Dawn wing Cape Town branch has no regard for customer care. They are not helpful and don’t answer their phones. They refuse to assist me with address updates and delivery delays. Their delivery system is bad too. No phone call when they arrive, just an sms saying you were unavailable to receive your parcel, even when you’ve been waiting for it all day.
Review by GalBert4 months ago
Delayed delivery and poor communication
Review by Cveti4 months ago
They received my parcel on 2020-02-25 in JHB and their branch in Durban only received it on 2020-03-03 and it is 2020-03-06 and I'm still waiting for the package.
Review by Iqra5 months ago
Delivery expected 7th. Waiting all day ( took day off) my fault gave wrong address ( well a few houses off), Dawn wing did not call me when they arrived, they just arrived realised that maybe it was wrong and left, btw still waiting for my parcels
Review by Lumin Derrow6 months ago
Extremely poor service!!! Absolutely no communication with regard to delays experienced and inaccurate information on the website when tracking parcels. Cape Town branch simply doesn’t answer their phones and when they do, they are unable or unwilling to provide any assistance. Thank you to the lady at the PÉ branch who at least went through the effort of making calls and locating my parcel and phoning me back. Even though the parcel is not on time and I incurred additional expenses, I do appreciate your assistance!
Review by Trosclair Loychik8 months ago
Worst delivery service I ever had. Still waiting on my package after they deliver it for 3 days. Everyday they have a new excuse. Hopefully I will get it and never have to deal with them again. I won't even buy from anyone who ships through them. I'm very disappointed and disgusted with this pathetic service and as if we don't have enough stress in life we must stress about this as well ?
Review by Gevevieve Nijnanten1 year ago
Poor Services, not Trustworthy, Making Promises they can not keep. Package delivered was damaged. !!!!
Review by Michael Schuster Zagers1 year ago
I’m giving a 1 star, as I cannot give no star. I have been very dissapointed with the service received from customs department of Dawn Wing. After Numerous emails being sent to 5 different people, my Aunt’s address Still has not been corrected on the customs generated invoice. The invoice generated by customs department of Dean Wing does not have the correct items on, despite telling them more than3 times. Everytime it takes more than a week to reply to us. My box from the UK to SA still has not been released, after 6 weeks!! Missing my mother’s birthday with presents in it. It is so difficult dealing with people in SA being so unhelpful and not doing their job properly, no wonder I decided to leave the country. All our emails are blankly ingnored. All they have to do, is correct the items on the invoice (after we have sent all invoices and generated ones) and the address, then my aunt can pay and you can deliver the box, but this is not being done!!! Absolutely shocking service from Dawn Wing and I will never use you in my life again!
Review by Customersheila2 years ago
This is the second time that a parcel has been sent to me via Dawn Wing and both times the service has been shocking! You have one job - to deliver a package. This entire week every day I have been promised that they would deliver. The first day they had the incorrect address, the next day they were quiet and I called asking them if it's with a courier. They said they'll deliver it the following day. But wait, the next day someone else promises me the exact same thing. Still don't have the package!
Review by Haans2 years ago
The online chat staff speedily assisted me when enquirers abiut th location of delivery. A customs invoice was sent to me shortly after I enquired about it.
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