Best doors ever fitted today by Wayne Fallows and Nathan. Made a really good job on behalf of Crocodile, far better than Anglia which has been a problem from the start. Highly Recommended
Review by Artimissa Ustaoglu2 weeks ago
Had our Crocodile Roller Shutter door fitted on 2/9/2019. Door looks great and works well for now at least but I am concerned about relatively short warranty period (2 years) and also look at the negative comments about their customer service which do not make good reading, in saying that we had a problem of water leakage from one end of the door, called them and they sent Simon out almost immediately who was pleasant, helpful and sorted our issue in no time. Just hope we have no further problems.
Also, as per the other comments on here, sales process is archaic, starting at a ridiculously high price and then tumbling down until you sign, our price approximately halved from the starting price but can’t help thinking we could have paid a lot less if we’d held out longer?
Review by JohnSmith Kong3 weeks ago
We had 3 garage doors fitted. Great meeting with Richard the surveyor who had a few helpful suggestions. Installers Andy and Peter were brilliant. They arrived on time, were friendly and polite, clean and tidy They had to resolve a problem with the control units which involved them staying long into the evening. Doors working perfectly now, very happy with them. Thanks Andy and Peter.
Review by KimberleyDave3 weeks ago
Just had a visit from the the sales guy from crocodile shutters was extremely forceful! For the businesses....started of quote at £3300!! when i told him that was way too expensive ! can you believe knocked of £1500 HALF THE PRICE! But was a catch he wanted the deposit right away gave me the story and pep talk that you are getting the Flexi deal and we are going to be in your postcode in 3 weeks! Truly unprofessional I smelled a rat showed him the door......HOW CAN YOU HAVE CONFIDENCE IN THE PRODUCT WITH THAT ATTITUDE???? I 100% don’t RECOMMENDED!
Review by Bafford Kado1 month ago
I am sorry to hear about Jean Storey's predicament of 13th September 2019 which seems typical of this company.
I am speaking with experience as I am having to take Crocodile to court after their disgusting service and cowboy job erected on my property and still they want to add to a product that has been inspected by a professional surveyor and has stated that it should be pulled down.
Anyone who has problems contact Consumer Direct immediately. If you used a Credit Card then contact the company concerned. You may have to contact your local Small Business Court to get recompense as I have had to do.
Tommy Walsh has now started advertising for them and it remains to be seen if the ASA agrees after the problems this company has caused some people. It is known that only 2% of customers actually complain as it is too much hassle or trouble. What about the other 98% one asks.
Review by Latoyagunn1 month ago
BUYER BEWARE is all I can say. We had a salesman give a quote for a garage roller door which started at £3200 but could do 20% discount and down to £2455. We agreed and unfortunately signed a contract with giving an £800 deposit. We had no intention of cancelling at that point but at least thought we had the 14 day signed in the home cancellation. What he didn't point out to us was in tiny print at no. 10 on the contract was OFF-SITE contract. This means that even though you sign in your home which is usually an on site contract because the door is made to your spec it CANNOT be cancelled once signed. After 9 days before the surveyor came to do exact measurements we cancelled because of family circumstances. I have spent days asking for our £800 back but it is absolutely not possible. I said but you haven't even started making door as you have not got exact measurements. We are pensioners in our 70s and a giant firm like this would not give us £800 back. So that is an awful lot for us to loose. If they had made the door okay but not even started as no measurements. They are a very big company and have taken £800 from pensioners so please anyone out there if you are considering Crocodile be absolutely positive about the order as you will loose your money if you change your mind. They did offer us even cheaper door or to put money on hold for months, but no no refund at all.
Review by Montee Farholt1 month ago
we have just had a new roller garage door fitted by Mark and Paul.
we are very pleased with it and the guys worked very well together with no mess would highly recommend
Review by SimonEdwards Damri1 month ago
Great fast efficient service
Mark and Paul arrived on time and finished a good quality job were friendly helpful and very efficient in their work and the finished product looks really good would recommend this Company
Review by Speakingout Dermatidis1 month ago
Happy with doors after a lot of false promises that if I had known from day 1 I would have gone to a different company.
Advertised and sales rep promised buy now pay 12 months later, but when it came to it wouldn’t honour it, was told could fit existing alarm to new doors but again on day of fitting was told wouldn’t do it, but eventually agreed to, was told on initial visit from sales rep we would receive 2 remotes but initially only gave 1 until I complained.
Wouldn’t use this company again
Review by Desugan1 month ago
only praise for the professional and friendly approach of the two garage door fitters Mark and Paul,who did a fantastic job We can recommend Crocodile to all our friends and contacts
Review by Katrina Day1 month ago
Great Service. Fitters Mark & Paul were very professional and informative. All work carried out to a high standard. Could not have asked for more. Would recommend.
Review by Releaser1 month ago
I give crocodile a 5 star rating as I found the men who came to install my garage door did so in challenging conditions as it was raining on the day they came and my garage interior wasn't as clean and tidy as it should have been but they continued to do what they came to do. I also recognised their craftsmanship as it was a quality my deceased father also would have recognised and it was a pleasure to watch them work as it reminded me very much of the father I will always remember.
Review by UserSher Cvetetic1 month ago
Mark and Paul arrived exactly at the time arranged to fit our electric garage door. From the minute they arrived they never stopped until the job was done, really good teamwork and an excellent job all round. They made sure all the remedial work was finished off to a high standard. The door may be more expensive but you get what you pay for. Highly recommend!
Review by ImALivingMeme1 month ago
Had our garage door fitted today by Paul and Mark. They arrived early and worked continously until job done. Polite and professional, going through the do's and don'ts and answered all our queries. Left the garage clean and tidy. Would recommend them without any qualms.
Review by Fairclough1 month ago
When Crocodile came round to give us a quote for a new garage door recently, we were initially impressed with the sales pitch and the apparent quality of the products on offer, particularly as the reviews we had seen seemed largely to substantiate the quality aspect. At the end we were shown a couple of rough prices for different options, but immediately told that if we went ahead straight away, these could be discounted due to other work being done in the area. In fact, the prices were discounted twice before the salesman left minus any order but with a request from us for a written quotation. The next day we received a call from someone else at Crocodile to the effect that the last price we had been quoted could be reduced still further if we were ready to go ahead - again, this was apparently a discount because fitters or someone was already in our area. We made another request for an e-mail quotation but so far have received nothing, and I would be surprised if we ever hear from them again. Perhaps that is just as well since I cannot imagine doing business with a company that behaves in this way - why can't they just quote the proper price for the job from the outset, and how many people have been ripped off by agreeing to the first price quoted to them?
Review by Isatys1 month ago
Mark and Paul were on time, efficient and courteous and did a really good job. They explained it all to me and left everything tidy. The garage door looks great and works well. I would highly recommend this company.
Review by Keremma Ngah1 month ago
Mark and Paul have recently fitted our roller garage door. They were on time, very pleasant, hard working and left the area immaculate. They gave me a full explanation of what they were doing and how the product operated. Very pleased with finished result.
Review by Xawery1 month ago
The roller shutter garage door is very good quality and the installation was undertaken in a quick, efficient and professional manner by a competent team who paid attention to every detail giving a very neat and tidy installation.
By contrast a neighbour had a garage door supplied and installed by another company. Although similar in appearance and slightly cheaper than the Crocodile Door it has given him nothing but trouble and grief since day one......no doubt an illustration of the saying "You get what you pay for"!!
Review by Sheebaz1 month ago
Liked the product at first but the back up service is terrible, after calls leaving my number and emails going through the issues still no one calls you back. VERY VERY POOR AFTER SALES
Review by Charr1 month ago
Excellent quality of workmanship from Mark and Paul they explained everything and attention to detail was great would highly recommend.
Review by Stellage Hallerson1 month ago
This is the second time I have used Crocodile for my garage doors, I have always received excellent service and the product is excellent. Would highly recommend them.
Review by Mathane1 month ago
Just had a garage door fitted by Andy Peter fantastic job worked very hard down to finest detail they are the best.
Message to the owners sort out your sales technic they are rubbish
We are in 2019 not 1970 you nearly lost a sale
Review by Deedledee2 months ago
Mark and Paul have just installed our new garage door.
Nice hard working guys.
No mess left and fully demonstrated the door.
Credit to Crocodile.
Installation worth every penny.
Review by Maydred2 months ago
Mark and Paul did a fantastic job fitting our new double garage door. They were on time, clean and tidy and explained everything in full.
We managed to negotiate a fantastic price, so don’t be scared to haggle.
Review by Loverne2 months ago
New garage door installed today by Wayne and Nathan having driven from Stoke to Stevenage in heavy rain. Excellent job all round. Many thanks guys!