Most bad shopping experiences you can chalk up to mistakes, bad company policies, or just lazy staff. However, this is the first and only company I have ever found where I actually think they simply exist to rip people off. Orders never get shipped, they send you fake tracking numbers, and then will submit tracking numbers for different orders to Paypal in order to try to avoid refunding you.
Worst online company ever. Do yourself a favor and avoid at all costs.
Review by JanisWiscarson Derrow3 years ago
When I placed my order, they charged it to my Paypal account within 24 hours of placing the order. After waiting for 40 days, I followed up with them to see why my item hadn't shipped. They kept asking me to wait a few more days. After waiting for an additional 6 days, I demanded my money back and to cancel the order. They said all they can do in the short term was to credit my account with "dino dollars". I had no intentions of ever using that site again. I said I wanted a full refund back to Paypal. The person "helping" me said she couldn't do that. It would take a minimum of 10 business days for a full refund. After reading reviews from other people who agreed to that option and never got their money, I decided to dispute the charge with Paypal. I got an email 2 days later from Dinodirect that they wouldn't fight the charge back. They also didn't consent to the dispute either. So I had to wait a full 10 days for Paypal to resolve the matter. I got my money back, but it took a long time. Dino direct is quick to charge you, but they'll fight you every step of the way to get your money back.
Review by OrlandoNational3 years ago
I've use the site many times and every single time I am totally satisfy about the deals, the fast shipment, the help support as also the after sale support. Dinodirect site treats me as a valuable costumer and I appreciate this
Review by Catherien3 years ago
DO NOT BUY THERE. VERY DANGEROUS.
I paid for a phone more than 2 MONTHS ago.
1 month after my first claim they sent me an e-mail telling that the item cannot be delivered for security reasons but they continue to offer it in the front Webpage.
DinoDirect NEVER REFUND MY MONEY, NOR SENT MY phone.
Nobody answers my daily e-mails to [email protected] and they started blocking me in On-Line Chat help.
I have dozens of e-mails proving what Im saying. It used to be a good place, but has become a scam during the last year.
Review by CutterRus3 years ago
The cameras filters arrived sooner than anticipated and were the right size and fit for my vacuum. I may order more and stock up.
Review by KelBake Gradstein3 years ago
Pricing was well worth it for the quality of the phones and service.
Would definitely use again in the future,
Review by Drdz Tlg3 years ago
seems to be alright
Review by Lleufer3 years ago
I am very satisfied.
I bought a Xiaomi Miband on Oct 20.
The product came fast.
I highly recommend dinodirect.
Review by Patricius3 years ago
Looks like a lot of phony reviews.
Yes, five stars with a one sentence comment!
I do not order from Red China unless I have to and
then I use my cat's credit card.
I prefer to buy from Blue China instead.
Review by Arcturus3 years ago
I bought a flashlight in Dino, works very well. Excellent. Great price. Good quality.I will buy other thing again in future.
Review by Sophelia3 years ago
I ordered some LED light bulbs and was a little concerned that they seemed too cheap, but they all arrived in working order and are nice and bright. The free postage is a boon, as you can order low-value items and see how you like the service. The delivery took 2-3 weeks, but this was exactly as described on the website.
Review by Harrysmum3 years ago
This morning I was very frustrated with a problem I experienced with my order. Now I am so happy and shocked with how much effort customer service put forth to find a solution to my product being out of stock. They really exceeded my expectations and next time I need something, I will come again.
Review by Arzkv3 years ago
Great service, cheapest price of this product I could find and free delivery within a few days right before Christmas ! Very pleased with the service! Highly recommend
Review by BenjafiWalter3 years ago
I have never had any problems with customer service. Questions are answered promptly from all suppliers and goods are sent within days of ordering.
Review by Kimaria3 years ago
They steal my money, bought clothes before more than 1 month and after 7 days no shipment, when contacted them they said it is out of stock so I asked for refund and after that no any one replied me neither by chat nor by email, they are absolutely scammers and ALL +VE REVIEWS ARE FAKE SO BE WARE, IF YOU HAVE EXTRA MONEY THAT DON'T NEED THEN BUY FROM THIS FAKE SITE.
Review by Zvaigzne3 years ago
Love the TW64S smart band. Will buy a few more for my friends.
Review by CGHouston Klejment3 years ago
The store is fast and so far I had no problems. I have received all orders in 15 days (5 orders from China to France). There are no customs fees or taxes, the price in the shop is the final price. The customs clearance is made by the shop. All packages were well packaged and arrived safely and the descriptions in the store correspond to what you get. I can recommend the store.
Review by Proclean3 years ago
Just bought a flashlight from DinoDirect and it worked for 3 seconds plus it was missing parts. It cost $29.99. No panic just yet. I sent an email expecting a courteous reply that other internet sites offer. Wrong. I was told to send a video proving the light didn't work. I said I would do even better; I would return the light and that would prove without question that it didn't work. They said I had to pay $10 to return it. I replied that I would not pay to return a defective product that arrived with missing parts. They then said to send $5. I said I wanted a full refund. They no longer respond. You have been warned about this site.
Review by Psychronic3 years ago
Great smart phone with good quality. Thanks for the fast shipping!
Review by Donnachen3 years ago
Great buy and discount! Thanks for the coupon, I will come back again Black Friday.
Review by Majanu3 years ago
Some of the best service around! Would buy more often if they had more discounts and sales.
Review by Burberry Bardine4 years ago
Nitecore flashlights are great at dinodirect.
Review by Samarra4 years ago
I bought the wedding dress for my wife on dino. It's right on the size and deliveried on time before my wedding .Thanks Dino, it's beauty.
Review by Jackiemorgan Cranvey4 years ago
I have used this site many times.Great company and i love it very much.
Review by Coolfaec Okike4 years ago
Shipping is fast, and the product quality is very good.