Crystal Travel Reviews

Scam! Stay away!
I tried calling Alaska airline and somehow got connected with Crystal travel.
They charged me $500 for a credit to my fly and didn't do anything.
When I called to Alaska airline they said that a credit for cancellation is free.
Crystal travel been rude over the phone and refuse to refund my money.

Stay away from this scam company!

They're an absolute scam and I would
They're an absolute scam and I would not go on a holiday through these even if it was free. No customer service. Once they have your money they no longer care about you.

Service perfect,recommend Crystal Travel

First time of dealing with Crystal & extremely pleased with the prices & ease of purchasing my flights.
However in these trying times with flights being cancelled all over the world, I do feel they fell down in their lack of communication with regards to my refund.
It ended up with me talking to American Airlines to chase the refund, after which a number of emails ( 8 in total ) to Crystal, before a satisfactory conclusion to the matter was achieved.
These times are very stressful for all concerned.
But as I said in my last email to Crystal ....................... Thank You.........................

Receive refund promptly in these tough situations. Joseph service in this regard was excellent.

I booked a flight with Crystal Travel which was cancelled due to the virus. It was difficult initialy to reach them by phone, but once i had an email conversation going things became a lot easier. They told me that the refund would take 6-8 weeks because of the ongoing situation, and although i thought this was quite a long period, just before the 8 weeks were up they rang and told me my refund would be in my account within 3-4 days. So all in all they did what they promised.

Crystal travel have provided us with first class service. Very supportive during this time of need. Thank you Crystal Travel

We got a really good deal through crystal travel but unfortunately we were unable to travel due to flights being cancelled through Covid-19. However crystal managed the refund and honoured a full refund from the airline company. Would definitely use again.

My flights are cancelled because of Covid-19. I have only been able to contact Crystal Travel by Email to be told that I have to wait 6-8 weeks for a refund. They are also going to charge me £100 per person admin charges unless I take vouchers or credit. Quite frankly I'm disgusted.
Crystal Travel have over £2000 of my money which I really need to help me through the next few months.
The other airlines I had flights booked with have been able to refund me in 14 days so I will not be using Crystal Travel ever again.
STAY CLEAR

Very easy booking process and confirmation email arrived same day. Customer service were great as my flight changed due to Flybe going bust. Informed me by email straight away and after we couldn’t agree alternative flights offered full refund. Due to the Covid virus the refund took a little longer than usual but they did it and personally called to inform me. Great service and I’ll definitely use them again

It was good. They need to be more helpful.

good service and helpful people

Kapil Choudhary - the best travel agent I came across in my life. Very proactive, honest, genuine, friendly, professional, good listener, direct, genuinely wanting to help, not trying to impress with words but did with his actions.
Story: My flight to Thailand has been cancelled due to Corona virus. I've been trying to get refund from Crystal Travel for few weeks, but no refund option offered, despite of the fact that Qatar Airways does have this option on their website. I emailed Qatar directly and got a confirmation that my ticket has already been refunded. Kapil contacted Qatar right away after I forwarded him a Qatar email confirmation, he got the authorization for the refund and also he managed to arrange for the refund transaction fee to be waived off, as I was not happy to be charged for something that was not my fault. I'm very pleased not just for the refund, as I know I would get it eventually, but for the assistance received. I finally had a feeling that I'm chatting with a human being with genuine desire to help, not with a programed machine using empty words. Thank you Kapil again very much.

I booked a trip to Krakow with them. I was meant to have a tour of a local site on the holiday. A day before I called asking for information regarding the tour. They said it hadn't been booked and rearranged it for another day. Then on the day of the tour the taxi that was apparently booked never arrived, I called them up and they said it was my fault as I hadn't booked the taxi myself, even though the person on the phone said my ride was all booked.

After the trip they agreed to give me a partial refund. The holiday was almost 5 months ago and I am still waiting for this refund.

Flight was cancelled because of Covid-19. Unable to contact Crystal Travel by phone as they refer everyone to Webchat. Webchat is hopeless. Eventually told that I have to wait 8-9 weeks for a refund (having been told 8-9 days). Apparently this was a typo. Crystal Travel state it is because the airline haven't yet refunded them, but my contract is with Crystal Travel and it is them who owe me the refund, not the airline. Will be taking my private and business custom elsewhere to a company I can trust.

I wasn't able to get through on the phone and didn't receive a response to customer email within 24 hours, which didn't surprise me as companies like this are under much more pressure due to COVID-19. So I tried the chat on the customer support section of Crystal Travel's website. It stated that the response time was under 7 minutes which, given the current situation, was very reasonable. In less time than that, Kapil got in touch. After asking for a few verification details he confirmed that I would be eligible for an open ticket (replacing a ticket I had already bought last year to travel in May this year) and promptly sent through an email for me to approve this. When I received the email I had a query about the date of the validity. While I was online, Kapil then got in touch with the airline which confirmed that my ticket would be valid for a year from the date of original departure (not a year from the date of purchase as originally stated in the email I had to approve). Kapil then let me know and immediately sent through a corrected email. Prompt, helpful, polite and friendly service. I'm very grateful. I can now buy my new ticket for a friend's wedding that had to be rescheduled to the end of this year. Thank you Kapil and the Crystal Travel team.

I am very disappointed with crystal travel, main reason I don't trust travel agents. I am trying to reschedule my flight to USA since uk is.now ban due to coronavarius. I was promised By Alex a call.back after he contact American airlines, because according to alex I would need to pay an extra £1000, I told him it has to be price to price. So he promised.I am till.waiting. I also email Freddie. No reply from.him either. I have being on the phone for almost hour with message that do.not represent what their company is about. This travel company should of email all their customers regarding those who might be affected by the coronavirus
I am.going get my refund or reschedule . I might lose money. Once I.sort this out never again.with crystal travel

As the chief consultant of Crystal Travel London. Sheila does an incredibly good job of making good flight deals back home to the Philippines. If I am not mistaken, she is the best travel agent I have experienced so far. She’s quick with flight reviews, very clear whilst spoken and is speaks very direct about the topic she is on about, which I in particular think is what a true professional travel agent should be like. In conclusion to my review all I can say now is that, I could not ask for anyone else to now offer me good flight deals back to the Philippines. For me, Sheila is the travel agent I would now always rely on.

Excellent and prompt service from Christina Jones after enforced schedule change owing to collapse of Flybe. All my travel plans Were rescheduled with even better flying times.

100% excellent

christy did very well with me tonight she offered range of services avaliable through crystal travel and took her time to expline the benift.

Very humble man, and a good listener.

It’s good service

On simple way I give them 5 star

Absolutely despicable, my partner and I booked a "luxury" holiday which had the price tag to match. What we got was nothing but budget hotels.
In Niagara Falls they placed us in a hotel which had blood stains on the curtains, stank of smoke and had someone trying to force there way into our room at 3am. Terrified for our safety and security of our things we left the hotel. Crystal travel will not refund us the money for our hotel so we had to pay twice. Their customer service is laughable and they will accept responsibility for absolutely nothing!

If wanting to book a holiday I would stay well clear of this company, they have no regard for your safety or experience, your hotels won't be anywhere near what they advertise and they leave you feeling robbed. Literally the worst travel company we have ever used!