I was contacted today by a customer service officer after partially completing an online query. I told the lady i was a nightshift worker and was trying to sleep. She just kep talking. I terminated the call. I was rung again a few hours later by a different person. Same thing. If you want people to use your company first rule in customer service is Listen!
Review by Learen10 months ago
I had a terrible experience with Lendi. They underquoted the fees. I am currently $2k+ out of pocket. When I asked questions about the fees they were condescending and told me I was ‘over thinking things’.
They promised that the fees would be refunded within 10 days of settlement which was a month ago.
I raised a complaint a month ago, still not resolved. I would highly recommend steering clear of this company.
Review by MarineV10 months ago
I’m not sure how you readers feel about this, but here is a comment I got from one of Lendi’s home loan specialist just because I couldn’t reply or call the person back: “Honestly I dont have that much of time to chase you and call you.” To me, this is a bad customer service. I hope Lendi can do a better job in training their staff.
Review by Jasperrrrrr1 year ago
Same company as Clickloans. Took them months to organise a refinance. Requested the same documents over and over again. Poor communication, didn't keep me informed of anything. Settlement was due to take place on the 16th January, but they didn't manage to obtain the correct payout figure, and made me deposit money into a solicitors account. They then cancelled settlement anyway. Rescheduled settlement for the 19th, but then cancelled it, without consultation or explanation. Rescheduled for the 24th January, but this would have cost me hundreds of dollars more in interest fees from outgoing lender, so I left them a negative review. They then cancelled settlement and withdrew their services. Clearly showing the mentality of these people, unable to handle any criticism even though they fully deserve it. Incompetent, unprofessional, and untrustworthy. Would avoid at all costs.
Review by Saibu2 years ago
DO NOT RING THEM!!! I have had 17 calls and voicemail messages in 3 days and have rung them 6 times to ask to be removed from their calling list!!! with no success I don't normally leave bad reviews but ENOUGH IS ENOUGH
PS I didn't want to give any stars for my rating but it wouldn't let me post a review unless I gave a minimum of 2 stars
Review by Elictrician2 years ago
Absolutely horrible experience . After weeks of paper work , and a load of emails back and forward they come with the best option for Chilli loans or something like that , a private lender !!!. After we ask a few questions on how the lender was selected they "found" a good deal with ING , and told us that their special relationship with ING ensured that they would get us the best deal . ING went around them and told Us they could get us a better deal, they don't work that much with lendi... Weeks pass by, so we went to a mortgage broker , he had the mortgage re-structured and re-financed in 5 days flat.... Lendi more like Scami.
Review by Hung Nguyen2 years ago
My husband and I applied for a refinance with Lendi after trying to get in contact with our bank manager at NAB for a while without any response. We had initially been advised by NAB that if we go directly through them rather than with a broker, service would be a whole lot faster, rates would be cheaper and there would be overall better communication.
We had started applying for a refinance in end November 2016 and had a lot of difficulties trying to get a response from NAB to see what information they required from us to get the ball rolling. Finally they started getting back to us and our queries mid Jan 2017 but then when we were trying to enquire whether we had provided the correct information they needed to get started the communication stopped and we were passed around from person to person for weeks.
We finally decided to go through Lendi as we had been having such a hard time going directly through the bank and they made the application seem so breezy and fast and we even got a better rate! We had responses straight away, any questions we had regarding the rates we had such prompt responses, and overall service was impeccable!
Next home loan, we will have no questions regarding who to go through and will definitely be using Lendi again and recommending them.
Thank you Harrison and Aimee for all your help as you have both made the process of our refinance such a breeze.
Review by Aziim2 years ago
We contacted ACF approximately 3 months ago to help with our mortgages. To date the issue is still not resolved and we have decided to give them the flick. They managed to take an already stressful situation and make it EXTREMELY stressful!! ACF are appalling at customer service, for example, not returning phone calls, not answering emails and continually asking for the same information which we had provided on more than one occasion. ACF do not take any responsibility for their lack of customer care and love to blame anyone or anything else but themselves. BEWARE - stay away from them!
Review by Quamblus2 years ago
I have enjoyed working with Chris Coombes and the ACF team. Before I met ACF I had been trying to refinance with my bank for over 6 month. Oh my goodness the bank made me think it was a challenging process that wasn't worth their time. And then I thankfully found ACF.
Since I started working with ACF everything has been a breeze. Their online software is easy access, understand and to use, and Chris has been outstanding in his speed of service, knowledge, willingness to help and dedication.
I highly recommend contacting ACF for your finance needs. Their efficiency is backed by knowledge, strong customer service focus and a drive to do the best for their clients.
Review by Douwe2 years ago
I had been working diligently all year to get my credit rating in good shape. I knew that my home mortgage was coming to the end of a fixed financial term and I needed to refinance my mortgage with the best deal available with a business that I could trust.
I phoned Australian Credit and Finance to arrange to speak with a Broker.
I was lucky enough to be working with a Broker called Liam.
The great thing about working with Liam is that not only has he got a fantastic product knowledge which allowed me to save close to $1000 per month on my mortgage but he is also an excellent communicator. He is polite, efficient, professional, friendly, helpful, reliable, focused and hard working.
Id have to say the best part about working with Liam is how promptly he gets back to me if I call or leave an email. That's what I call
" Exceedingly Excellent Customer Service ". I appreciate all the help that I have been given by Australian Credit and Finance and I would be happy to recommend this business to all my family and friends.
Review by Bafford2 years ago
I search through website and found Australian Credit Finance as one of the top rating for home loans and refinancing. I gave it a try by putting my details and James Blanche contacted me the same day regarding my enquiry.
I did a home refinance with the help from James Blanche of ACF and received an exception customer service. From the initial contact to gathering required documents, then property valuation, approval and finally settlement - these all happens smoothly with the help of James coordinating everything in the background.
I could not stress more how happy I am with the service and results. The whole process is beyond my expectations. I definitely recommend ACF to anyone, specifically with James Blanche as the consultant.
Review by Teunisje Redjoul3 years ago
From the moment Ben answered my initial online enquiry he has been an absolute gem and made the entire refinancing process as seamless as he could. He would answer every call and was always quick to answer any of my questions that came up. If all the loans people were like Ben the thought of refinancing would not be so daunting. I can't thank him enough for taking all my phone calls and being the middle man for me in some cases. I will be recommending the him to everyone I know. Give the man a raise cuz he is worth every penny!!
Review by AetheusZX3 years ago
Nothing but excellent service and patience . Nothing was too difficult to answer.
Review by Audreana3 years ago
James looked after us from start to finish and managed to secure a great refinance deal. He worked tirelessly to accommodate our very specific needs and kept us informed through the whole process. He was recommended to us and I would not hesitate to recommend him and ACF to friends and family. 10/10
Review by Fasse Dominicy3 years ago
sound advice and good service better than my bank manager
Review by Planggana Hallouma3 years ago
Although there were initially a few unforseen hurdles and obstacles along the way, my wife and I were very well looked after, and ACF linked us up to some fantastic rates and options with a Major Lender, that generally were not available on the table had we walked into a bank from off the street. A job well done, and now saving us hundreds of dollars each month.
Review by Schull Midi3 years ago
I would be happy to recommend Australian Credit and Finance to anyone, but more specifically Mahzabin Anindita. Mahz really went above and beyond to help me secure my Construction Loan. Originally I tried getting the loan by myself and was unsuccessful. Mahz made the process as simple as possible and got me the best option by comparing a range of banks. She even travelled 6 hours (on a Saturday) just to meet and discuss my options in person. Mahz was always available at the drop of a hat and was extremely efficient in getting my application processed. I am extremely happy I chose Australian Credit and Finance to secure my home loan.
Review by ChristineAlger3 years ago
The team at Australian Credit and Finance were fantastic in refinancing our mortgage and getting us a great rate with a major lender.
Review by Frank Guziejka3 years ago
I would like to recommend AC&F for their friendly service, and for keeping me up to date with the progress of my loan application through to its acceptance.
Review by Deanyce Mixing3 years ago
We had our mortgages reviewed by James Blanche.
Service was impeccable, savings are wonderful,
James will do a very thorough job and his helpful manner is a delight to deal, what a breath of fresh air Thankyou James again.
Review by Sterjo3 years ago
James B was our consultant. He's a super hard worker! Given our unique situation and the speed in which we needed to get into gear for an auction, James working over the Easter long weekend to liaise with the required people to ensure that we had all our ducks lined up. With being unsuccessful with the auction James continued his support until we were ready to purchase our perfect home. Little repeat in supplying documents but its was good to know that he was doing a thorough job and what it takes to ensure we got what we needed as fast as possible. Thanks so much James
Review by Docky3 years ago
Sarah from Australian Credit and Finance was extremely helpful in refinancing our home and residential property investment loans to a much lower interest rate. The car loan was also consolidated at the same low rate. The application, documentation and settlement all went smoothly and surprisingly quickly. I have no hesitation in recommending this company.
Review by Narsimha Soffietto3 years ago
Like many we thought banking with the same bank for multiple years meant we would get the best service and products available. When I received the initial cold call I must have been having an off day as I accepted the call where as normally I reject them or fob off the caller. On this occasion I went through the call process which introduced me to Dorian Loupis, specialist lending consultant with Australian Credit and Finance. with in a week Dorian was able to offer a package which not only saved money but also freed up our assets. with in 3 weeks papers were signed and we were refinanced with out the running around and with follow up service to ensure things were all still on track. I have recommended the service to friends and I will definitely be speaking to Dorian when finances need review or we look at purchasing again.
Honestly my wife and I are truly 100% satisfied clients
Review by Bradminster3 years ago
Thank you for your helpful, prompt and professional guidance in organising all my 3 house loans, very much appreciated. Without your help & support, I would not be able to achieve what you have done for me, so thank you James.
I will recommend your services to all my colleagues, family and friends! You are the best!
Review by Kohila3 years ago
Refinancing my home to consolidate debt was a breeze for this company. Very professional. Made sure we had all the right details before going to the lenders. Loan was approved straight away. Couldn't recommend them highly enough.