Never use this company! Because of Crown Relocations our move resulted in enormous stress, lost money, damaged furniture and possessions.
First of all all of our furniture was badly damaged and broken (photos attached). There was minimum protection on very fragile and expensive pieces. No « FRAGILE » or any other sort of indication on the boxes with breakable stuff.
Another thing - instead of sending additional crew members and pack everything (except for beds) in 1 day, they sent 1(!) man the first day and were packing full 3 days knowing the volume in advance.
The proposal of services they sent and we signed indicated that the transit time would be 5-7 days (tbc). Instead we waited for more than a month.
There were hidden costs they don’t talk and write anywhere about. We had to pay additionally nearly £2000 and we’ve been told about this after all our belongings were taken and after we left the country. They said they wouldn’t deliver if we wouldn’t paid.
Review by Milce2 months ago
I am very disappointed with this company. Their website promises professional and personal attention and they stress the importance of keeping you informed through the move process. I am trying to move my goods from Milan to the Bahamas and Crown collected the goods over 6 weeks ago and chased me for final payment but then have given me no further updates since. They do not respond to my calls and messages or to emails. I think the goods are still in Milan but have no clue what state they are in. There are a lot of very important memories in that shipment (kids paintings, wedding photographs, treasured musical instruments) and it is extremely stressful not knowing what is happening and when the goods can be expected.
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