My order shipped out very quickly, but as I had made a mistake, I attempted to contact customer service by both voice and email. Each time I received a stock reply that Customer Service would get back with me. I returned the item at my expense, expecting a refund, but nothing ever happened. I should have kept the item. This company does not deserve to be in business
Review by Tayabah2 months ago
Had a $55 order that just never shipped (confirmed after reaching out to USPS and it not coming for over 6 weeks). Sent multiple emails with no response as well as no answers on the phone line. This place is not legit -- do not order from here.
Review by SamierN Debbane2 months ago
I also though this was a scam but just deleted my comment I put here a couple of days ago because guess what? My package just arrived! It took two weeks, which is understandable during covid and of course it's international shipping - how else are we getting prescription products without a prescription. Now I have to call my bank to recharge me for the product. Plus they gave me a free toothbrush as a gift which was nice
Review by Mayanka2 months ago
Made an order 5 days ago took money right away no confirmation email no dispatch email, emailed them an no reply. Wish I would of read these reviews before ordering myself. AVOID do not
Review by Twonki3 months ago
Over a month since I made an order took money straight away no confirmation email, no dispatch, several emails I've sent to them with no reply. These are robbing people of there money. do not order a thing off this site as you won't receive it. Reported to trading standards.
Review by Tzye9 months ago
I bought a teeth whitening pen last month and still have net to receive my order. There is no way to contact a human customer service rep. They only give you an email which Ive sent a few times with no response. I DO NOT RECOMMEND BUYING ANYTHING FROM THIS WEBSITE, AS YOU WILL NOT GET WHAT YOU ORDERED.
Review by CorduroyRoy9 months ago
I incorrectly purchased MI Paste Plus which has fluoride in it versus MI Paste. I tried contacting customer service via email (there is no telephone support) and nobody responded to my request to do an exchange, or return and then repurchase. They sent me a request to do a review and I gave them a one star rating. Wouldn't you know it, they seem to scrub all one, two, and three star ratings at the very least. Only a few four star ratings show up among the predominate five star ratings. I would pay a little more at other websites so you won't have any customer service issues. I've never run into such an unethical website company before!
Review by Radcliff McKennariey10 months ago
Dentist.net is great when you get what you ordered. But if you don't, customer service is none existent. Email is the only way to communicate with them, which goes unanswered. If he doesn't have what you ordered, he'll ship you something else. Try to return it is an impossibility since you need an RMA number to return it and the only way to request a RMA number is by sending him an email, which goes unanswered. Sorry, I didn't look up these reviews before I ordered from him.
Review by Internal Banales1 year ago
So apparently these guys are also known as smilox but I did get what I paid for. My only gripes are communication could have been better and my order could have been sent out faster. I will say that the tube of toothpaste I ordered under the dentist.net name did ship faster and communication was better. Seems consistency is a bit of an issue. Thanks.
Review by Tarmack2 years ago
Ordered from Dentist.net a qty of 2 packs of Zoom Whitening Pens advertised as content of 2 per pack, expected a total of 4 pens . Received only 1 pen per pack. Sent, Dentist.net, several emails with a print screen of their order form and asked for information on how to return my order or to please send me 2 more pens. They have no other way to contact them on their website. I have no way to confirm if the return address on the shipping is the one to use. My credit card company gave me a phone number to call them but the line is always busy. Called the number given to me 4 times already over 2 days.
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