I ordered my tickets through "direct football tickets.com". customer service was great to make sure that your transaction goes through but when you didn't get your tickets and we tried to call and email them then they didn't contact you back.the game was canceled due to Catalonia protesting in Spain. They postponed the game for two month later in December. We couldn't buy flight tickets and we couldn't take off from work. We asked them to send us our tickets so we can resell them to friend or family member. Instead they re-sold our tickets. We never got our tickets not through our email not through mail. We contacted them until hour before game starts they never answered us back. I wish We listened to all the bad reviews about this website before I ordered my tickets.we paid $1500 USD.
Review by Dididrama6 months ago
They don t respect their own terms and conditions.If anything goes wrong they do not refound orders.
Review by HotCakesHenry6 months ago
I ordered two tickets on the same day of the game and were sent out electronically. I think will use them again
Review by Bufford7 months ago
Orders not 100% guaranteed
Don't deliver on time
No customer service
Definitely not making fans happy
Review by TheUncool10 months ago
I would give them zero stars if I could.
I bought tickets for the Barcelona v Real Madrid match on 26th October. The match was postponed due to the riots before they had sent me the tickets.
They had already said they were unable to deliver the tickets to the UK before I departed to Barcelona (just 2 days before the match) and that I would have to collect them from the hotel that I was staying at.
They will be able to get a full refund on the tickets and sell them for the rearranged match but despite this they say I will get no refund.
Absolutely terrible service, do not buy under any circumstances.
Review by Handbal1 year ago
The tickets arrived in the mentioned time, great seats and amazing game. Will definitely by from them again.
Review by Geq Derrow1 year ago
I was sold two tickets Category 1 Silver more than a month ago and when contacting DirectFootballTickets yesterday, I was informed that everything was ok, and that I would receive my tickets today. Out of this information I have booked flights and accommodation for two persons.
Then 20 hours before the match I get a mail that tickets can not be delivered.
I will of course file a court case demanding compensation not only for the tickets, but for the flight tickets and hotel accommodation and lost working salaries - and I can only recommend others to do the same.
Review by Terribic1 year ago
Bought one ticket for the 2019 Champions League final 4 weeks before the game, and they canceled the ticket, 2 days before the game, as I was about to board a flight to Madrid.
It's not guaranteed. Don't buy from them!
Review by Shokir2 years ago
i bought 5 ticket, the seats wasnt like the resevation, the seperate beetween me and my little kids, the customer service dont answer, and the didnt give a refound acoording to the policy. stay away.. dont buy
Review by Gavdoff Annandono2 years ago
Just wanted to thank Lia from Customer support department.
Very friendly and always pleased to help. Got the tickets on time. Will book again for our next trip
Review by Heady2 years ago
Bought tickets for Liverpool game. Got them 2 days prior the match, time enough to visit the city with no worries.
Was a little nervous as it was my first time booking tickets online but all gone smoothly. Reliable and trustworthy.
We really appreciate your support. Thanks you very much.
Review by FarleyK Vandez2 years ago
Viajamos a Barcelona para ver al Barça, al llegar al hotel ya nos estaban esperando las entradas. Rápido, seguro y buen precio. Repetiremos si se presenta la ocasión
Review by Geetesh2 years ago
Thank you!! Weve received upgraded seats for free for Juventus vs Barcelona so was even better than expected. Everything was perfect.
Review by Madfamusic2 years ago
Compré entradas para el partido Real Madrid Barça del 23 del 12
Las localidades fueron excepcionales, de hecho me sirvieron una categoría
superior a la que compré a través de la web. Gracias DFT por vuestra asistencia.
Soy fan del Barça y el partido fue excepcional. Visca el Barça !!!
Review by Gafaru2 years ago
Bought some tickets for Barcelona - Madrid last Christmas and everything went as expected. The tickets were waiting for us in the hotel, and we even got upgraded seats. Good experience, recommended.
Review by Cascandra2 years ago
We bought tickets to Valencia game. We paid 360+25 euros. We asked to seat close together and and to be close to the field- we got non!
We waited for ever for the tickets, we had to remind them few times to send us the tickets. When the tickets arrived we saw that they cost only 117 per tickets while we paid 180 per tickets. Not only that, the seats were not together, we each got a seat far away from the other. When we asked them about it, their solution was that we will ask other people to swap seats. Their costumer service is horrible, dont buy from this website!
Review by Nicklin2 years ago
After some previous bad experiences I can only say Ive finally found a trustworthy website where I can buy my tickets (great prices as well!!). They took away all my concerns at the first call. 5 * specially to Simon!!!
Review by SoccerMe Akoka2 years ago
Recibí mis entradas una semana antes del partido directamente a mi correo electrónico. Me informaron del cambio de fecha con suficiente antelación y gracias a eso pude reorganizar nuestro viaje. Atención al cliente muy eficiente.
Review by Loyaerts2 years ago
Thank you very much, your service is fantastic and outstanding and i will recommend everyone who wants to watch a game ill tell them that this site has the best service so once again thank you i really had a great time.
Review by Bafford Melsted2 years ago
We really enjoyed the game in Barcelona, will definitely buy from you again on our next trip.Good job,keep it up!
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