I bought some sneakers from cosysandals, they were defective and now they only want to give me $6 back after I have to pay to have them shipped back...to China. After looking at their website further, it said they had a US location. I then asked about shipping the shoes to that location and then they said yes, that’s an option. An option that you weren’t going to tell me about and were going to instead have me ship the defective shoes back to China?! I shouldn’t have to pay to have defective shoes sent back to the company anyway. And I am getting nothing but the run around via email. Horrible customer service.
Review by Glamure Lonsborough5 months ago
Great place for shoes! Amazing collection with awesome price! My shoes even arrived a little earlier than expected, thank you for the fast shipping! Customer service is great too! So happy with my order!
Review by Makis6 months ago
This company is indeed a fraud. I never received my order after more than 1 month. After numerous emails they refuse a refund and tell me it is stuck at the post office and still on its way. Completely fraudulent!
Review by Flippnosh Premind6 months ago
Horrible it's been a month and a half! Beginning to think this site is a scam only the shipping label has been created . I emailed the company saying where is my order demanding a refund and they only say sorry for your inconvenience please wait a few more days. Well the shipping label was "created a month ago and is not in transit like they lie and say it is. I can check fedex with the tracking number instead of the bogus tracking site they send you to that looks foreign. If this company is based out of the US why do I get deliveries faster from china?? Do not order from the site!!!
Review by Harnas6 months ago
Absolutely do not order from this company. It's been 25 days since I placed my order and i still do not have my package. I've emailed three times and the response is always the same: apologizing for the inconvenience, telling me it's at Fedex, and telling me to check the tracking number in a few days. This company is a joke and i want a refund.
Review by Triangle6 months ago
This company is terrible to deal with I place my order in mid April when I still hadn’t received it in the beginning of May I reached out to them. I was given the run around for weeks being told my shoes were “stuck at the post office”. That isn’t a thing. I eventually filed a dispute with PayPal and then miraculously my shoes became unstuck at the post office and I received them in June. The only reason I’m allowing 2 stars is because I did finally receive my shoes and they are cute but I doubt that would’ve happened had I not filed a dispute.
Review by Phatthararuethai7 months ago
Absolutely do not order from this company. It's been 25 days since I placed my order and i still do not have my package. I've emailed three times and the response is always the same: apologizing for the inconvenience, telling me it's at Fedex, and telling me to check the tracking number in a few days. Well Fedex is showing that a label has been created but the package has not been shipped out. This company is a joke and I want a refund.
Review by Beausoleil8 months ago
I ordered my shoes 4/28 and received them 5/1, and the quality was very good for the price. I will be purchasing more shoes from Cosysandals! So happy with my shoes, can't wait to wear them all summer!
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