1. Why I chose them? I was curious to know about my genetics. I wanted to choose a service which gave me access to whole of my DNA and not a small portion. I chose Dante Labs because they offered a great value for money. I plan to analyze the raw file further with other services like Prometheus.
2. What I knew when I ordered my test? I had already read the reviews by early adopters, and knew that things can take time. However reading the more recent reviews was reassuring. As there was no provider in my country India who offered WGS, and even those who offered Genotyping, charged literally twice the money for sequencing a small portion of the DNA, my choice became easier. Plus the small cost of the test during one of their offers, tipped me into taking the risk.
3. How has my experience with Dante Labs been? I received the kit quite soon after ordering. However I was a little uncertain about how to book a return shipment on DHL since my country India did not show up in the list of countries from which Waybill could be automatically generated. So I contacted Dante Labs over at Twitter and they immediately generated a Waybill for me. However I did face issues convincing DHL that Saliva Samples from healthy patients are considered non infective samples by IATA and come under the category of exempt human specimen. The shipping companies in India are not yet experienced with handling biological samples, and Indian Customs are a bit strict, so it caused issues. I had to send DHL many clarifications, including links to Indian guidelines on biological samples and IATA guidelines. During this time Dante Labs was very supportive and generated the Waybills multiple times, as my pickup from DHL side kept getting delayed. Finally DHL were convinced that the sample is non infective and picked up my sample. My sample reached Dante Labs soon after pickup and I received a notification of the same. Its been only 2 days since then, and I look forward to receiving my results soon. I will update this review, if I remember to do so, when I get my results.
Bottom Line: If you know what you are getting, and if you are a bit patient, Dante Labs is a great place to get your DNA sequenced. With the recent Twitter posts about upgradation of their testing equipment, I am sure the future testing will become even faster.
Review by Paulc Blia5 months ago
Impressive company. Today Dante Labs is the go to company for whole genome. They offer way more reports than other labs. They have their own lab.
Review by Arlarose6 months ago
Best service ever! Super fast and high quality data
Review by Dr. Tünde Szalai6 months ago
HOAX! DO NOT BUY FROM THEM! THEY HAVE STOLEN OUR MONEY!
Our journey began approx. 11 months ago. After sending in my sample and contacting them many, MANY times (since nobody ever contacted me after the UPS courier took the sample, so I wasn't even sure they got it). I got several emails stating that they are processing my sample "just now", but after months of waiting and emailing, it turned out that they could not process the sample (I am a doctor and well aware that this was a lie), and by this time it was _June_! They promised to send another kit, which they never have, so I asked for a refund, since I was REALLY fed up with them. I've been emailing with them ever since, they always promise to get back to me, but they never do. They promised that we would get our refund, but a month ago they even stopped replying to my emails. Mind you, this correspondence has been going on for a YEAR!
I am very, very, VERY fed up and I highly recommend you choose a different company!
I am not just a fussy customer, I am a customer Dante Labs has stolen money from!!
KEEP AWAY FROM THEM!
Review by x3m7 months ago
Swindlers, avoid them!!! A year after payment. There were promises, now they don't even respond. All positive reviews here are FAKE. Check negative reviews: they all are the same, people never receive raw data. Some receive data in their own format that can't be verified. After one negative review come several fake positive reviews. Also they block negative reviews here.
Review by x3m7 months ago
Swindlers, avoid them!!! A year after payment. There were promises, now they don't even respond. All positive reviews here are FAKE. Check negative reviews: they all are the same, people never receive raw data. Some receive data in their own format that can't be verified. After one negative review come several fake positive reviews.
Review by Fitzgearld7 months ago
Great company. I received the whole genome sequencing results in 4 weeks. The Neurology report had insights about pathogenic variants that explain my symptoms. My neurologist told me that sequencing my genome was the best thing I could do.
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