Awesome Customer Service & Beautiful Quality Shoes
Crime London were extremely helpful when I was searching for several designs of shoes that were in the sale. They found the designs, were very accommodating and I received them within a few days. They are beautiful quality and a great fit and I'm totally thrilled. Thank you Crime London and Simone.
Review by Euthymol3 months ago
Very fast answer
Review by Tawhida3 months ago
Amazing service from Crime London - thank you!!!
Review by Tonyemmo4 months ago
Great shoes, very comfortable and stylish! Love them >3
Review by Myasisdraggin MacCuinneagain4 months ago
I have do my order on sunday evening and on 12.00 of tuesday the shoes are in my home
Review by CocoSurf4 months ago
I ordered shoes on the oficial crimelondon site. The delivery was quick but unfortunatedly the shoes were the wrong size. I send back the parcel to italy what cost 9 Euros, because Crimelondon doesn't offer the Service of free delivery. Unfortunatedly the parcel didn't get to the place in italy. I got to know this via PayPal security, Crimelondon only responded after contacting paypal. The customer service then was really rude and impolite from the beginning and blamed me to be responsible for the loss. In the end I don't have shoes and had to pay the cost of 160€. NEVER EVER again!
Review by Texastone4 months ago
I ordered a pair of trainers from the website and at the same time registered for an online account. I received confirmation via emails that the order had gone through and that my account had been created.
After several days the shoes arrived and when I went to pull the laces tighter to make the trainers fit across my foot I noticed that the laces were dirty where they had been on show and the parts which had not been on show were a slightly different lighter colour. The base of the trainers were also marked and it looked as if they had been out on display somewhere for a while and maybe tried on a lot and so dirt and dust had settled on them.
I logged onto my account but could not see the order so emailed Crime London customer services to ask how to return the item as I was unhappy with the quality and condition of them. I was sent an RMA form and told to return them at my own cost, which turned out to be £13.50 via a Royal Mail tracked service.
I explained to Crime London Customer service that I thought it unacceptable that I had to pay to return an unacceptable item and they said they would check the trainers when received,
After nearly a week I hadn’t heard anything from Crime London, but according to the tracking information the package had been delivered. I contacted them and was told they would check with the warehouse! I then had another email saying my order was now closed and I would be refunded the cost of the trainers but they didn’t think the laces were unacceptable and to quote this is a “normal vintage look on some models”!
I know the difference between vintage look and dirty, and asked them to reconsider. To date I have heard nothing and I’m still waiting for the credit for the trainers to go into my account.
I have bought their trainers before several times from a shop in the UK and have been happy with them. Such a shame that this has completely put me off buying from them again.
Review by Droopy Rodal5 months ago
Fantastic service and loved the trainers.
Review by MvN5 months ago
I had a problem with the product outside the warranty terms. Despite this they replaced the defective part without problems.
Review by Cathh Lepekha5 months ago
This is really a 5 stars Company. Great shoes, perfectly packed up, shipment received 48h after placing the order, excellent Customer Service (thanks Simone!).
Review by Bafford6 months ago
Customer Service super efficiente e rapido nel supporto al cliente!
Review by Jjfehc6 months ago
The product is really high quality. The shoes are great and look exactly like the picture. The shipping was very fast. The package arrived only for 2 days. I'm really satisfied with the shopping experience and it exceeded my expectations. I will definitely order again!
Review by Masetjhaba7 months ago
The customer service is just perfect. Thank you very much for helping me so quickly. I recommend this company to everybody.
Review by Xbox9 months ago
Very fast delivery to UK. Good price and excellent quality retro trainer.
Review by Ramroop10 months ago
I had made a mistake to enter the address, I asked to correct it, they did it immediately and I received the package immediately
Review by Orsika10 months ago
Amazing Customer Service !!!
Special Thanks to Simone!!!!
Review by Wakelam Kaleja1 year ago
I ordered a couple of trainers shoes after reading the positive reviews The items were in the sale so I was taking a chance as they’re non returnable.I have to say they are FANTASTIC and surpass expectations and descriptions on web site What a great company I would highly recommend them
Review by Safronia1 year ago
Great customer service in every way. Thank you.
Review by Tyffany1 year ago
Wrong item received. Took 10 days to arrive.
Difficult returns process and telephone no for customer services doesn’t work.
I strongly recommend the Crime London brand, as they produce beautiful, original and very comfortable shoes.
Moreover, the company has a very helpful Customer Service, that gives answers so quickly.
Review by Luvan1 year ago
the best customer service i knew! i wrote an email to finding the tracking number and in a few minutes they replied with thenumber, moreover i had a problem and they refund me immediately 10% discount. Shop again with them :) TOP
Review by Yanti1 year ago
I have bought 4 different kinds pairs of shoes, from the Crime London official site and retail sales since 2016. All are fantastic in design, top quality, and most important, comfortable to wear!!
Also their customer service is excellent!!!
I am a loyal customer as they are of top quality!!!
Review by Sharmem Derrow1 year ago
Excellent quality, timely service, good prices
Review by AlDominguez1 year ago
Excellent customer service, fast to respond to all my enquiries