We recently rented a car from Alicante airport.What fantastic service,simply went through the paperwork,no hard sell and quick transition to the car.Very helpful staff,gave us all the info we needed including simple instructions when returning car.We couldn't recommend them enough and look forward to using them again.
Review by Imolli Tuncal2 months ago
Met at Alicante Airport. A warm welcome, quick paperwork and within 15 minutes I was on the open road in a new hire vehicle, safe in the knowledge that I was covered for all eventualities and my credit card details were not going to be abused. Highly recommend and will certainly use again.
Review by TVSmitty3 months ago
2nd time that we have booked with them from Alicante airport and will be looking to do same in 2020. Easy booking service and clear pricing structure. None of this hanging around for hours in a queue with the other rental companies: we were up and away within 15 minutes and NO hard sell for insurance top ups !
We had a slight problem with the vehicle this year( NO fault of COYS) but they sorted immediately and drove up to us in Jalon valley within a few hours and swopped the car without hesitation. GREAT service
Review by Mariorueda4 months ago
We have rented from Coys for the past 5 years. The customer service is superb and their fuel and excess policies are very simple. The fuel policy is they put €20 of fuel in and then you put in any extra you need. No need to return empty or full and no need to claim back a deposit.
On the rare occasion we have had an issue with the car we have contacted the office and they have advised how they are going to deal with it. No faffing about.
Review by Hrabia ALAbbar4 months ago
Have used COYS twice now and both times the transaction was smooth and efficient. Their pricing stucture is transparent, they put fuel in the vehicle to the amount you specify (€20 minimum) and as long as they have enough to get to the petrol station when you return it that's all they ask so no rip off costs. Their excess waiver is €3/€4 per day depending on the car and covers all except lost keys or misfuelling or you can choose to pay €300 excess should you have an accident so it's worth paying the €21 euro (assuming 7 day hire) excess waiver. They have a meet and greet service at the airport with no time restraints and have been waiting for us on both occasions. Within 10-15 minutes they had taken us to the car, explained everything, marked down any existing damage and we were on our way. On return, we parked the car in the specified car park, posted the keys through the window and that was it. There have been no nasty credit card surprises. There are probably cheaper companies out there but I'm sure with all the tricks that the others seem to play I'd rather know that the price quoted is the price I pay with no nasty surprises. We need more companies like this, keep up the good work and will definitely use again.
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