Opted for a free 30 day trial to access my accounts. Once I had finished with that, I cancelled the future subscriptions.
How I have just noticed my online banking that Experian have been taking £14.99 out for several months, though I do not use or require their services.
Their website is diabolical and cannot easily complain or speak to a human, completely incompetent and are cooperate theives.
Review by Bellanna3 months ago
Designed by numpties for unsuspecting consumers!!!
Experian CreditExpert is what you get if you were to get a ten year old to design a personal finance reporting/alert system. The login is awful, in that you have to to enter the code sent to your mobile twice. Then when you look at the alert messages, they are incomplete and it invites you to look at the detail in the report itself but when you do, it doesn't show you - its most gaddam awful system designed by a human being. You have to be a brain-dead numpty to fail so badly!! Complaining is useless, as all they do is waste your time repeating the same rubbish that it is all working beautifully.
Review by Zhackz Ravaioli4 months ago
Website down for 2 days now and cant access my credit report. because of this I have missed the boat on a mortgage application I could have challenged with a low interest provider! No help on the phone just that they are experiencing technical difficulties. No response to messages. Dreadful system and service. Wish so much the lender could use another credit score company! Livid
Review by Whooop5 months ago
So many of the same reviews, this is an FCA regulated company how can they have such bad reviews they're even worse than most banks which is incredible.
I too have tried to cancel, I've challenged advice they gave me to take out a credit card that's actually reduced my score rather than increasing it and now cant cancel it without damaging my score further. Experian take no responsibility and have deleted the evidence.
Question how can this company which lost millions of peoples data in a hack that operates in such a position of trust and abuses people so clearly is able to operate with such impunity, samecapplies to the other credit ret agencies are no better
Review by Cleanstream5 months ago
So i had a check that came up completely wrong. Must have wires crossed with names. Almost lost me a job. Awful. 0 stars if i could. Not sure what they do with your information if they get it wrong. Whats the point.
Review by Rahmik Prioleau5 months ago
App is awful, doesn't work. Resetting just send you round in circles.
Poor service. The free trial you get is a joke and doesn't actually work, so you get fleeced of the £14.99.
Review by Saralie Newest5 months ago
What a waste of time. Spent 5 minutes listening to automative voice then placed on hold for 10 minutes. What does this company actually do except waste your time !!
Review by Bafford Egarton5 months ago
Absolutely unreal it has taken me 9 months to cancel my account , I have three emails confirmation confirming it’s been done starting from August saying its been cancelled but they have still taken the money out my account and sent me over drawn ! Please don’t bother with this company claims it’s their to help you improve your credit rating but put you in a worse position. Would have given NO stars if it was a option.
Review by Willeen5 months ago
Sell data with a guarantee policy that is ultimately worthless as they don't pay out on it. Take months to process any data guarantee claim and fail to advise correctly from the offset. Basically they want to sell the data but not guarantee it.
Been a 10 year business customer of theirs but the value of their data is nothing if it isn't accurate and guaranteed. HPI a far better provider, why use both if only one is actually prepared to guarantee?!
Have hencewith closed account with Experian with immediate effect.
Review by Nastasja Hedhili5 months ago
This is genuinely the worst service I've ever attempted to use. The people at the end of the phone are nice enough but, if you value your sanity, stay well away from Experian ID service. Beyond awful.
Review by Pittington6 months ago
Financial Reports full of inaccurate information.
Credit Club Report a part of service is a scam.
Need Help unable to open sections so unable to report inaccuracies
My report says low disposable income.
In reality my disposal income is more than £1000 a month no mortgage and all debt payments made and credit cards paid off in full each month but my report states I've very low disposable income!!!!
These reports and paying for these reports is nothing but full of flaws and a lottery. No wonder so many have problems with access to finance with these irresponsible companies x their computer logarithmic programs which are not fit for purpose. Even if you can request a correction the system creates a black mark temporary on your status so that automated credit sources are denied with manual referral set as a default against you during correction assessments. Be very very aware of the dangers these inaccuracies can cause you.
Review by Antwane6 months ago
Low level service, extremely difficult to get in touch with them, and they provide fake credit score.
Review by ItZTitaNZIZ6 months ago
Can't log on tried helpline number it just sends you round a loop and can't talk to anybody eventually got through by pressing number that said I had been a victim of fraud and then told a few people are having problems logging in today but when I checked online this fault has been going on for days
Review by Jicao Ciampetti7 months ago
Beware people, all of the major banks use this useless shower. Avoid. I am now changing banks, as this lot have made my life hell. PS my rating with three other companies is excellent. Also why cant we give a zero ?????.
Review by Loewenhardt7 months ago
Absolutely terrible! Looked on my credit score today and I’m apparently 1 out of 900 LOL! Definitely not otherwise I’d be having some serious issues, all a load of crap! Emailed them telling them that have got my credit score wrong and I get a silly email back saying that they won’t be able too reply within 3-5 days! Then tried calling and the customer service was shocking, was greeted by a miserable sounding man and he gave me no help what so ever and told me if my score is that then it is! I don’t think so mate. Do not use
Review by Renicia7 months ago
My husband put his name down as a guarantor for my daughter to rent a house.
After one week all was looking good, he passed all Checks apart from one.
They do not class living in one place for 13 years a permanent address, and trying to sort this out has been a nightmare
My daughter is now, because off Experian, on the brink off losing her house to rent, just wondering how long do you have to be at an address for, before Experia n Noah classes that address as permanent, the estate agents that use this credit agency are reeds rains, so beware all potential residents who are looking to rent from this agency.
Review by Sameeullah7 months ago
Complete waste of money, may as well use the free service as their reports are way out of date and customer service abysmal. I reported my accounts were way out of date (some 8 weeks behind) after making full payment on all of my credit cards, no update of accounts or response from their customer service.
Review by Crofi8 months ago
Awful company. They advertise a free credit score but you can't get it unless you pay the fee. You can't contact them on the phone number unless you have an account with them and pay the fee. You end up in telephone loop hell. They don't respond to messages. Don't use them ! If I could give them a minus star I would
Review by Yetakaldar Sheirich8 months ago
Experian is the worst of the worst, they are stealing money off people without them realising even when you cancel your membership/subscription they carry out taking money out of your account. I have tried to cancel the direct debit on my bank account but my bank is telling me there is no direct debit setup and it was cancelled. This still does not stop Experian, they are still managing to take a payment without any authority from myself.
I have created a customer care case and I am still getting nowhere with recieving all my money back since I have cancelled my membership this has been happening for such a long period of time, yet there is no urgency shown from Experian to contact me with a resolution but they would rather not contact me at all and keep me waiting for a response.
Experian is a company that is meant to help consumers get there credit in check and advise on how to boost it and maintain a good credit score, after this experience I believe they can now never be trusted with anything.
Review by Khaibullina Braick9 months ago
i will give it 0 star if i can! Worst credit report company out in market and a fraud one too!
Review by Bishenden10 months ago
So frustrating to deal with - systems are really poor, and emails remain unanswered. I keep giving them the benefit of the doubt (I’ve been a member for 10 years), but I’ve had enough. Try Equifax, they seem to be much better (I’ve had both in parallel for most of his year).
As an example:
Lost bank card, received replacement
Credit Expert email me to say payment not received
Credit Expert won’t let me login to change payment method or cancel my membership
Email Credit Expert - no response
Email Credit Expert to cancel - no response
Try changing password to allow access - can’t get in
Call Credit Expert - closed - please call when you’re working
Get the idea?
Review by Jagjeet Choithani10 months ago
Without doubt the worst service and software I have ever used.
Despite entering the correct log in details required to access my credit status over a dozen times and in a number of different ways, with multiple ID forms, as suggested by Experian's representative, access to my data was denied.
After a 45 mins and 45 seconds inane call coupled with a very frustrating period on their hopeless web platform, Experian succeeded in suspending my account twice, failed to offer any helpful advice or initiative in order to address their system failings. Further more they sent a new password to an old company address giving unknown persons access to my person financial details, which I expressly told them not to do.
DO NOT USE THIS COMPANY IF YOU VALUE YOUR DATA!
Review by Rosieana Ghayyath10 months ago
Terrible customer service and system
It took 2 weeks to respond to my initial issue and their response was to ask for security information (over email). It has since been over a week since my response. Absolutely useless.
My original issue should've been able to be fixed by myself anyway, but their system is so poor that I have to go through their customer service.
If it weren't a free membership, I'd be asking for a refund.
Review by Minne1 year ago
Worse company i have ever come across, For last three year i have paid for the subscription. In return it FAILED to send any alters when i got CCJ and my credit rating was down . Luckly , i have checked my credit report and managed to remove CCJ.
Complaint team is so unprofessional that they were not bothered to admit their mistake and apologise.
I request all not to use there services.
Clear score is much better as it provides you timely alters and on top of that its complete free.
Experian Uk is waste of time and money . Stay away from it ,
Review by Kaitara Joycce1 year ago
I would give zero stars, if this was an option. Truly horrific service for a paying customer!
I have been a victim of numerous mistaken traces and linked to incorrect addresses multiple times. Despite the debt agency confirming it was a mistaken trace, Experian still refuse to update the file.
The pain and distress of getting this resolved has been ridiculous. This issue is still ongoing and has been for over a year.
I am now seeking legal action.
Their complaints team are a complete shambles. They do not get back to you and offer zero support.
Have received far better service from Equifax & Call Credit.