Placed an order with this company on 23rd September and the items have not yet arrived (4th October). I have sent several e-mails to the company and used their contact form and have yet to receive a single response.
I appreciate the goods are potentially coming from overseas but I received goods from China two days ago from an order placed the same day as my Crazy Factory order.
I don't understand why they are ignoring my simple requests for information. I appreciate that things go wrong and mistakes happen but good manners and good customer service go a long way to resolving such issues.
Additonal - 7/10/2019
Have added a couple of stars as the goods finally turned up 5th October and, for the money, they are good value. Had I received better customer service and a speedier delivery, it would have been a full 5 stars - shame!
Review by Chenee1 month ago
Good prices, nice that you have so many different options. I wish there were more 1.6 nose jewelry though. Some of the things I've gotten (like fake plugs) have broken after a few used, and the tracks for the balls or screws seem loose on somethings.
Review by Tekicia2 months ago
Not only have I not received my order, made last month! I have sent numerous emails asking where my order is to no reply. £40 down the drain. If I could rate 0 stars I would.
Review by Bafford Mwawuganga2 months ago
I had ordered from Crazy Factory 2 weeks back, they didn’t have any slot to enter the phone number, hence I told them to do so over the mail as soon as I had ordered because the addresses are quite long in my country, we don’t have street numbers and stuff to fit in the whole thing, they didn’t bother to respond to that mail, after a week (after shipping) they mailed me saying they cannot do anything and that I must wait until I receive my order. For what am I suppose to wait when all they have is my locality and not even ready to inform me the post they had sent it through, now I feel I have wasted my money and time mailing these people and trying to get a positive response. Extremely unprofessional and uncooperative! Will never order again, I will ask for refund if I don’t get any kind of respond till 1st October.
Review by Kekser2 months ago
Products never arrived and they refused to refund me or re-send the products. The customer service is a complete joke, they virtually never reply and when they do they try to talk their way around it. Do not order from them.
Review by Rydman2 months ago
Products are true to picture quality is excellent. And delivery is very quick and hassle free
Review by LiamNetflix Phulam2 months ago
Bought a couple of tunnels from them in stainless steel and i love them !
Some og them have to big of a wearable area but over all good quality.
Review by TammyNguyen2 months ago
Cheap, fast delivery and awesome customer service!
Review by Olivamed Korreng2 months ago
Great selection of tapers and tunnels for great prices always great service
Review by Dechamps2 months ago
Jewellery was high quality as always, but unfortunately my package arrived well past the 4-7 days it was supposed to take to arrive. I understand if this was outside of your control though :)
Review by Ebygum2 months ago
good for basic piercing needs
Review by Jerymie Dugggan2 months ago
I ordered from them on Aug. 9, 2019. Was supposed to get my order in 10 days. Its Sept. 4, 2019 and still haven't recieved it. I emailed them and all i got back was my order no shipping date no way to track. I would not recommend them at all. Worst place ever.
Review by Kariebi Menzeleev2 months ago
Excellent product and very fast delivery.
Review by Inua2 months ago
Fast delivery (I made more than 20 orders from their shop.)
Good quality, nice price and everything is well packed.
Very cool shop. They allow people like me who don't have access to physical stores to have everything they want.
I love CF.
Review by Zwaters2 months ago
Toller Shop, super Service
Review by TdotRose2 months ago
Absolutely love this website😊 Really helpful staff and such good products for such a good price. I ordered around 5 piercings for my nose for all under a tenner.
100% recommend ❤️
Review by CustomerMr2 months ago
I had ordered many times from them and i was pleased with the products every single time! It’s good quality for the money and as far as i’m concerned my statement piece earring is still getting praised after 2 years. Thanks Crazy Factory! ❤️
Review by Reached Jandrew2 months ago
The quality is ok
The bundles is scam. Everything the same huh huh funny
The led plugs won't led up so srew it order somewhere else
Ah and the rings aren't the same size and damaged
Review by Cezanne2 months ago
Ordered a number of tragus piercings. Unortunately, they are unusable. The ball is on the inside of the ear making them impossible to tighten!
Review by Athywen2 months ago
Fast shipping, the best price for piercing :D quality vise as well it's great. Happy with service.
Review by Walstrum2 months ago
They are so bad with customer service they literally take no ownership when things go wrong! Just buy from elsewhere tbh!
Review by AssensFoto2 months ago
Love the gauges they got the right size I needed!!!! No one ever had the right sizes this is the first....they r excactly what I ordered they fit great look great and they came quickly it said 10 to 15 business days they came in 8 ....I live them....I will definitely order from them more and tell people about them.....thank you crazy factory!!!!!
Review by Cobrider2 months ago
Prices are great. Always fast delivery.
Great customer service, I once received a wrong set of plugs - they sent me a replacement of the actual plugs super quick.
Highly recommend crazy-factory.com!
Review by Orden Scanlen3 months ago
Amazing products at an affordable price.
Review by Xiaojie3 months ago
Shipping and packaging was fast, bought specifically for the surgical steel because my ears are very sensitive. Tried them and it wasn't anything like surgical steel, my ears got irritated immediately. i bought other surgical steel earrings from a local shop and i had no problems with those.