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Review by Charles Bradley4 months ago
No Delivery
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Review by Customer4 months ago
Great clothes, but your logistics are horrible. Why don't you open a distribution center in the US...or get a better carrier. This is 2020. No one wants to wait two weeks for a shirt to arrive.
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Review by Customer5 months ago
The ties never arraived
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Review by Customer5 months ago
The ties never arraived
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Review by jack martel5 months ago
The person I spoke with was short and not helpful. I received the wrong sweater and she offered nothing to help me resolve the issue. I decided to keep the wrong
item because the difficulty in returning the wrong item was not worth it. I think that is probably the plan because you didn't have the item I ordered so they shipped something close to what I wanted.. I won't be doing future business.
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Review by Michael Carreon5 months ago
Not happy with the return policy, was charged for handling fee. They split the delivery so I had to return them twice. They were nice to refund one but I lost $10 for the other return. Make sure you are not from USA when purchasing as you will bet charged!
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Review by Aaron Runyon5 months ago
Have never received order. And the shirts went on sale $15 less per shirt two days after I ordered the “sale” item.
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Review by Customer5 months ago
I have not received my order and it’s been 3 1/2 weeks. It was for my husband for our vacation and I did not receive my order before we left!
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Review by Shlomo Frager5 months ago
I never received my shirts.
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Review by Michael A5 months ago
I have purchased many shirts from your company and the last 3 shirts I have received are so off in terms of size...this last batch of shirts were made in Vietnam as all the other shirts I have purchased from C.T and still 2 sizes off compared to the size of previous shirts
At the end I gifted the 3 shirts to friends and family
Quality of the fabric seems great...unfortunately the Large size is not for European or North American
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Review by Michael A5 months ago
I have purchased many shirts from your company and the last 3 shirts I have received are so off in terms of size...this last batch of shirts were made in Vietnam as all the other shirts I have purchased from C.T and still 2 sizes off compared to the size of previous shirts
At the end I gifted the 3 shirts to friends and family
Quality of the fabric seems great...unfortunately the Large size is not for European or North American
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Review by matt svoboda5 months ago
I have not received my shipment. You should NOT be using the U.S. postal service for your deliveries.
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Review by Mitchell Jensen6 months ago
One month later. Still haven’t received.
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Review by Customer6 months ago
I placed this order over a month ago, and still have not received the item. Extremely disappointed in the service
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Review by Moshe Klein6 months ago
I'm unhappy because right after I bought the shirts I saw a sale where for the same price I could've gotten 3 shirts. Also the design ok the shirts didn't look like it did in the pictures. It looked more subtle online, in person the design is too noticeable and isn't as classy
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Review by Tim Fidler6 months ago
I was excited for delivery, but never received my order. I tracked the order and it never made it to the destination. I have tried to contact the freight provider (USPS) and unable to reach anyone to assist or offer an update.
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Review by TIM Scroggs6 months ago
I have not received them yet
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Review by TIM Scroggs6 months ago
I have not received them yet
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Review by Douglas Houston6 months ago
I have been a repeat customer. You sent me a coupon for $60.00 off my last order. I entered the coupon code while checking out, but it was not accepted and I did not receive the discount. I called an associate in an effort to remedy the situation, but was told my order was not yet in his system and I would have to call back. I had a busy work day and was unable to call again. I would not have made the purchase without the incentive to receive a discount.
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Review by Douglas Houston6 months ago
I have been a repeat customer. You sent me a coupon for $60.00 off my last order. I entered the coupon code while checking out, but it was not accepted and I did not receive the discount. I called an associate in an effort to remedy the situation, but was told my order was not yet in his system and I would have to call back. I had a busy work day and was unable to call again. I would not have made the purchase without the incentive to receive a discount.
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Review by Grover Mendoza6 months ago
People working at Tysons mall are too rude. I bought shirts online and tried to change for a smaller size and they told me that I should return them and buy others, I showed them the ticket that said I have 6 months to change and they did not want to change. I was impertinent (I accept it) but they much more than me They said get out of the store or they would call the police. My wife intervened and she threatened to call customer service and they agreed to change the shirts, but that I should return them and they would send them by mail and they did it 10 days later, when I no longer needed that type of shirt
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Review by Grover Mendoza6 months ago
People working at Tysons mall are too rude. I bought shirts online and tried to change for a smaller size and they told me that I should return them and buy others, I showed them the ticket that said I have 6 months to change and they did not want to change. I was impertinent (I accept it) but they much more than me They said get out of the store or they would call the police. My wife intervened and she threatened to call customer service and they agreed to change the shirts, but that I should return them and they would send them by mail and they did it 10 days later, when I no longer needed that type of shirt
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Review by Customer6 months ago
I Still Have not Received my order ! ! !
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Review by Customer6 months ago
I Still Have not Received my order ! ! !
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Review by Nasser Yaghi7 months ago
I have only received one of my 2 shirts ordered at the same time. It has been almost a month. No follow up. Overall very poor service.
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About
We put quality at the heart of everything we do here at Charles Tyrwhitt. From our award-winning 24/7 customer service to our exceptional products, we want every experience of purchasing with us to be a delight.
