I wish I had researched this website before purchasing. As everyone else has stated they are a scam. I ordered weeks ago and still haven’t received my product. The tracking number did not work. Please do not purchase!
Review by MummyMandy1 month ago
Hi I am still waiting for my order placed over 2 weeks ago I've emailed several times and no reply.....???
Review by Mommabearing3 months ago
Great service, genuine product.
Review by RyRyMN Caricatures3 months ago
I am still waiting for my order despite paying for quick delivery is nearly 2 weeks. Iv emailed twice and had not reply.
Doubting if they are legit???
Where’s my product? Or my money!
Review by Feyisike4 months ago
Do not use this company they steal your money and DO NOT deliver
Review by Janly4 months ago
this product is supposed to get rid of stains up to 14 years from in bedded enamel stains. I have cut and used over the Lower 4 teeth with tobacco stains every day since I got them. no difference at all. so false advertising. not happy. not that Crest will be bothered they got my money.
Review by Rhachel5 months ago
Haven’t sent product after waiting days to dispatch. Won’t cancel order or refund until I return product which obviously I can’t, as they haven’t sent. Think it might be based in UK as money was sent to someone in UK on my statement. Really wish I had read here before ordering. My bank will get my money back but it’s a lot of time and hassle. Disappointing as they were actually getting back to customers on here at one point but their site will be shut down if they carry on like this.
Review by Cryinggame6 months ago
DO NOT USE YOU WILL ONLY LOOSE YOUR MONEY. I've made 9 attempts to contact this company regarding an order I placed for whitening strips at the start of June. Its now 5th July and I've not received the order nor a reply to my emails and messages.
Review by MKiser6 months ago
Ordered almost six weeks ago. Received sms with tracking info, the link has no information. Complete scam. Tried numerous times to contact them but to no avail. My advice - do not even consider this company.
Review by Tuwina9 months ago
Order arrived in 6 days. I'd expect faster delivery but they aren't based in the UK anymore and now they operate from Hong Kong since my payment went to a Hong Kong bank and the product came from there too. Still a good service despite this.
Review by Avishai1 year ago
I paid £45 for Crest whitening strips , and they have not been delivered. When I contacted the support email provided it came back as undeliverable. I have since gone back to the website but it is "offline"
Review by Tiego1 year ago
Also known as crestwhitestripsonline.co.uk, part of HB retail group, - COMPLETE SCAM.
HB retail group does seem to exist in Hastings, UK, there is even a number (01424 433322), but at first no one picks up and then your call gets disconnected.
Placed my order almost 2 weeks ago, they were prompt to take off the payment but after that all communication stopped, no notification of delivery and no responses to my complaints.
On their website, they give you options to contact them via instant chat and telephone, however, no links are provided. Was placing my order in a hurry so didn't notice all these details. Now lost £50 and feel stupid taht I fell for it.
Review by Sooraya1 year ago
It's a scam stay clear. Go to your bank and do a charge back for the money
Review by Washingtonion Detora1 year ago
This is a scam.
The customer query form on the website doesn't work. The telephone number goes to a voicemail, no-one picks up. The customer support email goes to an automated response which is a broken website. Payment taken quickly but no email to confirm dispatch. This is not a uk company, payment appears to be directed to HONG KONG or China.
This scam company appears to be trading as 'teethwhiteningshop.co.uk' or 'crestwhitestrips.co.uk. They use the same customer suport number.
Call us: (+44) 0203 859 7333
Email: Support at TeethWhiteningShop.co.uk
We would like to acknowledge that we have received your request and a ticket has been created.
A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).
To view the status of the ticket or add comments, please visit
-broken link- at hbretail.freshdesk.com /helpdesk /tickets /7256
Thank you for your patience.
HB retail Support Team
(link doesn't work)
Review by Ttwitchell1 year ago
If I could give this company no stars for customer service I would. I was recommended to these through a friend but my experience could not have been any more different to hers.
Order placed on 27th December and still haven't received it. I was originally told it was delayed as I had provided an incomplete address on the order (even though they had enough of the address to deliver the product). I provided this once by phone, once by email and was assured they would ship within 2 days. Over the past few months I chased on at least a weekly basis using every contact method they had, most of the time being ignored completely or told that they couldn't give me any information about my order. Finally I was told I had to wait until mid feb (28 working days) before they could declare my order lost. A few days before this date I received another email confirmation telling me another item had been dispatched but the content included no details about how to track the order and guess what...no still no delivery. I contacted the company again a week after the 28 working days this time asking about the complaints process, ignored the first time but when I emailed the second time I was given 'info at crestwhitestrips.co.uk' as the 'management complaint email' and told that they would issue a refund. I don't usually bother complaining about poor service but this was so bad I took the time to write a complaint only to receive a short response stating that the only thing they could offer me was a refund. The email response had no signature and was suspiciously signed 'Jack - Management'! I decided to place an order with UK Teeth Whitening and received my order within 1 week. Safe to say I will never use crestwhitestrips.co.uk EVER again!
Review by Pattar1 year ago
Certain that the 3D whitestrips are either fake or have expired because they don’t work
Worth paying a little bit more and ordering from trustworthy websites like amazon
Review by Loubaba1 year ago
Ordered on 5th march it is now march 19th and order is dtill 'processing' no tracking number has been sent. Tried contacting over 20 times. Fraudulent company!!!
Review by Mcadam1 year ago
I have yet to receive the items I purchased. This website appears to be a scam.
Review by Plentyless1 year ago
I made an order on december 14 to deliver uk i have still not received, now the website is not working at all! Therefore i cannot check order details,
Review by Shuggy1 year ago
I was sent fake 3D crest strips, I know this because I had the legit box to compare it with. The strips don't even work. I have asked for a refund 5 times but have not heard anything back!
Review by Parvaiz Derrow2 years ago
I've used white strips for years and it's one of the few products where the formula has actually improved. Only down side is they are pricey and takes multiple treatments to get advertised results.
Review by Rimanto2 years ago
The white strips I ordered and used once were poorly made and just looked counterfeit they had massive slits and where different sizes in separate packs. I contacted pay pal to get a return and emailed the seller before hand no reply until I got paypal involved for a return and all money back.
on Caliwhite and ukcrest whitestrips same thing.
I ordered a sealed box of 3D professional white strips.
Review by Lusero2 years ago
They are scammers took my payment and never sent goods lied and lied now they have my card details!
Review by MartyG2 years ago
Hi, I ordered a Philips tooth gel and NEVER received anything. I checked their website after a month, the status of my ordered was "delivered", when I never got any package. I tried to contact them, e-mail them: no feedback - no answer. That was a £57 ordered I got absolutely nothing. Unbelievable!
Review by Peveto2 years ago
I placed an order in the middle of June and paid an extra 15 dollars to get the items faster, "priority shipment" (5-8 days). I got a confirmation email and nothing happened and I've tried to contact them numerous times both via email and via phone and they seem to have left the surface of the earth. They have stolen 84 dollars from me. Don't do the same mistake as I did.