Never buy crocs using online! Their discount offer is just a trap for you. They will not ship all of your items ordered but tell you out of order few items. They will never refund you the item not shipped. They will recover their discounted price from your not refunded money. This is their crooked business strategy. But how long will it last? how many will be victimized from this trap? Still want to buy online ???
Review by Risal Shender1 year ago
Ive bought Croc products online and had to make a return due size issues. My refund of over $200 has not been issued to me. Paypay say Croc have canceled the refund and Croc say we have issued the refund. While I say I have no funds in my account and a clear paypal account message saying the refund has bee cancelled. The communication exchange between Croc Customer Service and I, emails going back forth, has been and still is extremely poor asking for details I have already previous provided in emails. It has now been over 7 weeks and I am still waiting for my refund! I will never buy from Croc again.
Review by Viksta1 year ago
In December 2017 I purchased a few pairs of Crocs shoes for my children online through the official Crocs Australia site crocsaustralia.com.au. When received in January 2018 two pairs were not what I purchased, they sent the wrong size, so I returned them straight away, at my own expense, and requested either the right size replacements or a refund of just under A$100 and awaited their response. In February 2018 they sent me an email confirmation of receipt of my returned shoes and refund approval, which they said may take up to 30 days to see in my bank account (not sure why this is but in any case...). So I essentially waited that period out. Just shy of a week I emailed them to let them know I still hadn't received the refund and they replied reassuring me that it's been done and I have to wait out the full 30 day period. It's now been around 45 days and I still haven't received my refund. On contacting them again to let them know this, they essentially gave me the run around saying they will process the refund soon 'when available', even though I received confirmation from them back in February with a follow up email of the same month saying that the refund had already been processed. This leads me to suspect that I've been lied to as a customer and just strung along. They have their goods back and I don't have my money back. The email I received from their alleged supervisor just this week is also in very bad broken English so it concerns me further that the official Crocs Australia site is not a bona fide Australian company which it portrays online with a Victoria based office etc and hence my official complaint now being handled by the Australian Department of Commerce Consumer Protection for a review of their Australian business operations and consumer practices. I have purchased Crocs for years for my kids and started buying online with no problems until now unfortunately. The shoes themselves are good, just how they handle returns and refunds from my experience which will now stop me from ordering them anymore :/
Review by Ellebasi1 year ago
I have nothing but high praise for Crocs Australia. I purchased 2 pairs of sandals recently because I already have a pair of the same style and love them but accidentally ordered one wrong style. The service I received was amazing. The first pair arrived in 2 days from Melbourne to Hobart, then I contacted them and arranged to return one pair and ordered the correct style which arrived today, after only being ordered online yesterday. Amazing service and delivery and I would recommend the company for their excellent products, their wonderful customer service and the speed of their delivery. Thank you thank you thank you.
Carol, Kingston Tasmania
Review by Iroda Derrow2 years ago
Good discounts and great products. Quick delivery.
Review by CTi2 years ago
My dad slipped using his crocs, he said maybe because of wear and tear. But for the price we pay for it, should be sturdy enough to last a year. Not happy for the safety of my aged dad.
Review by Ramlingeswara2 years ago
Shipping could be improved
Review by Ovanes Stokman2 years ago
I have just purchased 2 pairs of the Women's Duet Busy Day 2.0 Satya A-line shoes. They are amazing. So comfortable from the minute I tried them on.. Fantastic value as I got free delivery (which was very fast) and $30 off when $60 or over was spent. Shoes were on special to start with so I really got 2 pairs for the price of 1. I call that winning. Thanks Crocs Australia for the great service. Have bought online from you before and would definitely again..
Review by Leary Adr2 years ago
Love your products but come on 1 pair of kid shoe $19.99 online but 2 pairs of shoes ( same shoe ) is $80 !!
You have must hiried a comedian instead of marketing manager 😂
Review by Ariph2 years ago
My family and I wear crocs and unfortunately online purchase went sour. No care instructions were included. Crocs were out of direct sunlight but shrunk and altered due to excessive heat temperature. Sent items back for testing and head office claimed they weren't delivered providing tracking details and courier company showed proof. Left out of pocket!
Review by Scinex Zagaevschi2 years ago
mmmmm i love crocs. they aer comfy and vey attractive a total guy magnet. i love it when guys wear crocs so hotttt omg. i love the fluffy ones and i love wearing them with socks. i love it when they are wet and make a squeaking sound. croc croc squeak squeak!!!!
Review by Meath Hoanta2 years ago
I bought 3 pairs of crocs (duet max). One pair tore up the side when I slipped on a hill. I emailed crocs, and they were happy to send me another pair for free! Thanks to Stefan @crocs customer service.
Review by BookingLab2 years ago
Love Crocs. Miss being able to go in store but online service is excellent and products arrive promptly.
Review by TriggerHapp Pogorelsky2 years ago
The four pairs we have bought have all proved to be very comfortable and all three deliveries were extremely prompt.
Review by Chhanseda2 years ago
I have been wearing crocs for about 5 years now and find this company so easy to deal with. For example, one Friday morning I ordered 2 pairs of crocs and they were delivered to me the following Monday morning and no I do not live in the metropolitan area. Croc sandals are amazingly comfortably for someone with feet problems
Review by Stevensegal Derrow2 years ago
I think my wife and I must have about forty pairs between us. So light and comfortable. We wear them everywhere. Also excellent service and fast delivery. Half sizes would be good.
Review by ShowBenzzzzie3 years ago
All the family - of 4 - love crocs. We have been wearing them for about 10 years. Love all the new styles, although ordering online, sizes can be a bit of a problem. Different styles have different fitting and size variations. Not sure how you can fix this issue. No problem with returning except for the return cost. Wish all the stores stocked crocs! Great shoes!
Review by Auraneittia Derrow3 years ago
Love the classics and my wife is a fan of the captoe flats. Ordering is easy/delivery fast.....But. ordered my usual size 12 in sneaker type shoes and Breck boots only to find them a little tight (my son loved them and now gets his crocs online) so for other styles its a one size up try on with possible return.
Review by Igv Parmly3 years ago
I've found the delivery and returns to work well, however for fitted shoes they really need to do half sizes. There is so much stock that I want to wear but don't fit.
Review by Joseph Tung3 years ago
I love their thongs, they are great for the beach , they last a long time and noting on them to rot with the water and sand, only fault I had was once I ordered a different style to what I normally do and they are a smaller make than the others so they didnt fit , I gave them to my daughter, so watch sizes, They are not all the same.
Review by Wensleydaleite3 years ago
Good product durable and comfortable.
Review by Sarfraznawaz Christfort3 years ago
I absolutely love Crocs and find that their sandals are the most comfortable thing to wear in summer. I recently travelled around Japan and Vietnam and lived in a pair of Huarache sandals the entire time, not a blister in sight which is impressive when going from the dead of winter to the height of summer. Their customer service is second to none and they always reply back quickly over email. I have had only positive experiences with Crocs and cannot recommend their shoes enough.
Review by Lavleen3 years ago
i own 4 pair of crocs, the first 2 pair are too tight ,although i ordered the right size, but i bought larger sizes & wear them every work day. it was a waste of a lot of money as they sit there.
Review by Rahlen Pippas3 years ago
I slipped and both crocs broke at the time, I contacted crocs customer service Stefan who was very helpful and arranged for them to be replaced. The service we received from Stefan was excellent and nothing was a problem. Thanks Crocs and we would recommend your product to anyone.
Review by Fluent3 years ago
I bought Crocs because I stand all day. They are the most comfortable shoes I have ever owned. I now own 6 pairs. One pair I bought was faulty and Crocs Australia were absolutely wonderful. A new pair sent immediately. I have NO COMPLAINTS at all. I LOVE MY CROCS :)