We ordered 4 gallons of sanitizer. It came in a box placed in a plastic bag which was placed in another box. The inner box was completely soaked in the sanitizer with sanitizer pooling in the bag. When the inner box was opened, one of the lids was off and half of the gallon was empty.
Sent an email. No response. Created a ticket. No response. Sent email tonight. If still no response guess I will have to file a dispute.
Terrible customer service, but they can send you emails right away checking to see if you are going to need more and others at least every few days trying to sell you other stuff.
Review by Mozzak2 months ago
Ordered mugs came in wrong color I ordered dark blue and the came in black no big deal we all make mistakes but when I called to get it corrected and sent the email with the requested picture of 5 mugs they disappeared, no follow up no fixing the issue no response to email or ownership of the case when I called
Then upon closer review my logo on 9 mugs was spotted in the solid area of the logo. I recommend to use another vendor
Review by Trendyaffashion2 months ago
Order placed for a non-custom item 3 weeks ago. Repeated assurances that it would be shipped. So far hasn't left the warehouse if it was even there in the first place.
Review by Bljarvis Derrow2 months ago
The first order I received had not gone through the curing process and the imprint washed off all of the glasses, both in the dishwasher and when washed by hand. I had to contact customer service a total of six times to find out they were going to remake my order for free, which they did. The second order I received was fine, but the poor customer service will likely cause me to never order from this place again. One time when I called, after being hung up on twice already that day, a woman answered accidentally and I was treated to her cursing at her kids at the top of her lungs. Not good, discountmugs.com. Not good.
Review by Urska Shoupp3 months ago
Product was nothing like pictured. Wrong color and poor print quality. Customer service refused replacement or refund. Horrible business.
Review by Walunee3 months ago
Made sunglasses, proof looked good, received the products and the logo looked much smaller then the proof, print was blurry and could not read writing. Was told AFTER I got the product that it was not a good design to use... you would think that a company that specializes in custom products would give a warning or something that your design may not come out the way you expect. Tried to work out a solution to the problem but they would do nothing then I finally got an in store credit. A 25$ in store credit does just about nothing when a setup fee for any product is 50+ dollars.
I do not see myself buying from them in the future.
Review by Monopolyze Zakonek3 months ago
We purchased mugs to give to our clients as gifts. Our staff kept some for personal use but noticed that the logos washed off in the dishwasher. We asked Discount Mugs to replace our order with mugs that could survive routine washing in the dishwasher. They only offered to replace defective mugs that we could send photographs of. It's impractical for us to ask our clients if our logo washed off, request that they send photos, wait for replacements, and then redistribute them to clients. And we don't want to give out any more of these mugs as gifts knowing that they are defective. Instead, these will have to go to the dumpster. Lesson learned to check online reviews before ordering logo merchandise.
Review by Claireabelle Pamusha6 months ago
Discount Mugs is amazing!! We placed an order for some personalized glassware and were surprised how fast it arrived, the quality of the print and the glassware itself. Christopher Rizo is awesome, he made everything really simple and quick for us. Chris' customer service skills are outstanding and we will be re-ordering!! Keep up the good work.
Review by WalwRafii8 months ago
shorted almost 30% on a 1000 piece order.. Their replacement offer was slower production than the original, canceled. don't trust them.
Review by Tarryan Cloquette9 months ago
Avoid this company.
My order was produced incorrectly - so I sent a note to them via their website, after one week no one had replied. Next I called them, and they refused to take any responsibility for any issues with the order. I asked to speak to a manager and the response was that "nobody is really around". Unbelievable that a company can have such horrible customer service. There's enough other vendors out there that do this type of work that you should take your business else where.
Review by Kocho10 months ago
DO NO TRUST Discount Mugs to get your items on time. If I could give them zero stars I would. We ordered koozies for an important event for our organization. Online they promised delivery the day prior to the event if we paid expedited shipping. No problem. Well, I never heard from them, did not receive any follow up emails or tracking information. When I called customer service once again they promised to have the koozies on time and of course they hadn't even gone into production the day that they were due to arrive. To add insult to injury, the only remedy they could deliver on was to remove the expedited shipping cost (that they could not deliver on) and a $25 in store credit. No thank you!
Review by Gillgirl Tajer11 months ago
I ordered 13 shirts on May 29, 2019. It said expected delivery June 7-8. Looked on June 1, 2,3 and it said the same thing. Called on June 4 and they said order would not come till June 10 or later. So I paid 20 bucks for rush shipping to get it delivered on June 7. Called June 5 and they said June 7 is still expected delivery. Called June 6 in the AM and they said they will overnight the shipment. Called at 3 pm and they said wait till 8 pm to get the fedex tracking number. Called at 5:30 pm and they said, it wont be shipped overnight.
In my 13 calls to discountmugs they were NEVER able to tell me the status of the order. They made multiple promises to call/email back with updates and they never did.
So they issued a refund and said they would still deliver the shirts. Today is June 17, there are no shirts and when I check online it says order cancelled.
Review by Cuong11 months ago
Ordered an item for an event tomorrow. Paid to expedite the order so it would arrive today. The item was not available and NO ONE from this company contacted me to let me know this. I had to call to find out where my order was. TERRIBLE customer service. Do not ever give this company your business.
Review by PrestigeWS Jacobien1 year ago
Please read before using them for your important event. My event was scheduled for a Friday. I ordered 60 pieces to be delivered in plenty of time. When I hit check out - the delivery date bumped up to my event date. I was concerned, so I contacted customer service. "Everything will be fine, don't worry" was their reply. After not being notified for a few more days, I contacted them again. No one could answer my questions, no one could assure me my order would arrive in time. I did not speak to the same person twice. I called and chatted MULTIPLE times, always getting the same lame response.
I was finally emailed on Thursday (day before event) to notify me that my order would not make it time for Friday. Not even enough time to make other arrangements.
Had they told me they were out of what I had ordered, no problem, I would have picked something else. Had they been honest with me - I would not be so angry.
Bottom line - if you are able to change your important event date, go ahead and order from them. If you can't, avoid this company like the plague!! I will never personally use them again, nor will any organization that I am affiliated with.
Review by Malal1 year ago
If I could give zero stars, I would! Don't use DiscountMugs! I paid extra for expedited shipping, however, when I called after they missed the estimated delivery date, they told me my product was still in production. I was never notified that my product would be late. Management needs to work on their communication to let people know their orders will not be fulfilled on time. I will NEVER order from here EVER AGAIN! There are plenty of other printing companies that will make sure to get orders delivered on time. Don't use DiscountMugs.
Review by JulesLB Apltauer1 year ago
They screwed up my order and refused to send new product before my event- leaving me without awards!!!!!! Tried to to contact them for a week! They did not return calls and emails as promised! DON'T LET THEM RUIN YOUR EVENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Review by Bafford1 year ago
I recently placed an order with Discount Mugs for an upcoming non profit charity Walk-a-thon. I explained to the rep I would be hosting this event in Ca as I'm based in NJ. I placed the order on 4.1.19 and my event is 4.14.19. I paid extra to have the order "rushed", to be received on 4.8 as I was hoping to receive them before I left for LA. They never were delivered on 4.8. I called the company and received some story that they were not sure what happened to them and the production dept was not sure if they would be able to produce them. Later that afternoon, I spoke to another rep and she promised me it would no longer be a problem as long as they could now be shipped to CA. On Friday, April 12 I decided to call to see where they were in transit and after being put on hold for over 15 minutes - "they stated we are sorry but are not able to produce these at this time". I never once received any type of notification that they were unable to deliver the product. This was a basic item, 100 sling backpacks with a one color logo. So now I have over 400 walkers attending a charity event tomorrow and we have nothing to recognize our "patients" with a thank you gift. In my 26 years of working in non profit sector, I've never worked with such an unprofessional company. How do you NOT contact someone to let them know the item you purchased is not being produced. I will make sure I do my do diligence and let everyone know in my line of business that this is not a company you want to work with. If they can't produce 100 plastic sling backpacks in 2 weeks and advise the consumer know they are incapable of doing this, what does it say about them....
Review by Ngatel1 year ago
I ordered a bunch of water bottles from this company to sell in a fundraiser for my nonprofit arts organization. A couple weeks after distributing the bottles I got multiple complaints that the graphics were rubbing off and bottles were leaking. I attempted to contact customer service via their online chat, email and phone but was ignored. Finally a colleague got through but the "grace period" had passed; the company requested a photo of 5 bottles together showing a leak!!! As the bottles had been shipped far and wide to various people around the state and country, this was impossible. They didn't even address the crummy job they did printing the graphics which was unreadable within a month of getting the bottles.
Sadly for the company, this was a trial run for future projects building up our organization's swag program, so they missed out on far more opportunities to make money.
Review by Royanne ParentsMatterToo1 year ago
I ordered shirts from this company on December 11, 2018 and was advised they would ship on the 26th or 27th. Today is January the 3rd and every time I have contacted them in regards to my order, I get the same thing. I will escalate this and let you know today when they ship. This is terrible customer service and no one can give you an answer.
Review by Wythall Tahara1 year ago
I paid $95 to have this rush ordered on 9/18, you know because their website specifically states, "On Time Delivery", welp on 9/18 this shipment was still in production, when I brought it to their attention on the website chat I was told please wait 24-48 hours to call about the status but that they were looking into it as I was adamant that I needed this by Friday 9/21.. Well on 9/19 I get an email that the shipment is being shipped and is expected on 9/25 - the earliest would be 9/24- too bad I said I needed it know later than 9/21. So when I said I wanted a refund they originally weren't even going to give me the full amount, not until I got irate with them did thy offer to refund the money - mind you the amount does not include the $95.They need to take "On Time Delivery" OFF their website - asap.
Review by Idj1 year ago
Paid $60 for rush order, guaranteed delivery by 8/17. today is 8/17 and no delivery and no notice that the item was delayed. Planned to use for a 15 year reunion party tomorrow and no-go. Very disappointed and will not use or recommend to any one. Be warned if you have a specific date in mind.
Review by ItsOne1 year ago
We have had nothing but terrible service from this company from the start. An order was placed, with an estimated delivery date of about 2 weeks. Those 2 weeks came and went and upon checking status information, our product had not even finished production yet. After having 5 additional phone calls with customer service and even getting a supervisor involved, I was lied to about production times and about order status over and over again. Now over two weeks past my estimated delivery date, they may finally be about ready to ship out, maybe. I'm not holding my breath though as I've heard the same lies over and over again from their other agents. No one knows what's going on over there. I have asked for multiple calls back regarding an update that was supposed to be looked into which I never received and had to call back myself to try and gather the information only to find out nothing new was actually found out. I would never recommend going with this company for any service ever again and once I get the product I've paid for, I will be severing ties completely. Zero communication, zero trust, zero reliability. No thanks.
Review by Benihoud1 year ago
Very poorly imprinted product & unsatisfactory service. Quality of lettering is superficial and has rubbed off within a few weeks of light use. The shipment arrived in a crushed and damaged box reeking of a spilled, unidentified liquid. Support Personnel has been very reluctant in pursuing these claims -- despite detailed photos. We are extremely dissatisfied with this particular order, especially as it contrasts so markedly with our previous shipment of commemorative mugs. It is doubtful that we will reorder again from this company.
Review by Heetaek1 year ago
My committee wanted to order a simple frame with a logo. We knew we had to order 4 weeks in advance to be safe. After 2 weeks went by they tell us they cant get the item we wanted, we would have to order another color (probably to clear their inventory) and we had to make that decision that day to get our order on time. Well we dont like being held hostage so we cancelled and found another company who fulfilled our order in two weeks.
Review by Racheal1 year ago
Simply ordered 24 custom printed mugs in black ink. This should be almost impossible for them to mess up. However, the print on at least 16 of these mugs (maybe more...we started selling them as a fundraiser before we noticed a problem) is peeling off. Contacted the company by phone and they refused to do anything. I asked to talk to a supervisor and no one was available. I was promised a call back from a supervisor before the end of the business day. No call came in. No email contact was made either. I emailed them 3 days after I called them. Another 3 business days later (5 days later) I still have heard nothing from them. I filed a complaint with the Better Business Bureau today.