Great service. Care about your vehicle even after the repair. I definitely recommend them.
Review by DeanoGames6 months ago
I personally had my transmission rebuilt by Cottman's of Durham. They not only came in under the quote, but my truck was ready a day early and has run like a dream ever since. The people are so friendly, they obviously see each other as family and when you walk through the door you too become part of that family. Since repairing my truck I have sent my Mom to have work done by them too. She is older and doesn't handle the pressures of car repairs and cost well. She has been treated so kindly both times she has gone in to have repair work done. They have been patient with her and thoroughly explained what was wrong and what needed to be done to fix the problems in a quick and cost efficient manner. They have impressed me beyond words. Like most people, my Mom is the world to me and to know that they have taken such good care of her and helped ease her worries along the way touches my heart. I would recommend them to ALL of Durham, they go above and beyond and if I could give them 10 stars I would, just know the 5 I gave was as high as I could go but they deserve so much more recognition!!!!!!
Review by Chaoying9 months ago
My name is Jacob and although I didn't actually have any work done to my truck I did have a very honest conversation with Jody about my 8 speed transmission for my 2016 ram 1500.Jody was very well informed about my transmission and explained a lot to me about it.He was extremely honest about my situation and in the end recommended me to NOT get any work done at all!! In my opinion that is the definition of honesty. I would have never known the difference unless he told me. Simply because of that I highly recommend this shop to anyone.
Review by Dazesk11 months ago
The person who helped me, Jody, was extremely helpful and gave wonderful advice.
Review by MMillard Bertot11 months ago
The way car care should be! Jody and the folks at Cottman were professional and a representation of how to conduct a customer focused business. They explained what was and was not wrong with my older vehicle. They offered suggestions about the next steps to remedy my car problems and when I should revisit Cottman. Being able to trust what a professional says is important to me, and I not only trust the folks at Cottman but respect the way that they treat their customers. I will gladly bring my car back to Cottman because I am confident that I will be treated right.
Review by Scojo1 year ago
The manager, Jody, at Cottman Transmission of Durham, was very professional and kind! He explained the issues with my transmission, and even took me into the shop to visualize the problems. He recommended rebuilding the transmission, and not to go ahead with the transmission oil and filter change. He did not charge me anything, even though, they had to add a quart and a half of transmission fluid before they could take it for a test drive. I commend them all for their honesty and helpfulness during my first visit to their shop! Thank you and I will definitely be back when I have the funds available for the transmission rebuild!
Review by Galib Jeambon1 year ago
I was very please with the service I received at Cottmsn of Durham. Blake was very knowledgeable , courteous and professional. I will certainly use Cottmsns of Durham if or when I encounter any future issues with my Vehicle. Thank you Blake!!
Review by Laufmann1 year ago
They ew good people and they do their best to explain the problem and make sure that the customer understand his or her options
Review by MaggieMSU1 year ago
It was a rocky start the first month after I had a transmission built it stayed in the shop but a little time and they got it fixed and I love the way it shifts I drive a 08 GMC Sierra 4x4
Review by Shantal1 year ago
Great people to seek advice on your transmission needs. All questions answered in detail.
Review by Rijadas1 year ago
Helped diagnose and narrow down problem with car, insured I understood what the issue may be.
Review by Catapult Sasvari1 year ago
fast, accurate, fair.
Review by Paddono Savareika1 year ago
Great experience! Cottman's definitely has the customer service skill locked and loaded. Hope I don't need them again anytime soon but if I do, I would not hesitate. Thank you!
Review by JewelrySales1 year ago
I took my car in with a problem that seemed to defy explanation. Susan was wonderful about hanging in there and continuing to work on solving the problem. She kept me constantly informed about the issue. It did take some time to solve the problem, but she did not give up.
Review by Nuhad Springer1 year ago
I brought my car to them for a transmission rebuild. They gave me my car back the first time and a gasket blew causing my fluid to leak a lot, which burnt my clutch pads and probably damaged other components.They gladly took another look and replaced the clutch pads, and gave me my car back. Now I am driving it and it hasn't been even a month and I'm already experiencing hesitating, slow shifting, and slipping they're are slight but still there and still a major problem if not taken care of quickly and with precision which I feel this shop lacks the precision and attention to detail that is required for such a job.
Review by Kudsan1 year ago
Put a transmission in August 2017 and have gone back 4 times due to transmission leaking and not performing sufficiently. This last time the GM was at the store and I told him what was going on. He told me the core was not working correctly and we started at the beginning. The GM said that he would start my warranty over for another year. I really appreciated that from him. His name is Jody and he was in the Durham store. Thanks a lot Jody for your help and patience.
Review by Batanani1 year ago
I went with Cottman because of the experience my father in law had with them. They came and picked up my vehicle checked it out and called me with their findings the next day. Sent me the quote via email for my approval and had my van ready the following day. Yes I would recommend Cottman to any and all my family and friends.
Review by Lindajcu1 year ago
Great service excellent price
Review by MDeyton Wilhide1 year ago
you are an excellent team and professional!! You’re deserve five stars
Review by Tanzilur1 year ago
Great customer service and I would definitely recommend cottmans to anybody great with helping me get my car taken care of and worked with me on my payments to get my care fixed and in way better shape
Review by Urpo Mrkaljevic1 year ago
Over all great customer service.
Review by Soso1 year ago
We visited the one in WS and they were very honest and polite. Will definitely return as service is needed.
Review by Alioscia2 years ago
I was very satisfied with the work performed by Cottman of Durham. Jody was very professional and provided clear and detailed information regarding the work (valve body replacement) to be done. Throughout the process, Jody called and share updates/changes along the way. Everything happened in the manner and timeframe in which Jody described when diagnosing and completing the work to be performed. This work was completed a couple of weeks of ago and my car continues to perform well.
Unfortunately, Jody was assigned to another store out of town when my car was ready to be picked up. The employee facilitating the return of my car had an odd-ball character, could not share definitive information concerning the warranty and, vehemently questioned why I was concerned about the warranty. Really? When Jody became aware of this awkward situation, he contacted me the very next day and apologized for the employee's behavior and made sure all my questions about the the warranty were addressed and any other questions were answered.
Review by Shandon Derrow2 years ago
Always a wonderful experience! They make sure I am taken care of!
Review by Thane2 years ago
I have found a great place in Cottman's of Durham. The man that runs the place, Jody, is a wonderful and trustworthy person to have to take care of you and your car. He patiently explains every question that I have and he always comes through with what he says and tells me. I never leave there feeling uncomfortable. He makes sure that I get the best of care, and there are not too many places that I can boast of that. I can also boast that he goes the extra mile with taking care of me after hours. If you've never tried Cottman's for your specific car care needs, I highly recommend that you do. I know that Jody is a godsend to me.