I made an order on the 31st of August fully expecting a long delivery time which I was fine with due to working away but once it had reached the processing stage, It stuck on 'processing-Stock checked' since 01/09/19. I contacted them on 11/09/19 for them to be surprised it was still in this state. According to their website, Once an item had been in the processing stage, The stock had been checked and payment verified.
I had tried contacting them by email, phone, help desk, Facebook etc. and eventually managed to get through on the phone, I had an email stating that my purchase changed to suspected fraud and requested I called Paypal to resolve.
I called paypal twice to be advised that the money was in their account and has been since the day of my purchase. This was apparently being followed up by Torque Gamings accountants which I doubted as I received an email after midnight stating that they do not have my funds.
On a side note, The paypal address isn't entered manually on their website, It takes you to the payment page where it is an automated process. Paypal have stated that the company needed to contact them to resolve which they never done. Instead I had to raise a dispute and finally got my money back today after they never responded to paypal.
I've never dealt with such a shambles of a company and surprised they are still on the go.
Just shop elsewhere. Please avoid these scammers.
They also go by these names:
Check out their facebook page also for similar complaints.
I've posted this review on several of their website reviews as they have so many.
Review by Kiawah Prachthauser2 months ago
Great service fast delivery.
Review by StephanieB Garrish2 months ago
Simply put, I am not happy with the overall service. If this is to review how quick I receive my orders I would give 3 stars as I received 2 of my orders on time, however I am still waiting for my last order which does not seem to arrive today and it is the 6th working day since I purchased. About the customer service I would give 3 stars too. If I have a simple question, they reply within 48 hours. If I have a bit more complex technical issue the replies are slow and inefficient. One reply per week and no value in it. I don't think this is how a company that respects itself and its business should work. My next order will not be from custompcparts.ie.
Review by Lourice Kirtz2 months ago
Very good Technical Help when requested
Review by Retyred2 months ago
very fast shipping. I recommend the store
Review by Aritta3 months ago
I didn’t received any email about my order confirmation.
Review by Shondreika Derrow3 months ago
Absolutely shame.Very bad contact by email. Keep saying lies that my item is on the way to me. I'm living in Dublin and custompcpart are located in Carlow(90km from Dublin), I was waiting for package 14 days. Never ever order again. Not recommended
Review by Ofome Wujiw4 months ago
A huge variety of products, very good prices, fast delivery and a smooth buying experience.
Review by Saitsh4 months ago
Got stuff and it worked. Good shipping too so.....
Review by Tialin4 months ago
The laptop is great, it is exactly what is advertised & definitely worth waiting for the time it takes to build it. The only negative thing I would have to say about the whole thing was not being told of the delay due to them not have a part, i only found out when I chased after them when they didn't dispatch by their deadline. They made up for it though by upgrading my cpu.
Review by Kailin Franschman4 months ago
Quality and professional.
I will always buy my pc parts from custompcparts, they handle their business with the utmost professionalism and honesty. From small to large orders are packed with care. From building to pre built it's all here. Love them. Thanks a million. You have my future orders on the way haha.
Review by WideRichard Altmäe4 months ago
Hi I bought a few parts from Custompcparts.ie . The parts are a mother board Gigabyte B360 , ram, and they all came well packaged and on time. I bought these over a year ago and are still working as they should . I had forgotten about to leave a review, I recently bought a bottle of cpu cleaning fluid and it came on time well packaged and got emails to update on delivery etc. I would recommend to anyone looking for parts at a competitive prices.
Review by Kmaug Acarnley5 months ago
Bought an antistatic bracelet from this company. It was dispatched the same day and I was emailed of any updates.
I'd use this site and and reccomend to friends.
Review by Angry Tock5 months ago
Had a hard to find part in stock at a fair price.
Shipping was quick,
Review by Drosos5 months ago
It took a month to get the refund back for the item which they didn't really had in stock. It is drop shipping business. AVOID!!!
Review by Miraclewood5 months ago
Review by FSpearo Stracker5 months ago
Brilliant service. Highly recommended.
Review by Edwinna Kourembanas5 months ago
I am waiting 3 weeks now, no order & no refund! AVOID if you can. quicker deliver directly from china :(
Review by Cubanito5 months ago
Goods came well packed, but they did take over a week,without any explanation for delay. I would still order again as prices are competitive
Review by Jianee5 months ago
Prices great, communication and delivery time could be improved.
Review by Nimrata Frankiw6 months ago
Great service and fast delivery. Item arrived the day after ordering.
Review by SarahAtkinson6 months ago
Great - Arrived on time
Review by Pat White Lames6 months ago
Fast delivery, great prices!
Review by Rayles Ozfatura6 months ago
Ordered some parts last tuesday at the same time ordered some parts on amazon same day the amazon parts came on thursday and here we are on monday and not a dickie bird from this company still on the processing stage be nice some update every once in a while :)
Review by Drankin6 months ago
I'd suggest that you let customers know before changing parts on their orders. I prefer gigabyte over msi that's why I've order gigabyte. I don't cost anything to ring or email your customers before doing this "upgrades"