By far the worst company I have ever ordered from.
Product was lost by the shipper they chose. They refuse to refund my money or send new product. I sent them a picture from my Ring doorbell of the shipping company delivering one damaged box missing the rest of my order.
Unbelievably bad customer service. Emailing them for a week with no resolution. They are acting like “we’re in this together”. We are not. You are a business. I placed an order that was not delivered per our agreement. You need to send my product I paid for immediately or refund my money.
DO NOT DO BUSINESS WITH THIS COMPANY FROM POLAND.
There are options for the same pictures made in the USA
Review by Amantha10 months ago
I recently purchased a Displate. The concept is a nice idea but the product is way overpriced for what you actually get. Add to that, although the information is there on the website, I do feel it was not clearly explained in an obvious place about framing. For the avoidance of doubt... Your Displate is not actually framed. The 'frame' is a faux finish (in my case a faux wood finish) that is printed onto the plate. Therefore the main image itself is actually printed smaller if you use a 'frame' that it would be 'unframed'. Furthermore, the 'framing' is ridiculously expensive. It cost me an additional £21 for the faux frame. I thought I was saving myself the hassle of getting the plate framed separately in a wooden frame and was willing to pay the premium for the convenience. I contacted customer services to see if anything could be done and got a mediocre response. Basically "sorry, not sorry" and we aren't going to do anything to try and make the situation right for you. I am not happy with my purchase, not happy with customer services and will not buy from Displate again. So they have already lost a customer after their first purchase. + It is an interesting idea + There are some interesting prints - The product itself is expensive - The frame isn't a real frame - 'Framing' is crazy-expensive - Postage is expensive - Meh customer services I DO NOT RECOMMEND DISPLATE.
Review by Hissan1 year ago
Lies about being able to cancel an order
So i went to displate bought 2 presents 84.99 dollars worth but when i clicked checkout it brang me to a page on displate that said "please wait we have allot on our plate at the moment we will be back online in a few minutes" so i thought oh ill come back later and buy it then but then again i was brang to the same page so i checked my bank account it processed twice not once was i told on the website that i made the purchase so i looked to get an order canceled and the website says i can cancel an order but nowhere on the website is there a link or an option to and they say no canceling after 24 hours. they have customer support but it has no actual use it never replied.
Review by Faridullah2 years ago
Large range of options with very high quality
Review by Bener4 years ago
Return policy says Free Returns, but Displate refuses to refund for returns. They also don't mention that displates are shipped from Eastern Europe so the customer must pay hefty import/duty fees. Customer service ignores your emails and keeps your money.
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