I have been charged $19.95 per month since May 2013 and received nothing for it. I did not authorize this charge and am filling a complaint with the Attorney General of Florida to have this scam removed.
Review by Vaneta Borghstijn6 years ago
I contacted this company with my Visa company representative. They had been charging me for 3 years over $700 at $9.95 twice a month. They said they had been charging me for emails offering me discounts. I never saw an email I guess my SPAM folder could have been getting them. I fought this for 6 months and then they said it has been more than 6 months so they can not give me a rebate. My credit card company said since BBV had my correct name, address and email they can not help me. Check your email, call and cancel, huge SCAM!
Review by Satio6 years ago
HORRIBLE!! They have been billing for almost 2 years $9.95 a month and I never authorized or know what the service is . There are a lot of cases I see online that had the same experience. I am going to consult an attorney for a class action suit. This is FRAUD ON ALL LEVELS!!! There rating should be a zero and should not be allowed to operate an online company
Review by FjpK6 years ago
Bought one book through Amazon and received UNAUTHORIZED $19.95 charge every month until I discovered. I have filed complaint with Florida Atty Gen and I urge everyone else to do same to get rid of these internet cockroaches. I will find a Florida atty to file class action lawsuit.
Review by Fredericia6 years ago
I purchased a book in January of 2010. Did not know it was a membership club. They have been charging me $9.95 a month since then on my credit card, which comes out to $417.90. I could not find their website online since they go by BestBrandValues.com. I called and talked to a representative to get it canceled. I also got a refund of only $39.80.
Review by Sreena Beroukas7 years ago
One book cost me $220. I have similar experience with this company. Over 22 months ago, I purchased a book online from DiscountBookSale.com. At checkout, I was instructed to click the box for their terms and conditions. After doing so, I was automatically signed up for a membership service. I was not aware of this and did not ever receive any correspondence from DiscountBookSale regarding the membership they dishonestly signed me up for. Unfortunately, they charged me $9.95 for nearly two years. After calling them, they agree to cancel my scam membership, but only agree to refund 3 months of the membership charge. Is there any other place we can complain about this? I tried to leave a review on Google, but it's not successful.
Review by Absal8 years ago
Hidden fees come monthly on your cc#. The fee is no $19.95 for no services! The scam is still running ...you can call to stop them but they don't have to stop doing this. That is wrong on many levels. Seeking small claims court now. What a horrible thing to do to people and yes they are friendly up front but how many millions of $$$ are they stealing ...wow, such poor business ethics and they now it!
Review by Niesten8 years ago
Same situation: not knowingly 'subscribe' to a 'membership', and discover one year later when I am preparing for tax return in Feb. The 'best' they can do is to refund the last 6 months. The credit card company is nice, but they can only rebut several 'overlapping' month that the vendor has already agreed to refund, so it does not help.
## HOWEVER ##, the security team of the credit card company is really helpful. I can actually cancel my credit card, and they will refund me for the earlier 6 months charges back; so I effectively get a fun year refund back. The credit card company is willing to 'absorb' my loss, they rock!
1. Keep reporting to BBB on discountbooksale.com's "LEGAL" practice, but practically a scam, since so many people are burnt. They can at least high-light the so-called subscription invite and even in red color so EVERYBODY CAN SEE IT.
2. DO BUSINESS WITH 'CHASE', USE THEIR CREDIT CARD. They earn my, and hopefully yours, BUSINESS!!
Review by Zearamoth8 years ago
They are charging you $9.95 per month for a membership you are not aware that you signed up for. Canceled my membership and only got 2 month fees back after paying for 10 months. Stay away from this site
Review by Oluwatomilola8 years ago
I purchased a book on Dec 20, 2010 for $19.53 which was charged to my card, but it did not stop there, my card was charged $9.95/mth for a period of 8 mths. This company is a total rip-off.
Review by CoolinCanada Ishwaran8 years ago
I got bit by these guys for $9,95. I bought a book from them and they signed me up to 3 "Clubs" Discount Book Sale, Rebate Giant and Best Brand Values. I called their number 888-228-5348 to Rebate Giant and was informed of the fine print by "Rem" who is in Manila. He told me he would refund my fee and cancel my membership. He also said there were no other memberships associated with the original book transaction
I called the bank to let them know and they found a second charge. Another $9,95 to Discount Books (1-866-707-5858) I called that company and believe it or not, I got the same guy "Rem" He swore up and down that he had not misled me about no more accounts. He cancelled the Discount Books account and said I would be getting a refund in 30 to 60 days.
Tomorrow I will be going in and cancelling the credit card I used to buy that book.
The thing people need to do when contacting the company is ask specifically:
What accounts were started by the original transaction? If you don't ask, he won't tell you.
Second, how many people have been charged without their knowledge, only to be hit with an overdraft fee because they were not expecting the fee.
Review by Smeefs9 years ago
They charging for membership EVERY MONTH without permission!
I will NEVER order anything from this store and never recommend anybody.
They don't deserve any star at all.
Review by Groleau9 years ago
We ordered a book from this company as they had a cool $5.00 off and free shipping for those first ordering. Imagine to our surprise that we were charged an extra dollar and $9.95 without us knowing or accepting the surprise charge.. We called and they were very rude and interrupted my wife many times. The rep read a script that we could get great prices. Do not order from them and check you bank statements.
Review by Nannagee9 years ago
I've had the same experience as a number of the consumers that
have already complained. Its a shame because being an avid reader
they lost a possibly good customer with their scams.
Review by LFergus9 years ago
With so many complaints, its obviuos that this site scams people. I'm afraid to use my actual credit card on any website. In the past, 've always used a gift card to make purchases. There's a site that uses the same tactic as discountbooksale. I did not know at the time of purchase they would try to stick me with a $100+ bill. The offer was only for 9.95. I had 16.04 left on my gift card after they took the 9.95. They took it all, and had nerve to send a bill stating I still owed money. I never responded because I knew what I the site said the product offer was. I complained to the company I bought the gift card with. They took afee of 3.00, and 13.04 was put back on my card.
Review by Arbas9 years ago
I bought 1 book from BBV Discount Booksale (Boca Raton, FL) 866 707 5858 through Amazon in April 2010. Once they got my c.c. # they started charging me $19.95 every mo. I did not notice it until today 3/30/11 when I was gathering tax info from the cc statement. I called them and they would only refund 2 mos. To get back my own money for an additional mo., he told me I had to write a box # atten disputes. I have to spend the time to write and probably never hear from them? I said you owe me for 10 more months but he refused to return the money they stole from me. I called my cc company and reported them. This is not an honest way of doing business and I will never deal with them again. I hope this helps someone else avoid this scam and these totally unauthorized charges. They acted like they owned my cc # and could charge whatever they wanted to it. I gave the man a good lecture and I hope he feels guilty.
Review by Bafford9 years ago
I bought a couple of books from these clowns. Apparently there is some box that needs to be checked or unchecked to join their little book club. If you miss it you're stuck with $9.95 a month for eternity.
Review by Inertia9 years ago
A total SCAM. I purchased a book via Amazon and these jerks tried to charge me for a monthly membership fee of $9.95 a month. I called 866-707-5858 and cancelled the so-called membership right away. I am reporting them to Amazon and the Florida BBB.
Review by Ingura Arulvannan9 years ago
they sign you up for a 9.995 monthly fee, that was suposed to give you that dicounted book
Review by Edenside Rudgaard9 years ago
Complete SCAM. Stay away! I ordered a $4.00 book and was completely unaware that I was joining a book club for $19.95 a month until I noticed this charge showing up on my credit card bill. I disputed it. They countered, saying I was aware of what I had done. They even sent me a copy of a "welcome letter" that I had never seen in my life. They also claimed I contacted them to cancel (which I never did since I had no idea I had joined!)...Maybe the dispute got them nervous. NEVER AGAIN!
Be sure to read other reviews as they go by a variety of names. Very tricky.
Review by Aquilisa Emsley9 years ago
this compnay is a disgrace! I bought a book for my child in Dec. They have been charging by cc $19.95 for 6 months. I called and said they will cancel my membership and refund 2 months. I replied saying I know you have been reported to the BBB and demand full 6 month refund and to speak to the manager. he said 2 minute wait. After 15 min. of waiting I hung up and received 2 emails from them. One stopping my membership and 2nd refunding 2 months. i am also going to report them to BBB.
Review by Paator9 years ago
I purchased a book for $11 and they have been billing me for the last six months around $10 every month! This is a scam. Do I call the BBB? An attorney? How do we shut this site down? Talk about deceit. I'm gonna pray...ask God to intervene...don't know what that looks like, but it will be just.
Review by Vercie9 years ago
When you sign up to buy the book, they do not make it obvious that your are also signing up for membership which costs $9.95/mo!!!! Stay away! These books cn be foudn for much cheaper on other sites that do NOT require such a costly membership! Rip off!!!
Review by Sarsmom9 years ago
Don't ever buy from DISCOUNTBOOKSALE.COM. They signed me up for 19.95 monthly membership. Why would anyone ever agree to something like that?? What a scam!!
Review by Pedion Grebstad9 years ago
I bought a book worth $8.72 and ended up being billed for $379.05 over a period of
When I called they were only willing to refund 2 months (each month they billed me $19.95 for discount membership I've never agreed to)
I contacted my credit card co. who was able to get an extra month out of it ,so I was credited $59.85
I'm still working on it to get the rest back with my credit card co.
I also contacted Amazon, because I went to them first looking for the book.
Never do business with DBS bookstores or BBV books (same company), they are frauds!!
I also contacted the Florida BBB.