Daraz, by virtue of its business model, is nothing more than a 3rd party marketplace trader. This, by definition, doesn't allow it to audit or quality control what's being sold in the marketplace. I've purchased many items using this portal and items have not been as described on the listing. Other items have arrived either missing or damaged; Daraz customer support have not been able to resolve the issue.
As a company itself, the whole PR and marketing team needs a restructure. This is a company that sends out mass-market-spam emails, which cannot be unsubscribed from the email using a link, which is industry standard. Instead, the user is asked to visit the website, log in and unsubscribe. This function does not work!
So, in essence, you have to delete mass emails from them, which are subject headed with cheap taglines and emojis. I mean, really, is this the business model and customer engagement approach?
Review by Canut1 month ago
I ordered 2 Freshmatic spray cans of "Freesia & Jasmine" fragrance. Instead I have been sent "White flowers" fragrance ! This is poor service and intellectual dishonesty by "Toy Boy Store Karachi". I am not going to order through Daraz again.
Review by Sultans Brohard2 months ago
PRODUCTS ARE OF GOOD QUALITY i am really impressed delivery is also on time and stuff of materials is also good
Review by Rapi Harkin2 months ago
the site is amazing to shop it has many vendor and you can choose from a variety of goods available.
the only problem which I feel is some vendor don't deliver upto the mark or quality is compromised, but they are only 10% in total.
Review by Iyassu2 months ago
I ordered some products like Spearmint tea and Carb Powder they were fake. Poor quality...look at the ingredients in picture i gave and see for yourself. When I tried to talk to daraz they were very uncooperative and they don't even call you when asked for a call back. I tried return the products which is a lengthy process will update on that if I got my money back or no.
Review by Darnq Reattelli3 months ago
The ads have become a big tremendous problem overall the entire website!! They have made all the ads up to 1 minute and now I can not even watch a good video without getting interrupted. Such a shame that my once escape to the world has now been shattered towards this tragedy! I am now deleting it!
Review by PepH3 months ago
This a good site for shopping .Last month I bought some electronic kitchen appliances
Which is very good and beautiful. Simple good site
Review by Devleena3 months ago
Never did a courier appeared on my house; i guess because it was Ramazan and no one in pakistan wants to work in Ramazan. I received calls from TCS twice that a courier is having trouble finding me but never received a call from courier himself even though previously couriers used to deliver to my house regularly. No easy way to contact daraz or get any help, if you try their online chat you will find your number to be 100th. Daraz has refunded only 363 against a payment of 727, what a rip off!!!
Review by Kulusha3 months ago
Daraz doesn't only offer you to buy but you can also sell from any market. It's a vast business platform
Review by Charmette3 months ago
I ordered lady clothes in the website it was fantastic but i received that product through TCS delivery service i found cloth quality was so bad and also expensive than the local market price
Review by Madelina4 months ago
I paid in advance...they didnt send the item..rather sent me a fake id of refund transition.. and are telling me to claim the amount from bank..whereas bank says..that id doesnt exist...
Review by SueV Beffie4 months ago
excellent experience .the product is same as shown and described . quality is also good. i like it .overall it was excellent experience.
Review by Jutinder Derrow4 months ago
Very bad experience on my daraz.pk.
Your delivery charges so high.all itam rate so high other than market rate is very low.you not provide good service
Review by Sladey7 months ago
First toner I have purchased from daraz and I love it. I have super sensitive skin and this product did not irritate it at all. I have good experience of online shopping with daraz
Review by Isran Thuwaini9 months ago
The worst service ever. I ordered multiple times from daraz.pk and everytime I had to followup again and again and again to get updates about my order. It is always late regardless of the fact that the seller is in the same city. Daraz has the world most pathetic customer services of all time. The time reflected for delivery on the website and the original delivery time is way different and sometimes you dont receive an order at all. The customer service rep left the chat on several occasions without even listening to your problem. I would never recommend anyone to daraz.
Review by HiggTravels9 months ago
Usually I purchase many products from daraz but I found one store is best at daraz called dm traders https://www.daraz.pk/shop/dmtraders you can buy wallets, watches balloons and kids toys from this store they are providing very good quality.
Review by Dr hassan Søderholm9 months ago
it was my big mistake which I use daraz service. you never ever receive order Intime.
you always get message we are working on your order please accept our apologies.
I receive a message that your product arrive on Saturday and Monday they said the product returned it bc you didn't collect the products.
talked customer service person. I didn't satisfy his answer and ask him to transfer manager or team leader , 5 days gone talked twice customer service person but no call from manager
WORST PATHATIC AND UNPROFESSINAL DONT USE DARAZ AT ALL
Review by Frequency9 months ago
The customer service at daraz Pakistan is perhaps an example of the absolute worst online experience. While the orders are not recieved on time , the customer service does not go beyond automated messages. Unless they overhaul their systems, hire professionals and spend money on training, it will be a sad end to a company with promise.
I feel sorry for the investors plus the bad name it give to our country for another failed investment
Review by Tti Voloshchuk10 months ago
Online business is cheapest way to earn money and good for both buyer and seller. But it is on risk on seller because now a days there is many fake company start them show se other thing and send some other. But daraz Pk is not like this. This is good and having and delivering excellent thing. I suggest everyone must buy online from daraz pk
Review by Takishka Rezette10 months ago
It is a very good shopping site.it provide you the service of returning things.its mostly products is original.
Review by EvaE10 months ago
Daraz is an online Fraud. Be-aware they don't refund, they don't follow their policies, customer care is useless. once you stuck you will be surprised with the professional attitude they have. Please complaint against them if you are stuck
at Tip: Don't shy or fear of anything FIA NR3C guys are pretty helping and very cool. If you are a victim, simply reach them at earliest.
Here are more contact details of FIA Cyber Crime Wing:
National Response Center for Cyber Crimes
FIA Head Quarter
Tel: # 051-9106380
Fax: # 051-9106383
Email: [email protected]
from their web
3 months ago
by Minahil F. Verified Purchase
i requested cancellation of this product but they delivered it next day. i shouldn't have accepted the order but i did and requested return and they rejected my return request. very bad customer service. dont buy
Color Family:Army Green
2 weeks ago
by Daraz Customer Verified Purchase
Salam....bad quality .....ye china ka ni local ha ...paisy zaya krny wali baat ha ...koi b iss product ko na purchase krna ....30 second ma compressor jal gya ....
Review by Paulrushton11 months ago
some one scammed me, they had rubbish in a bag and sent it to my house.
You can read the rest on wanttono.com
Im sick of explaining it every time daraz calls me and i want to help people know about this incase they think they are the only ones it happened to so i will try , wanttono is my vlog so jist read it there plz . Cheers
Review by Yasif11 months ago
Daraz is the best website of Pakistan to buy things online. My experience with this website is better than other sites.
Review by Biofiber1 year ago
Daraz is for Online shopping and you can shop from 1$ to 1000$ through Daraz, Product which is delivered through Daraz is Good in quality and at a good price.
But sometimes its expensive and not good in quality when you buy through non official stores.
Review by Floryann Potes1 year ago
Daraz should have to improve there brands especially in clothing and particularly T-SHIRTS.They even did not deserve 3 but I did it for some electroni wich I purchased from daraz