Costumes4Less.com Reviews

I had ordered a costume 4 days prior to halloween with a 2 day express shipping hoping to receive my costume before halloween as I should, what I got was a costume 2 days after halloween. I tried reaching out to them, after a week of actually getting ahold of them, they tell me I can send the costume back for a full refund. I proceeded to do so and that was 2 weeks ago and I still haven't received my refund!

I ordered a costume for my 2 year old and started looking up reviews online after, I wish I would have done so before, the item was known to run too small and I tried to cancel within three minutes and I was told I could not. I messaged the company and they told me I would have to pay a restocking fee. I went online and kept trying to return the product but the website would not let me. I reached out to the company and never received a response. Not only was the description incorrect but the company obviously does not have any professionalism. So now I have an outfit that's too small that I will never be able to use.

I highly recommend ordering from anywhere but here.

Update: The below comment is inaccurate. Though this was ordered through Walmart I was informed I needed to reach out to Costumes4Less directly which I did. Walmart reached out to them within minutes of this being ordered to try to cancel the order as well.

The item was shipped 12 hours after trying to cancel.

I received one email telling me what steps to take and when the steps I was told to take did not do anything I reached out for assistance and did not receive a response.

I find it very unprofessional that responses are better to online reviews than to customer service issues.

Company is misleading and doesn't stand behind their mistakes. I ordered this when it was the only one on the site and they wouldn't stand behind their mistake. They changed the site after this incident. Buyer beware!!!!

PROS: With their online discount, the costume cost less than all other sites and they offered in in my plus plus size. It arrived quickly.
CONS: For many years, the costume has been described as including pants, but the version they deliver is without. Three emails to Customer Service over two weeks and I received no response. One email to the President and he called me right away, soon followed by an apology email from Customer Service and an offer to make reparations. I countered with a suggestion and have never heard from them again,

My order was delivered, but it was the wrong color. I gave them a 5 star rating, because I understand mistakes can be made, but how the company rectifies the error is what matters. I immediately contacted them and advised them of their error. They informed me they were working on correcting it. Three days later I received the item I ordered in the correct color. Thank you for the prompt attention.

First time purchasing a costume from this company and i gotta say it was awesome. Great price, showed up before it was due and the quality was great as well! Very pleased. Would definitely recommend them and I will definitely be using them again!

I would highly recommend this company to anyone.

Came early and fit perfectly

I’ve repeatedly utilized this site for fun, school, and work costumes. Highly recommend. Good delivery time, pricing, and sizing.

quick delivery, good costumes.

I was very pleased with the quality of the products, prices and assortment available. I was disappointed in the shipping time.

Great costumes, prices, and service!

The best on quality and the best service

Costumes4less.com has good quality costumes. If they are out of a size, they let you know. I also like that they offer suggestions on additional items to enhance your costume. Thank you C4L!!

I placed an order a forest demon animatronic and three days later I get an
Email that my order was canceled item out of stock. (Thats 1)
2). I ordered an electricfied corpse, I was sent one that was from the
Returns department, they never checked the item was sent back.
All they did was put a label to ship it to me.
I was sent a broken item with parts missing.
Nice.

My order was cancelled with no explanation from company. My grandson was so upset about his costume not coming. Luckily I found the same costume at another site. I won't order from here again and won't recommend this site. I understand items selling out, but most companies send an explanation e mail, not an order has been cancelled and refund will be initiated notice.

Inexpensive and fast shipping! Love the costume, nice material and well made. Would definitely recommend!

Excellent service

Quick shipping, item as described and good pricing, couldn't ask for more.

Fast, as expected. Good quality for costume

Fit as expected. Super quality

Good quality costume shipped fast. Thanks!

My costume arrived way before the projected date. This was a fantastic surprise! and it took stress off me for my event planning!

Everything came early and my order was right

Older costume. Jacket fits perfectly. Mask is awkward. Bowtie is the best. But no pants. No gloves. Buyer beware.

Very nice. Certainly not high quality but looks good and standup to a few days use. Fit as expected.