I do not understand all the negative reviews lately. I ordered my goods from Deciem for the first time in my life and received them soo quickly minding that we’re in the middle of a pandemic and all the products were in a perfect condition. Nothing missing. Customer service is there and it is great and very helpful. About the tracking issue - yes, i couldnt track my order for a couple of days too but after that i was able to track it just fine. Dont leave negative reviews just because you’re impatient. Very good company! Keep it up P. S the packaging is dirty because it got dirty in my bag. It arrived completely normal and clean
Review by Oluwamuyiwa8 months ago
Went to the store in NYC 6 months ago and very disappointed with the service and I was surprised with my last 3 visits from 3 different NY stores the Few past weeks as everything changed in terms of service and store experience. Whatever Deciem did to fix this, I totally salute and keep it up! Everyone was helpful and able to help me and fiancé with our needs. Stores looks great and will definitely come back! Happy to purchase my first NIOD product.
Review by Lambers9 months ago
As a new customer, I called to get assistance with online ordering and to inquire about possible coupons and sales. Nope, nothing on sale now they said. I placed a large order, only to find out the VERY NEXT DAY they have a 23% off store-wide sale. Great. Thanks for the heads-up, guys. I contact them to ask if there is anything to be done to help with this, and they just said I would have to return the items and reorder them at my expense. Ok. I will return them, but will not be reordering.
Review by CliveResto1 year ago
The worst! I placed an online order - minutes later I went to cancel the order. For the cancellation reason I clicked "Found products locally." They emailed back saying the order had already been shipped - lies! I attempted to cancel MINUTES after I placed the order. I called and the woman said the order was packaged (not yet shipped) - hello, UNPACK IT! I feel like they do this so the order will still ship and some people are too lazy to return the item - so they make $$$. Plus, I have to pay return shipping. Ridiculous.
Review by Anyonmous1 year ago
Very suspicious online credit card activity after purchasing products from their website. Reported to Visa.
Review by TrebZed Gouger1 year ago
OK products, but were no help when my delivery didn't come, Fobbed me off to DPD and they have the worst customer service standards. All good until something goes wrong, and then they suck.
Review by Henza1 year ago
Great and affordable products that I also use with bravura range and both offer quick service
Review by Tomov Henestrosa2 years ago
The quality of The Ordinary products by Deciem is amazing! And the same time the price is very low so everyone has an opportunity to try good skincare. Deciem offers a free pdp delivery to France for orders with a cost more than25 euros!
Review by MarkusR2 years ago
They stock lovely products , and efficient website and delivery.
Review by SoundLift2 years ago
V prompt site
Review by Lokalense Hanlan3 years ago
Their products are excellent at very reasonable prices, unfortunately they do run out of stock due to their popularity. Everything well packaged and sent recorded delivery.
Review by Omosigho3 years ago
Great product. Very kind and helpful shop assistants.
Review by Howell3 years ago
Absolutely over the moon with value and dm fast delivery
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