I ordered some items through Shapermint.com and they used DHL to ship those items. If I had known that was their courier, I never would have ordered anything from them. I have never had anything but trouble with DHL, and I stopped using them years ago. Every time I try to contact them regarding my order, they send me an automated email reply that you cannot used to get through to anyone. Their customer service is horrible. Use any other service, or deliver it yourself, but by all means, avoid DHL!
Review by Eole2 years ago
I have had 2 experiences with DHL and to say I am unimpressed is an understatement.
My cell phone in warranty went bad. ATT warranty sent it by DHL.
1- The package went from Grand prairie, Tx., Houston, back to Grand prairie, back to Houston and finally 10 days later made it to Corpus Christi.
2- My phone came without a battery so a battery was (yuck) sent by DHL and they did not have any tracking information for 3 days. Next update was delivered, 5 hours after it was delivered. We get alerts because we don't want our stuff stolen from our porches so what good is an alert after it is already stolen???
3- I would never personally use DHL. For me, its 0 for 2 and that would be a losing season in sports.
4- I wrote 4 emails and the auto response says they will get back to me in 24 to 72 hours. Would you be surprised if I said I never heard from them. I never used profane language but the last 2 were written in anger. I was told they never do.
5- I had called customer service about my phone and basically the agent said "It will arrive".
Review by Ayder Kartashova5 years ago
Website owned by Deutsche Post AG and-or DHL International GmbH. DHL Worldwide Express is a global shipping company for international parcel, express, air and ocean freight, road and rail with offices and employees worldwide. Safe website, safe service.
Review by Jakecardy Rochtus6 years ago
Global shipping company for international parcel, express
Review by YuppTVsucks6 years ago
good site for tracking your dhl parcels
Review by Maha8 years ago
DHL was good service in the USA in the past, but has suspended domestic delivery operations.
Review by MukharRania10 years ago
I got some problems like the one explained by Avi G. Fortunally, my antivirus detected it.
But I think that there are no problems with the site itself.
Review by Whitnee10 years ago
From the DHL USA website:
A message to our customers about new virus Infostealer.Banker.C (Posted on Sep 22, 2009)
Please be advised that if you received an email suggesting that DHL is attempting to deliver a package and asking that you open the email attachment in order to affect delivery, the email is fraudulent, contains a virus, and the package does not exist.
Please do not open the attachment. This is due to the Infostealer.Banker.C virus, which has been confirmed to be a real virus attached to a fraudulent email.
This virus is not coming from DHL – the authors of the malicious email virus are only using the DHL name in their message to grab user's attention. We apologize for any inconvenience.
DHL is rated 4.0 based on
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