DecorGlamour will charge your credit when you order their products, unlike reputable companies that charge when then items ships.
No confirmation when items will be shipped. You only receive automated email response from Fran or Shaindy S. You can never reach a customer service representative to speak with.
I'm going to have my credit card company handle.
They should have a negative rating scale available for this company.
DO NOT DO BUSINESS WITH THIS COMPANY, EVER!
Review by Ujju1 month ago
Numerous emails lied about unshipped item, then lied about refund policy. Their 50 bucks savings and alleged "ready to ship" BS has cost me hours trying to get a refund. Calls to their 866# result in an answer 8 rings later followed by "hang on," then a hang up. If you need Rochlitz' address, reach him at 1361 51st St., Unit 2 Brooklyn NY 11219. That's his cell number on the site: 718-977-5005.
Review by ChellFrames2 months ago
I am very happy with the product, a bathroom sink drain. It was exactly what I wanted-a match to one we'd paid considerably more for from a local retailer. My only objection was that I wasn't given an anticipated delivery date, even when I sent a specific email requesting that information. I received no response. Fortunately, it arrived a few days later.
Review by Alasatair2 months ago
Almost our whole house has your hardware in it and I couldn't be happier. Beautiful and excellent quality!!!!
Review by Melpo2 months ago
It has now been almost a month and the product has not left their warehouse. When I called to cancel because I need this item, they said it shipped, and could not be cancelled. That was 1 1/2 weeks ago, just called and it did not ship. So at this point I assume they are scamming me and will have to call my bank and report fraud. I tried to call them, they do not answer the phone now. Buyer beware, they will take your money and you will be out of luck. No even 1 star, but negative stars was not an option!
Review by Sandriana Hartenfeld2 months ago
Everything went very well. I was looking for an email that said the item had shipped. However, I did not receive one. I did get an email asking if I had received the item and if I had not to wait 24 to 48 hours to contact the company. I waited 48 hours and the item showed up on the second day. I am very pleased with everything. However, an email with shipping notification would have been nice.
Review by Hiddenwings Hangyál2 months ago
This is a fake business site. I never received my purchase after 2 months. Had to report them to my credit card company. They take your money right away.....
Review by Shamese Derrow2 months ago
quick and easy. The tips on the site were very helpful in determining the correct handle orientation.
Review by Umedocs2 months ago
It was easy to find on the site what I had seen inside a store. I saved over $62 just on my door & drawer pulls.
Review by Tommasilio Nordgerling3 months ago
Site was very user friendly and easy to navigate. Very easy transaction. Good quality and great price. Everything went according to order. Thanks!
Review by Abhinabh3 months ago
Asked for sales to call me 3 times regarding a points issue, and they never did. Finishing my order here because it is the cheapest price to be found, but will never order from them again.
Review by Hazil3 months ago
Used your site before, while disappointed with your customer service I need to match the other hinges I recently purchased from you.
Review by Hollyk3 months ago
well i just got the items that i ordered and didn't realize there was 2 to a package so i ordered to many. Hopefully they are good hinges and i won't have to use the extra at any point. I don't know how well they will work yet so i can't give an honest opinion till i use them. They do look good tho.
Review by Nerkesa Malleus3 months ago
Very easy. Would like to have spoken to someone except its Passover. This is a sample for us to see in person. If good, we will be ordering enough for our kitchen.
Review by Polka3 months ago
The payment system made me think the website was broken. I tried to purchase the vanity several times. Once it was my fault (wrong billing address) but
4-5 times after that the page would say updating then not go through. Very nerve wracking
Review by Thebulversaint3 months ago
I WISH I HAD SEEN THE REVIEWS BEFORE I INITIATED MY ORDER. THEIR PRICES WERE A BIT LESS BUT THE WAIT TIME IS RIDICULOUS!! I EVEN WAS NOT ABLE TO CANCEL AN ORDER AND THE ORDER HAD NOT SHIPPED OUT OF THE MANUFACTURER. CONSTANTLY GETTING THE AUTOMATED EMAIL THAT THEY WOULD RETURN MY EMAIL REQUEST IN 24 HOURS. REALLY - IT FELT LIKE 24 DAYS AND WHEN I FINALLY GOT MY RETURN EMAIL - I HAD TO PAY 34.50 TO RETURN THE PRODUCT!! FRAN IS THE MISSING LINK.
Review by Nantara3 months ago
Awful (nonexistent) customer service. Have a defect, return or any other issue - forget it! First they'll make you jump thru hoops, w/pics, explanations, etc., then when it's clear that you're not going away they simply stop responding.
Review by Dimiette3 months ago
So far so good. Update - I received my Emtek product on time and in great condition. The hardest part of the ordering process was waiting for the product to ship. This was due to Emtek lead time based on the fact that their products are hand made. Decorglamour had the best price.
Review by Usesomeoneelse3 months ago
ordering is easy but would like to be able to receive shipping and tracking emails so I know when the product is shipped and tracking number to know when to expect it. I had to contact customer service to find out if my order was shipped yet, got a response the next day. I then placed another order about 8 days from 1st order and they both ended up shipping the same day! Wonder if I hadn't asked when my order was shipping how long it would have taken to ship?
Review by Wendy Buckley Ondaatjie3 months ago
I placed the order weeks ago and never received any shipping confirmation. I emailed to ask what was going on and someone wrote back that I would get a shipping email and never received it. Then the package arrived a few days later. When I opened the package, one of the items is all chipped--I have to contact them back to get this replaced.
Review by OhSpyder4 months ago
Be prepared to wait. This company may have a best prices but save yourself the headache of waiting months to get a complete order...something most people can't do if they have a renovation going. My initial order of knobs/pulls took 1-2 months to complete and when finally received, some were damaged. I've been dealing with the company for an additional 2-3 months just to get the damaged ones replaced. I received a partial replacement and am still missing some items. They do not provide status updates (shipping, backorder, etc.) unless you initiate the status request. Called twice today as all contact before has been via email and they hung up on me twice. Horrible customer service and will never buy from them again.
Review by Thaiera4 months ago
I ordered a shower tub faucet April 4th and have not received it. Trying to get in touch with customer service is very difficult and when I finally did they told me my shipment will be shipped next week Really?? Tried to cancel and they told me I can't. Why Not?? If my shipment hasn't left the warehouse. Emailed several times and no response. Very disappointed with this company. You want great service go to Build.com. They are responsive!!
Review by Wariwick4 months ago
Order 60010749 Dealer PO 97648. Three handles are the wrong finish. 247-096-15 should be satin nickel but I received polished chrome. Sent email 4-22 but no response. I called today 4-23 and after waiting 20 minutes I was hung up on. Called back, someone picked up after 20 minutes and put me on hold. I've been on hold for 45 minutes. When does the poor customer service end? Please contact me at 630-415-9065
Review by Zabibounette4 months ago
I didn’t have much hope I would find a lavatory plug with chain in oil rubbed bronze. Thank you for carrying unique hard to find items at reasonable prices.
Review by Pimnara Shylla4 months ago
Site is effective and functions as expected. Discount was slight in difference then other larger retailers but I didn't have to pay sales tax and as long as the items are new I can receive service from Kingston Brass who I've dealt with in the past and had a good experience with.
Our reviews are aggregated from multiple sources to give you the best overview about decorglamour.com.
Shop for a variety of cabinet knobs, cabinet pulls, appliance pulls, door pulls, kitchen and bathroom sinks, tub and shower accessories, bathtubs, vanities and shower systems at Decorglamour.com! We sell a large selection of cabinet hardware, cabinet k...