Bought latex king size mattress went all flat sent dfs engineer he agreed and said they will replace with new .phoned up about four weeks and they said they we're in dispute with the company who make them not cheap £700 ,So I said I have lost my faith in that firm,and would like to order a different one,they said fine pick new one and delivery free.WoW what a amazing company 10 out of 10 customer service
Review by Ymcmb1 year ago
I have dealt with DFS four times now and on each occasion it was a pleasure to deal.The whole process of buying through to delivery was seamless.You are kept informed all along the way their communication is excellent. They have excelled on each purchase and I think their products are such good value,Would not hesitate to buy from them again.
Review by Kamidel Blomhav2 years ago
Was let down by fab sofas going into liquidation and taking a £470 deposit and no sofas. Went looking again as I needed new sofas. Went into DFS and had a look around spoke to a salesperson and explained my situation so the salesperson spoke to his manager and gave me 10% off on top of the sale price. So saved most of the £470 deposit I lost. Thanks DFS store in Ayr Scotland.
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