Hi, by the time most people read these reviews its too late, they have already experienced the terrible business practices of Craftive Branding.
Our design studio Tangelo Creative has recently tried to assist a client of Craftive Branding in getting control of a website that Craftive was "building" for him. The client had paid A$2500.00 for a website. This website was in fact just a theme from Theme Forrest that the client could have purchased himself for US $60.00. The only thing they had done was put his logo in the header. We then tried to gain control of this website from Craftive Branding, to gain control of the website they wanted another $350.00. We advised our client to cut his losses and run but unfortunately he paid the additional money and was given only limited access to the site. On inspection of the backend CMS nothing had been done to the original theme. None of the plugins had been installed or paid for, no work had been done on the navigation or shopping/payment set up.
In my opinion Craftive Branding should be put out of business for deceptive practices. I don't think "Chris Jones" is a real person also I suspect all of the 5 star reviews are fake.
I have reported Craftive to the ACCC. Hopefully they can put them out of business here in Australia at least. There is at least a warning when you try to load their website. They don't even have SSL certification on their own site.
Review by PiffTing3 months ago
TOTAL CRIMINAL COMPANY
THIS COMPANY SCAMS SO MANY UNSUSPECTING AUSSIES, please stay as far away from this company as you can.
JEFF IS A LIER AND A CRIMINAL
Review by Karoon Chintoo3 months ago
I lost $1700 from this company and the documents they sent are fake, their invoices are fake, they do not have an ABN so no one can do anything about getting them.
They have now scrapped craftive branding and are now Logo Ventures. DO NOT USE LOGO VENTURES they are the same scum bags there!
Review by BreeAnn3 months ago
SUPER POOR CUSTOMER SERVICE
SUPER POOR WORK
SUPER POOR QUALITY LOGOS AND WEBSITE DESIGNS
SUPER DISGUSTING COMPANY TO DEAL WITH
PLEASE STAY WELL AWAY FROM THIS SECOND RATE COMPANY, actually saying they are second rate is giving them a complement they are a Z Grade company at best
Review by Chavfield3 months ago
TERRIBLE CUSTOMER SERVICE AND THE POOREST QUALITY WORK I HAVE WVER SEEN.
This company has the worst designing and website building frame work.
They also try to charge all these hidden costs and when you don’t pay they threaten you with legal action.
PLEASE STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE
Review by Dolus Derrow3 months ago
They’ve been great at understanding our branding needs. Thank you, guys.
Review by Kosamattam3 months ago
PLESE DONT BELIEVE ANY OF THE POSITIVE REVIEWS IN REGARDS TO CRAFTIVE BRANDING.
The service was good to start with then they wanted more money DENNIS JOHNSON demanded more money $299 for IP Australia registration of the logo and I checked with IP Australia and they never heard from Craftive branding in regards to my logo and they told me it doesn’t cost $299 for the registration of a logo, talk about a SCAM COMPANY!!
When you don’t pay the extra money they threaten you with LEGAL ACTUON from their legal team.
PLEASE STAY FAR AWAY FROM THIS COMPANY, save your money
Review by Msgoldenhair3 months ago
BEWARE OF THIS SITE BEFORE YOU OPEN UP THEIR WEBSITE AND SEARCH FOR MORE INFORMATION THEY CALLED YOU STRAIGHT AWAY SO THEY CAN HIDE ALL THEIR BAD REVIEWS. I WOULD NEVER SUGGEST ANYONE TO GO FOR THIS COMPANY. IF SOMEONE TELL ME THE WAY HOW TO COMPLAIN AGAINST THEM LEGALLY I WILL DEFINITELY DO IT. THEY GIVE SO MANY HIDDEN COST AND DO NOTHING OF IT. FAKE COMPANY!! FAKE PEOPLE!!
PLEASE DON'T WASTE YOUR MONEY AND TIME ON THIS WEBSITE.
Review by Mego3 months ago
Craftive branding were good to start with then after advertising they have all inclusive pricing they ask for more money and when you don’t pay they threaten legal action.
I have 22 other people that have made complaints to the ACCC in regards to poor customer service and threaten emails from many staff members
Review by Sruthimol Shargowski3 months ago
Absolutely terrible! Complete scammers. They had no intention of creating a website or my app, all they cared about was taking my money then waiting my time. I would warn anyone against using them. I dealt with a guy called Chris Jones and once a guy called Dennis. I suspect not their real names.
I paid $1500 for a website plus the first installment of an app design. After 3 weeks of only getting a jpeg modified a few times, I received a phone call to pay for website hosting. They needed this sorted immediately so they could do the website. They convinced me to get 5 years website hosting for $880, and were very quick to take the payment, commenting that they already had my credit card details.
Any way 2 weeks later still nothing apart from this 1 jpeg which still hadn't had the changes I'd commented done to it.
5 weeks since the first payment with nothing to show I requested a full refund for $2430. I was told they were going to send the test website the following week.
I said it was up to them but I'd prefer they just returned my full refund rather than waste anymore time.
A few days later I did get the test website which was terrible, and still had the mistakes I'd requested were done properly. Plus it was only for the first page, the other tabs hadn't been touched. I had requested numerous times that I wanted to see what they looked like.
I am still waiting for a refund as the person I need to speak to "James" was never available.
Review by PurpleBean Zahratka3 months ago
Craftive branding won’t respond to any calls or emails once they have your money, then they want to changes you more than what is stated on their website!!
Please beware that this company will charge you way more than the initial fee they charge for any work, they tell you things that are not true, that they need to register your logo with IP Australia then you call IP Australia and they have never heard of Craftive branding.
Do yourself a favour and use a more reputable business that has ethics and morals which Craftive branding definitely does not.
Review by NothingBettertodo3 months ago
They’ve been great at understanding our branding needs. Thank you, guys.
Review by Boy3 months ago
TERRIBLE COMMUNICATION AND ETHICS TOWARDS THEIR WORK!!!
Please don’t use this company, they start off great then it all falls apart once they have your money!!
They charged my credit card extra fees without my authorisation and now won’t refund my money.
This company has terrible customer service and communication skills
Review by KDiz3 months ago
They have really creative marketing materials. I have ordered my logo design it took time more then I expected but I was really happy with final logo it's really creative and very attractive what I have thought.
So happy with logo design.
Only thing needs to be improve is fast service as well as provide full information about charges so when it comes to payment client don't get disappointed.
Review by Gerger3 months ago
My experience with the professional team of Craftivebranding was outstanding. The team not only patiently entertained my requirements and requests but the animation delivered in the video was simply amazing. The quality of the video was superb and exactly portrayed what I had in mind. The entire team was very supportive, diligent and skillful.
Review by Nepi Derrow3 months ago
STAY AWAY, they steal your money then threaten to ruin your life in an email over the $300 they stole off you. PLEASE CONTACT MYSELF FOR INFO, they don’t want me to keep posting reviews because I’m telling the truth and they keep threatening me with legal action!!!! DO NOT USE AT ANY COST!!!!
Review by Mairah3 months ago
THEIR CUSTOMER SERVICE LEAVES ALOT TO BE DESIRED!!!
Once they have your money they don’t care how long it takes to get back to you and the work they produce is average to say the least.
I had to get another company to finish my work and it was half the price of craftive (crap) Branding
Review by Romir3 months ago
They have created the entire branding for my product range with so much thought, care and creativity. Everyone who sees my product range comments on how incredible the branding is. Highly recommended.
Review by SammyHH Petrell3 months ago
Good for complete branding services, but my project was about logo and web design and in this the customer support was extremely outstanding and productive. Thank you Craftive Branding for this!
Review by Bequi Qhan4 months ago
I hired them for the complete branding services, they deliver more than my expectations, creative logo, responsive website,banners and etc. I would love to work with them again.
Review by Ismar Baetti4 months ago
CRAFTIVE BRANDING WANTED MORE MONEY AFTER THE INITIAL PAYMENT, this was not stated on their website and once you don’t pay the extra charges you don’t get your logo, it’s a SCAM, Dwayne then threatens legal action if you don’t pay.
PLEASE STAY AWAY FROM THIS COMPANY AND SAVE YOUR MONEY
Review by UKMail Tsybikdorzh4 months ago
POOR QUALITY WORK!!!
Poor customer service
They use threatening emails and phone calls to make you pay hidden costs, nothing this company does it GOOD!!
They threaten legal action against you when you don’t pay the hidden charges they want!!
They SCAMMED ME OUT OF $500 dollars and I have proof of everything
Review by Aexander Rossmann4 months ago
They were great at FIRST, just like the reviews I have read on many other review sites!!
As soon as the job is almost done they hit you up for more charges and when you refuse to pay they threaten legal action and they won’t release the logo they have done.
They will call you and keep demanding extra payments that were not and are not on their website, they say they have fully inclusive pricing.... THIS IS SO UNTRUE and this company is TERRIBLE to deal with.
PLEASE RETHINK USING CRAFTIVE BRANDING!!! It’s a NIGHTMARE TO DEAL WITH THEM.
Review by NettieV4 months ago
Working with Craftive Branding is simple and easy since they are truly committed to client satisfaction. The designer at Craftive Branding skillfully asked me the right questions to make sure that I was satisfied with the website design. The website design resonated directly with my business vision and has encouraged me to speed up the establishment of my service business. Really impressed with the timely delivery of website design. Will definitely recommend Craftive Branding to all my colleagues and friends looking for designing experts. Best of luck.
Review by Harps4 months ago
Please don’t use this Mob. It’s a total scam. The design takes forever they don’t make the requested changes. After it’s all done at an agreed price they ask for more money for a copyright on the design. Then before you no it the money comes out of your account as they keep your credit card details. No copy right and when you communicate in my case not happy they block your phone number and email address. PLEASE DON’T USE THEM. If you do I promise you will be sorry.