Ordered a book on 02-21 and was informed that it could take up to 14 days to receive it. Today being the 15 days I called them and was told that I was refunded the money on 02-25 without any notice to me, no email, no phone call to let me know that they screwed up or didn't have the book.
SO, I waited like an idiot for 2 weeks for a book that would never come anyway. Clearly Discover Books is the definition of a very awful customer service. In fact one could argue their customer service is non-existant. A simple phone call from Discover Books to me after I ordered to let me know that they couldn't meet their end of the deal would have done it. No they couldn't even do that.
I needed this book on the date it was supposed to be delivered because it is a required text book for a class. Again they screwed me over since they wasted my time for nothing and said nothing to forewarned me so I could have ordered the book elsewhere. I won't be ordering from this company ever again because obviously they don't care whether they fulfill their end of the deal or not.
If you are not on a schedule or don't care whether you get the book you are promised and don't care whether there is some useful interaction with a responsible company customer service, I suppose you can order from them, just be aware you are dealing with an unreliable and unprofessional company..
Review by Rodziah10 months ago
I will never buy from them again. Promised a signed book. Of course, unsigned. It's a pain in the ass to get a refund.
Review by FrumiouslyJubilant Nikua11 months ago
After purchasing several books, I was refunded a SMALL portion of the amount paid. There was no communication, & I received only a portion of what should have been refunded. They still have my money, & refuse to refund the rest of the money owed.
Review by Zadeh Exposed11 months ago
The book came with fifty pages ripped out. And those pages were the exact reason I bought the book, for that article. Will NEVER trust them again.
Review by Khaojee1 year ago
Fast shipping, accurate, all good here. The negative reviews almost scared me away. But I might not buy form them again anyway because it sounds like they have failed many times. Anyway, as for me, everything looks great. I'm happy I got to save money on this book :D
Review by Dayu Shalsi1 year ago
I bought a bunch of books from discover books not every book they sent me was wrong title but I got a couple over the year wrong and also they send books that have ripped pages I also received a book they had a ripped front cover which to me is unacceptable I would tell you to buy your books elsewhere when buying on eBay or Amazon or any other sites that you see is by discover books the book that I bought it from them was called sleeping beauty by Walt Disney mouse works and this is what they sent me instead this is not what I ordered this is why I'm making a big deal of this issue
Review by SHOOTmeAGN Nakhat1 year ago
Prices are higher than Half Price Books or Amazon vendors... poor quality.... if you order be willing to wait 3+ weeks!
Review by Sonson1 year ago
Every time i purchase books from this website never get my full order. They do refund the amount of the book missing but never ask if you still want the order after realizing they dont have the book/books you ordered. Its really frustrating.
Review by Bohdi2 years ago
I love the idea of recycling old titles to benefit the environment and save trees!
What I like most about DiscoverBooks.com is that I can usually get a hardback title for cheaper than what is listed on Amazon or Ebay. But, remember to always pay careful attention the stated condition of the book to make sure you are getting something that is actually in very good to excellent to like new condition. And only pay with Paypal or BillMeLater in case of any problems with the item being not as described. Otherwise, I have found the books to be in very good to near mint condition so far. I typically float between Discover Books and Amazon for the best deals on discounted used books that are in good or better condition.
Review by Austinja2 years ago
Deliver defective merchandise. Express regret when this is pointed out. Then make it as hard as possible to get a refund. Demand multiple sets of photos. Each nitwit who answers your email has clearly not read PREVIOUS emails. One nitwit says, "Just donate the defective merchandise. Warm regards!" But when one asks when to expect refund, next nitwit asks for return of item.
They are the WORST online merchant with whom I have ever dealt. They are either crooks or mental defectives. Or both. I only regret ZERO STARS is not an option. Avoid them like the PLAGUE or you are in for the waste of time of your LIFE.
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