They could use some water bottle fill locations. They primarily are promoting purchase of another plastic water bottle to add to the waste on our planet. The restrooms have faucets for water but it is mixed for handwashing and is not cold.
Review by Jinfei Derrow4 months ago
Typically the Danes do things very well. This airport is not one of them. It appears to be a sad joke that the designers of the airport included customer service for travelers as an after-thought.
I got off the airplane looking for a Norwegian Airlines counter to discuss my luggage concerns (my onward flight had been cancelled) only to find myself immersed in a vast shopping district that bore little resemblance to an airport whatsoever. After weaving my way through an endless labyrinth of stores with very few useful actual airport signs (store signs everywhere, airport signs - not so much), I finally found the sad little airport information counter. I was then sent to an even sadder little Ticket Services counter that was RESPONSIBLE FOR SERVICING PASSENGERS FROM EIGHT DIFFERENT AIRLINES WITH ONLY TWO OPEN WINDOWS!!! The wait was ridiculous, and the situation was so pathetic that the customers in line started to joke and laugh along with me about the absurdity. Something has got to be really bad when you get frustrated travelers to laugh whole-heartedly.
Now if everything goes fine for a traveler, I'm sure this airport could be viewed as big, beautiful, stylish and a shopper's fantasy. But once you are in need of non-SAS customer assistance, you are literally F*&^%KED. How could people as intelligent as the Danes botch this so bad? And you know what: With all open space available, it really wouldn't take much to fix this. Is silly stubbornness a Danish trait that I don't fully appreciate?
To the management of CPH:
PLEASE, PLEASE, PLEASE give customer service for travelers a fraction of the care and concern you put into maintaining the shopping activities. It really wouldn't require too much effort.
Review by Comap Eungblut4 months ago
Terrible for the handicapped and mobility impaired. Shameful treatment and poor organisation throughout the terminals. An airport built solely for the shops and companies and not at all for the passengers.
Review by Couchless5 months ago
Great with trainstation inside the Airport for easy transfer.
Review by BettyP6 months ago
Very rude employee at the baggage drop. I asked him where to go to purchase a bag ticket for a checked bag. He first rudely directed me to the self-serve check-in and the self-serve baggage drop, adding “Everything is self-serve here.” I got my boarding pass and waited in the self-serve line that he pointed me to and when it came to be my turn it was clear I still couldn’t purchase a bag ticket where I was. The employee approached me again and berated me, saying “You didn’t listen to me!” I calmly explained to him that I actually did exactly as he had instructed me. He just gave me bad information. I was then directed to the agent bag drop (not self-serve), which is what I’d asked him for in the first place. Better signage would be cheaper to the airport than rude employees.
Review by Vegus6 months ago
After passing through the passport check, I wanted to go straight to the trains, but instead was plunged into a huge retail complex. There was no signage to guide visitors to the transport connections. Eventually, I realised that I had to pass through baggage reclaim (I only had hand luggage, so hadn't headed there first) to leave the airport and only then did I see discreet signs pointing the way to the metro.
Review by Warof8 months ago
Quick and easy
Review by NRaval Joad8 months ago
Why is the waiting time for luggage always so long in CPH airport.?
40 min waiting time isn’t unusual after arrival :((
Review by Cayetano10 months ago
Why is it impossible to log on the phone net at CPH?
Review by Zakiyya10 months ago
Why is it impossible to connect to the mobil network at the airport.
Review by Andigump1 year ago
The airport gets crippled when demand goes up! Long queues everywhere! A lot of time wasted. Airport managers need to do something for it.
Review by Attribute1 year ago
Terminal 2, Copenhagen Airport, was, very recently, the setting for my worst ever experience in an airport. With some self-check in luggage machines broken, I requested assistance from ground staff on duty in the area of Gates 76 - 82. One young lady’s response included abuse and threats to deny my wife and I boarding. Comments, including, “What do you not understand? Are you 12 or something?” was accompanied by tearing off, without permission, a section of our luggage label that we had managed to process and secure to our case. Also, marching to a check-in terminal giving the impression of entering details and preventing us boarding had the obviously intended effect of us believing that this woman had denied us seats on the flight. Only when we were airborne, did we feel safe in the knowledge of finally being free of the potential impact of the young woman’s bullying and threats. However, what followed this distressing experience was similarly traumatic.
Numerous avenues of complaint were pursued, including Copenhagen Airport’s Customer Services, and various Aviation Authorities in Denmark. No-one was willing to share information on the outcome of their “promised” investigations. This was despite providing the name of the lady in question (visible on her name badge, although just looking at her badge triggered a seriously disturbing level of aggression from her) and precise details of location and time. The failure to deal with the complaint from a customer subjected to threats and bullying by airport staff is unacceptable. The conspiracy of silence was further illustrated and exacerbated by standard, patronising responses characterised by dismissive secrecy, and a refusal to fully confirm even the existence any investigations. Such a policy of secrecy is an extremely serious concern, with passengers being denied the right to know if, following a genuine complaint, a member of staff has been identified and/or questioned. The prospect of an aggressive, bullying worker continuing to threaten and abuse passengers is the antithesis of customer care, and totally unacceptable in an international airport.
My overall experience of Copenhagen Airport was traumatic, and unless there is absolutely no alternative, I will never again subject myself or my family to the potential for extreme distress at Copenhagen Airport. A failure to accept responsibility for passenger safety and welfare appears to characterise these aviation organisations’ practice from the ground staff up to senior managers. Copenhagen Airport staff should be answerable to government authorities, especially against a background of refusing to engage with ordinary passengers who, ultimately, rely on them for safety and security. It will only be if an incident involving injury or fatality at Copenhagen Airport occurs that those responsible for passenger safety will be exposed. If so, however, they cannot plead ignorance about what really goes on at Denmark’s main airport, with bullying and intimidation apparently being sanctioned through tacit approval of such conduct.
Review by Mercedesz1 year ago
The parking a this airport is not simply impossible, but also ridiculously expensive. The staff is ok when you speak danish to them, but as soon as you start speaking english they get rude.
Review by Srinivasagopalan2 years ago
SLOW airport to get luggage .
Very long waiting time to get the luggage .
This is every time we arrive in Copenhagen Airport.
Compared to other airports we travel it is the most slow service to get the bags and it happens every time not just a one time issue.
This time we had seat 36 in the air plane and we even had to wait 15 minutes extra just for the doors to the air plane to open.
Even after this extra 15 minutes delay and we where LAST to get out of the plane from row 36 we got down to luggage belts and it was still not moving.
Then it started moving after we wait another 5-10 minutes there.
After we got our 2 bags after long time we had to goto the big bags place to get the children wagon and again wait.
No real children food options.
Only very over prices small dishes designed for adults.
They removed the Tiger store which was the only place you could things at a decent price.
Clearly a monopoly that only has the goal to squizze as much money out of their customers with the poorest service.
Review by AdelinoGomes2 years ago
Copenhagen Airport treat their smoking passengers as subhumans. If you travel to Amsterdam airport you will find good smoking rooms both in the expensive section and cheap section, and where you can rest comfortably. In Frankfurt you have the great smoking rooms both in the cheap and expensive sector where you of course can rest comfortably. In Copenhagen there is ONLY one smoking area for a huge airport and the smoking area is so bad, unclean and uncomfortable, you think you are in a discount airport and not in an airport that makes HUGE profit each year.
A few years back it was banned to smoke in Copenhagen Aiport, they wanted to send the signal smokers were not welcome but the hypocrite management in Copenhagen airport noticed they lost passengers to Frankfurt and other airports and then they again allowed smokers but under very very bad conditions. Smoking passengers out there AVOID Copenhagen Airport.
Review by Seayon3 years ago
Such a beautiful airport, security lines a bit long yes I do agree but once inside - wow!
Review by Allag4 years ago
It is well organized and well maintained. Security is rarely above 5 min. Very well connected to public transport.
Review by Ingert Boobes4 years ago
Went domestic today. As they*ve closed Terminal 1 i had to walk for almost 1/2 hour to reach T3 and the exit. On the way back security was hard to find as its in T2 on second floor - and after i had to walk 1/2 a km thought thousands of people, shops and restos to get back. And dont buy anything here: A bottle of soda is 35 kroner. Shuttle service please!
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