It’s really your luck that if get connected with a right person or not. When I called in for refund then first person was totally ignoring my point and annoying, andI hanged up. I called back praying that person should not be on call and luckily it was different person and solved my issue.
Review by Alskling1 month ago
I would like to personally thank agent 879. For her professionalism and courtesy in resolving my concerns on 10/03/2019. I will recommend the company and return as a customer in the future based on how well my concerns were handled by this representative. She listened and did her best to answer questions that I had.
Review by Sweelan1 month ago
I needed cover letter help and was very satisfied. It was like you could read my mind. Thank you.
Review by PlayerUnknown1 month ago
Could not to my account, had to call and John was very helpful
Review by Caniesha2 months ago
Was very kind person and was able to complete what i call for.
Review by Jinnie2 months ago
It is a great tool that you can build on and personalize to create your own perfect cover letter.
Review by Everbright2 months ago
Review by Kristry2 months ago
My issue was quickly resolved.The agent Maikol was so nice and patient.
Review by Danieluho Stokley2 months ago
I was happy with Cover Letter now until I attempt to log in for another transaction and was not able to login. I called customer service and found that the login page was found in a different website that had not been mentioned to me. I spoke to an agent and the confusion was handled in a professional way.
Review by Rachaelsfairydoors2 months ago
Their customer service team was so efficient and timely in responding to me! They completely handled my request and did so in such a kind manner! They went above and beyond and this is something I do not see all the time. It is refreshing to have such excellent customer service from the company. Please continue to have high standards in all you do!
Review by Chayapatt2 months ago
Marco 772 was awesome! he got things straightened out for me very quickly, and he was personable, friendly, and efficient.
Review by Loucas2 months ago
Review by Dawayne Ngobe3 months ago
Thank you for your help and answering all my questions and concerns taking the time out
Review by Liah Boweter3 months ago
I'm satisfied about your products.
Review by MazCh3 months ago
I really liked the website and all of the amenities; however, I had such a hard time with billing. I tried to call the number listed several times and at different times during the day, but the call never went through. I had to resort to the live chats, where I found the representatives did not understand my concerns. It was not their fault, but anytime someone is doubled billed more than once it is not a happy situation. I am grateful they refunded me my money and if they ever change their customer service I would gladly come back.
Review by Nape3 months ago
Not gonna lie, I thought I was going to get a customer service representative that treated his job like it was a pay check. In the beginning, I thought he sounded like an automated service until I had to got in to address my problems and after that he took it and ran with it. He didn't pressure me, he solved the problem that I initially called in for, and then he followed up with finding a solution which was finding a package deal for someone like me that doesn't have all the time to sit around and play with different softwares and programs all day. His name was "Roman", like Roman Numerals. So because of Roman I am still a customer of Cover Letter,
Review by Soyab3 months ago
Illegally changed my credit card
This company advertised the use of the resume service for 14 days and $7 after that. They lied and changed my card 22.00 and refused to give me my money back. They also lied and said they were in USA but were in PR.
Review by Bcabu3 months ago
Lou has great customer service skills!
Review by Rathje3 months ago
No where in the description or on the site does it mention that there’s a fee or paid membership required to get the letter you spend a significant amount of time creating only to try sharing or downloading it and be blocked by a page asking how you want to pay needing to choose the package you’d like to purchase. The name of the site says “Free” but it’s not true. Even if it is only a few dollars for a couple of weeks, if you’re searching for something that’s FREE(& that something has to deal with a job application or a resume...) you probably don’t have the money to spend in the first place so it’d be nice if it was in the description or on the website, before you work on your letter... not when you’re ready to print or share it with a potential employer. Just saying, wouldn’t have wasted the time had I known. >XP””
Review by Panguru Steckly3 months ago
Great customer service
Review by IronMc3 months ago
Excellent service, varied products, easy to use, helped me get the job I wanted. When I go to cancel, no hassels, easy communication, fast efficient and even got part payment refunded back - good company this!
Review by Kavih3 months ago
Thank you for promptly cancelling my account and refunding the last charge.
Review by Pattygecko Oldeen3 months ago
I love this site to do my resume this is the second one I have done with them
Review by Dittisham4 months ago
Michael was very patient and helpful. He spent a very long time with me on the phone explaining how to maneuver and set up the cover letters and resumes. He was tolerant of someone who knows very little about the computer. I would recommend him to work with people who are not proficient with computers. An experience I had last week was, the man became so frustrated with me not understanding he hung up on me. Thanks for providing me with Michael.
Review by Chatime4 months ago
Thanks to Roman, everything went very well! Thank You!