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Review by Perodori2 years ago
I visited the Westfield store at shepherds bush today, looking for a small bangle and a pair of gold-colored hoops. I was quite specific about what I was looking for, and though the staff member began showing me items, she was in an extreme hurry to serve other potential customers too. I did not have a problem with this at all, and suggested that perhaps I bring the earrings I was still deciding between (2) sizes, and stand closer to the side of other customers so that I can be in her view. I felt very rushed by her to decide on the spot, so decided to leave it at that moment. I returned within a half hour and was looking at the earrings and bracelet I had in mind again through the glass case when another member who was finishing with a customer asked if she could be of help. I was being helped nicely, when the previous staff member I saw earlier came up to me and actually told me that I should be more considerate when staff are helping other customers?? Her staff member did respond to her to make it clear that she had offered to assist me!!! I was very shocked by her overall demeanour, attitude and overall manner. I had to leave abruptly as I was getting into an argument that I did not need. I still however went back, and once again saw the nice member, and thought to apologise for my having to leave quite abruptly, however I wanted to stress that the rudeness was beyond me. Unfortunately, the rude member was quick to return, and I asked what exactly had I done wrong? I was shocked to find she was the manager when I asked to speak to one, and she was happy for me to complain about my experience to head office. When I stressed this is appaling behaviour towards a customer, she was quick to point out, I was not a customer as I had not yet bought anything! Refused to apologize in the slightest for any misunderstanding. So here it is. A horrible manager by the name of Sarah, that annoyed me so much, I had to write this online.
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