The customer service within this business is awful. We purchased an award that we had won. They mispelled our practice's name. I called DemandForce to see about getting it corrected. I spoke to Manuel. This kid was not helpful or willing to be helpful. He told me that there was nothing that could be done and then just laughed. I asked to speak with our rep and he refused to give me her phone number to call. This company won't last too much longer with the failing reviews and lack of customer help!
Review by Dalisa9 months ago
If I am away from my business for three consecutive days I am locked out of demandforce and have to wait until the next day for customer service. Which means I cant see my appt book to alert people if something unexpected occurs and I cant meet the appt time.
If I log in on my phone- even with a saved passcode I have to input my info twice before it opens.
I pay 300.00 a month for? It's going to end in 2020. I am done. If you have time for this kind of frustration DF will serve you well.
Review by Obaid Cretella1 year ago
I had a training session scheduled. At the last minute the trainer called my office to cancel. My dental office was closed for the training. A message that the training had been cancelled was received there AFTER I closed my office and drove in to the office. The trainer said he hoped he hadn't wasted my time.
They are paid to communicate. Why wasn't my email utilized? They are contracted to communicate to patients by email. Do they even do that? Well he did waste my time!
They have not yet rescheduled the training. Passive aggressive? Poor form for a "professional " company. Professional they definitely are not.
I'm glad I can get my complaint through Henry Schein company
Don't let them waste your time
Review by RoxE1 year ago
I wish I could give no stars. Regret ever using this company.
For almost a month our system has not worked properly and we have been updating them every day hoping for some progress only to be told, "Nothing I can do about it, it is out of my hands." Finally, we call because we are irate that its been a month and our system is STILL not working and want to be reimbursed because we are not getting what we are paying for and say we will take legal action.
A manager calls us back and says that because we are "threatening" them that he does not want to even try to help and credit us for the business they cost us. THEN proceeds to hang up on me, I call back my rep (both manager and rep condescending and rude) who is the only phone number I have and she immediately sends me to voicemail. Is this how you deal with your upset customer? You say "well you yelled at us so we wont help you" and then ignore them? This company and the customer service are one in the same. Complete garbage. DO NOT USE.
Review by RaimundoRes1 year ago
FELLOW DENTAL COLLEGUES
GOOD LUCK TRYING TO CANCEL DEMANDFORCE... MY EXPERIENCE IS WHEN THEY KNOW YOU WANT OUT THEY DO WHAT EVER TO KEEP CHARGING YOU. EVEN IF YOU SEND EMAIL DOCS TO DO SO THEY AGREE TO ONE THING THEN PLAY LEGAL. SO MUCH FOR A GOOD COMPANY THAT USED TO BE DENTAL AND PROF. SCENTRIC NOW JUST LIKE EVERY OTHER BIG CORP. WATCH THEY WILL SPAM TO GET RID OF HONEST REVIEW AND PERSONAL EXPERIENCES. GET REP TO PUT ALL INWRITING AND SEE IF THEY DO?
Review by Bellaiza1 year ago
Tried two other systems for my veterinary hospital and still went back to DemandForce. Still the best.
Review by Juiceluce1 year ago
The ux design is terrible, the support representatives are not properly trained and the overall design is to be found wanting. For perhaps the medical industry or autocare this system is sufficient, not for anything that requires a custom look or easy ux.
Review by Authun Payling1 year ago
I used demandforce at another hospital and loved them- however, when I signed up at the current animal hospital I noticed their services and customer service were lacking to say the list. 6 months into our 'contract,' I noticed that patients were not receiving our text for reminders. When I confronted the company, they informed they do not text reminders to veterinary clients. This was a significant loss of income for our practice. When I explained my frustration, they informed I was in a contract and could do nothing until the contract ends. They stated that I should have known this from the beginning. If I knew this, we would have never proceeded doing business. The 'friendliness' went out the window and told they would not release us from the contract. We were also told the reviews were 'our' and when our contract ends, they would still be on the web--they are no longer found anywhere! Beware and I recommend you stay away!
Review by Jamol2 years ago
We had demand force for a number of years. Demand force lost the ability to integrate with our EHR, and we lost patients. I had to call cancel my service, and due to our contract, they decided to go ahead and charge us for the remaining time on our contract! DO NOT USE THEM! THERE ARE OTHER, MUCH BETTER OPTIONS OUT THERE!
Review by Bates Sonsona2 years ago
We use Demandforce for two medical practices. The platform has been fantastic and easy for me, the Practice Administrator to customize as needed. I've been able to link our accounts directly to Google reviews. Patient reminders have saved our staff a lot of time. Majority of the feedback is that they appreciate the advanced, text reminders considering their appointments are scheduled a year out. Lastly, I have not had any issues with customer support. Every person I've worked with has been professional and helpful. The only issue I have ever had was our server was not syncing with the platform. We noticed it the first time; however, the second time they called me directly to fix the problem. Fantastic!
Review by Ufug2 years ago
For a website that "specialized in online reputation" and patient management, the level of customer service received from representatives of Demand Force was appalling. Went through the demo process, during the whole experience it was evident the only thing they cared about was your dollar. Asked repeatedly when our contract with our current provider would end and for us to send the contract over. Following the process we decided to NOT switch to Demand Force. At this news the account manager simply hung up on us. Horrible, horrible customer service. Ended up calling them back and asking to be removed completely from the database to stop all phone calls since we would NEVER switch to them following this experience. Avoid at all costs, all they care about is your dollar.
Review by Thorpebarbara2 years ago
I received a call from "Raf" with demandforce. What a horribly rude man. I told him to take us off of their call list and he outright laughed at me and kept talking and laughing as he told me I was losing business by not going with demand force. I looked up reviews while he was on the phone and told him about all the horrible reviews and he still kept laughing. In my opinion he sounded almost deranged.
Review by Khouser2 years ago
This is not a company that I recommend, our business had serious staffing issues and although we did not need there product at the timer felt pressured into trying it. When we were unable to use it we were told ok we can work with you but this is a lie, they did not work with us only cared about getting paid. Even when we cancelled it was hard and they tried to charge is more money. Stay away
Review by Jennella2 years ago
Reputation management put up negative reviews then call the next few days to see if you want to use the service.
Review by Roosh2 years ago
This company says they are affiliated with Dentrix. They are not. They attach themselves to the Dentrix software and then use Dentrix to do the exact same things that Dentrix already does at a higher charge. I called Dentrix and the ADA and both do NOT recommend this company. If you sign on and try to cancel within the 3 days - they will not answer your written communication. I did receive a call from a manager trying to get me not to cancel. He said he was going to have their partner DENTRIX call me and confirm that they are working together. I said ok, Ill wait for the call. Guess what ? No one from Dentrix called me. They will then bill you anyway. They are being watched by the Dental Industry for fraud. Don't believe any good review here.
Review by CatPhil Drapp2 years ago
Before Demandforce, I was spending thousands of dollars on marketing and Google ads. It was hard to keep track with so many systems in place. I was using Mitchell crm before and then noticed my customers complaining that they would get phone calls and forced to give reviews. I started losing customers b/c it was something they weren't comfortable with.
Demandforce was the best cost effective choice I made that gave me the MOST bang for my buck. Easily got reviews on GOOGLE, rather than Surecritic which many individuals never even heard of. Demandforce allowed me to track all my marketing and see how it worked and who was brought in from certain efforts. Thank you Demandforce!
Review by Abdulbestclient2 years ago
I have done lots of research on different companies. Demandforce had the knowledge and the best price for the service received. 1st off we signed on due to a promotional deal. This allowed our small business to try it risk free. After the 1st month, we had received 2x the business; the response from our clients was amazing. It has only gotten better since then. Our account manager Erik U. Is awesome at his job. Knowledgeable and always thinks outside the box. Not to mention he is easy to talk to doesn't make you feel like a bother. Always willing to text or email me if there is a problem. Demandforce itself is not without some flaws, but it is manageable and easy to use. We are so happy to have made the commitment to add them.
Review by Eoz2 years ago
Before i got Demandforce, i did my research and was scared. the reviews on here are worse than the Google reviews (4 stars) for some reason. I liked the demo i had and they showed how much my auto shop can go up with the text messages they send. I mentioned these reviews and they gave me a free month to see results. The results came and was more than expected. Trust your gut and go with it.
Review by Estellaleigh2 years ago
demandforce is a terrible product. doesnt help at all. no one likes it booooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
Review by Kaylareneela2 years ago
Their program hasn't work with my quick books for 8 months. Demand Force said they would refund my money. They did not and ignored my phone and emails. You can decide the rest!
Review by Stratomatt3 years ago
Demandforce will most likely fail and won't be in business for long... Marketing companies like this are going downhill for basic and old school strategies. Good luck reaching out today's generation!! :)
Review by Ceto Ferriolo3 years ago
They asked for my review and I rated the establishment a 1 star and negative review and it wouldn't show it. I tried it a couple times and it didn't work. I noticed all the reviews were positive they don't accept negative reviews. YELP posted my review.
Review by Cyberhawk Skouras3 years ago
When you realize that the companies reviewed pay Demandforce for good reviews, then you cannot get an honest look at a what the customer base really thinks of their experience with a business. Businesses should love it...customer's should avoid using demand force as a review tool.
Review by Yinqi Serventi3 years ago
On reviewing one dentist i know had been in town since 2010 had reviews from the 1990s. He hadn't even been a dentist then. Would not trust these reviews.
Review by IHateVidalsPets3 years ago
Most dental offices specially the ones with tons of five star reviews are using demand force.
They screen the reviews and only post the good ones.
This is mosltly used by younger 30-50 years old dentist that are in lop of technology now a days.
The population should not trust these reviews....
Most dentist that use these services build themselves on high esteem not on the long term success of their work.
Next time watch for all those suspicious 4.8-5 stars
The more the business use them, the more they want to cover the truth.