I bought from Creative Cables in London and found them really helpful, both on their chat, email and telephone calls. I needed their help with what parts to buy to make up what I needed, they took me through the parts step by step, explained everything and they assembled for a really minimal charge. There are tons of great products and ideas on their site. I would buy from them again and would recommend them highly.
Review by Sefi6 months ago
I ordered a lamp plus cables from creative cables Austria. Colour did not correspond to the picture. Decided to return it. First I was told I cannot return part of the order. Then the person I was talking to was unsure whether I had to pay return costs or not. But then she promised to return the money. Received the money for the lamp, but never got €10 for sending it back though I contacted them several times.
Got a part of the money returned after publishing this rating.
The products do have a good quality.
Review by Sushree Voronetska10 months ago
Very bad service.
I ordered a lamp at creative cables germany in august this year.
We didn´t get our product even if we paid it immediately.
Now I´m trying to get my money back since october this year, but I´m not reaching anyone.
Review by Cencic Taengprakob1 year ago
I have used Creative Cables a couple of times. The goods aren't bad - an acceptable quality/cost balance, but every time I have contacted the customer service, that's pretty much close to nonexistent. Every time I have to call an average of 8 times across a day or two for finally someone to pick up the phone, and this last order I've placed with them, when someone eventually answered, the support was absolutely disgraceful. The only thing I needed was for my cable to come cut as ordered, instead of sending all my order as a a single cable, but the person on the other side of the phone was able to give nothing but rude answers. After some complaining and bad reviewing of the company, I managed to contact the CEO directly, who support was (as supposed) way more professional and understanding of the situation. In the end, I managed to send the cables back and get them cut and delivered to me on a quick courier, and received a further discount for all the trouble, which was a good plus. Just a shame that what should be a simple customer service situation solved in the moment had to reach the CEO. Like said before, their products are of a good quality/value, I believe that if the customer service (at least in the UK) is fairly improved they can become a very good supplier.
Review by MaryElias Mikol1 year ago
Very good products, quick delivery and a pleasure to deal with!
Review by Vernice Bek1 year ago
Excellent range of products, they sell a lot of items that are hard to find elsewhere such as the 'Decentralizer'. I used their products to make a set of dining table pendants and very happy with the results and quality of the products.
Review by ETPilot2 years ago
A Creative Cables lamp holder bought was faulty. I called international number to explain, was told that I must write a description and take photos as proof, despite the lady on the phone saying she knows what I mean. I needed the replacement urgently as electrician was due to be here the next day. I therefore had to pay for my own replacement part (despite spending £200+ with Creative Cables). I called 30 mins later to say that the express delivery would not be fast enough and despite not being sent out till later that day I was told I can't cancel and be refunded now. So I paid £20 for a £4 lamp holder that didn't get here in time, that I couldn't cancel and shouldn't have had to pay for in the first place. Sorry, I could never recommend Creative Cables!
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