They have wonderful designs and I love the ladies who serve. Too patient and dedicated to please the customer. Was extreamly pleased.
Review by Best1 year ago
Great collection of silver and very affordable prices. All staff is very kind,polite ,helpful and careful about the customers needs . I met Sarah and szilvy, lovely and very professional girls . I will definitely be back!
Review by Perodori1 year ago
I visited the Westfield store at shepherds bush today, looking for a small bangle and a pair of gold-colored hoops. I was quite specific about what I was looking for, and though the staff member began showing me items, she was in an extreme hurry to serve other potential customers too. I did not have a problem with this at all, and suggested that perhaps I bring the earrings I was still deciding between (2) sizes, and stand closer to the side of other customers so that I can be in her view. I felt very rushed by her to decide on the spot, so decided to leave it at that moment. I returned within a half hour and was looking at the earrings and bracelet I had in mind again through the glass case when another member who was finishing with a customer asked if she could be of help. I was being helped nicely, when the previous staff member I saw earlier came up to me and actually told me that I should be more considerate when staff are helping other customers?? Her staff member did respond to her to make it clear that she had offered to assist me!!! I was very shocked by her overall demeanour, attitude and overall manner. I had to leave abruptly as I was getting into an argument that I did not need. I still however went back, and once again saw the nice member, and thought to apologise for my having to leave quite abruptly, however I wanted to stress that the rudeness was beyond me. Unfortunately, the rude member was quick to return, and I asked what exactly had I done wrong? I was shocked to find she was the manager when I asked to speak to one, and she was happy for me to complain about my experience to head office. When I stressed this is appaling behaviour towards a customer, she was quick to point out, I was not a customer as I had not yet bought anything! Refused to apologize in the slightest for any misunderstanding. So here it is. A horrible manager by the name of Sarah, that annoyed me so much, I had to write this online.
Review by Frake1 year ago
I placed an order for an infinity ring. It arrived the very next day but was slightly tight. I contacted the company and they told be to return the ring and they would dispatch the next size up. I did this and it arrived this morning. It is absolutely beautiful. I am so happy with it and the service was excellent. Many thanks Karen Crumley
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