Got a number of parts from Detroit Axle I wanted parts made in the US and the price was good. the parts seem good but they cheap out on the small things such as No nut and cotter pin for a CV joint no cotter pin or grease fitting on tie rod end also I didn't know the tie rod ends was grease-able be I order, a CV joint I order was missing a big part of it, it was useless to me. if you have a return they don't want to talk to you.I think they are a front company for china.
Review by Stanny1 month ago
This business is a joke, it appears that they are under new administration because the Guy I talked to keep saying the he was new and the guy who created/shipped the order did not worked there no more. The case in point is that I ordered a transmission for my 06 explorer from eBay. They sent me and email requesting my VIN number to verify the vehicle, but I get the wrong transmission. So what is the point of asking for the VIN#. IF YOU DO NOT WANT TO BE RIPPED OFF STAY AWAY FROM THIS COMPANY.
Review by Hysom Schiada4 months ago
they refuse to refund me and I confirmed with UPS they had received both of my returned packages and signed for them. They still owe me 200$ and it's been a month now.
Review by Shepsy4 months ago
How am I missing 2 lower ball joints and 1 of my new wheel bearings is bad how long will it take me to get my money back?
Review by GillyQ Bauhan6 months ago
In October 10/1/19 to be exact I ordered a rebuilt transmission for my mom's 02 Ford Explorer as we had just bought for $2500 not knowing the transmission was needed to be fixed.
After reviewing the Detroit Axle website and seeing everything they claimed to replace to ensure a quality product to their customer I purchased one for $1,380 they sent out conformation of our money and responded the next day with a tracking # but the tracking number didn't work. So I contacted them to find out what was happening as their shipping number was showing no shipment by the # in their system. After 10 days and multiple emails and them finally I sent a threatening email they sent out a transmission 6 hours later that same day. Wow some one dropped the ball but no one would admit fault from them.
By the time the order was received it had been nearly a month and now we had to beg out repair shop to keep my mom's vehicle as they have limited space.
It cost mom $1100 to have the transmission put in (our cost) but something was wrong as the mechanics couldn't get the vehicle to shift or engage for movement. Our repair shop worked on it for 2 weeks before finally asking us to contact Detroit Axle for tech support. That took a week to get a response and another threatening voice mail. Their tech called our shop and after an hour or so agreed to replace the transmission as Detroit Axle sent out a bad transmission. First of all how does this happen when they guarantee they test and replace almost all internal parts?
We waited for 3 more weeks for a replacement transmission to the first they sent out that wasn't repaired properly as they claim. This now working on 11 weeks from the original order date. NOTHING!
I'M NOW WORKING TO GET MY MOM'S MONEY BACK at 83 years old, limited founds she had to come up with $5,000 for a local rebuilt transmission because Detroit Axle deliberately screwed us over. Now please understand Detroit Axle has never reached out to us ask9ng how everything has worked out if we were happy with the purchase, nothing!
Any correspondence with them was sent from me first.
Please stay away from this company do not spend your money here they are rated an F+ by the BBB as the BBB chooses not to support them in any way as they have had way too many complaints and lack of follow through.
We are now on the process of getting our money back or take them to court. Plus file additional charges with the attorney general's office in the state of Michigan.
Would you want a company to treat you, your family member, mother or father this way when you simply wanted a positive, honest sales transaction?
Pictured below it's where the transmission sits, in the back of my truck until they give us our money back as exhibit A.
Let's remember they took our money fast as can artists we feel they are.
Review by Multicuty Vahdat1 year ago
Save your money, run from these people. No stars would have been better.
In spite of the terrible reviews, negative feedback these people get and contrary to the warnings on all of the automotive forums I took a risk and ordered a rack and pinion system - big mistake. The system was badly packed and never worked properly, but that is not the real issue.
Although they have promised to refund my core charge many times over the past 10 months (I started requesting it right away after they received my old core) they have delayed sending anything to the point where they are currently saying that it is now too late to send me the core charge. I have many emails from the past 10 months saying that they would refund the money to my online account, then they were going to send me a check -- all a big stalling tactic -- "now it is too late to get a refund".
You might get very lucky but then again...
Inferior product and a dishonest company, don't be another sucker, do your homework.
Review by Steward1 year ago
1st order was apparently my fault I send hubs back they say when there in route they will send the others well that don't happen 11/2 weeks go by till I get for the second time wrong parts. And they could care less their fault they want me to wait another week 1/2 for them to get these before shipping me the right ones it's bull suggestion from me ( don't do it call any other company don't do it 1 month later wheel still falling off )
Review by Castafiore Trevanion2 years ago
Terrible, terrible service and responsibility. The saga begins in April 2018....
In one day, I order an axle, I pay for the axle, I get a shipping notice. Two weeks later, no axle. A good dozen hours on hold and many emails that are never responded to later, and lo, I learn someone got tape on the label and UPS couldn't scan it in. Instead of fixing this, they shelved it and left it unshipped. Finally, yet another week later, I receive the axle.
The axle is faulty.
Detroit Axle's solution - I must pay for a new one and pay shipping to return the faulty one. Except, weeks later, the new axle was never shipped despite taking my money, because they in fact never had the part. And the returned part - received and no refund made.
Another dozen hours on hold - during which time I spoke to four different people - and I am given a partial refund on the part that never shipped.
Another almost 20 hours on hold and more unanswered emails, about five weeks of after paying for the part that never shipped, I have finally been promised a refund all but about $30 odd dollars. I stress the promised. It hasn't been received yet.
In total, over 40 hours on hold and many emails to customer service ignored over the course of around four months just to end up with no axle and out money and time.
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