How can such a great local b&m have such a poor online presence in technology age? You can't create a system of orders and fullfillment. Can't create shipping labels then not give product to your delivery man. That's poor infrastructure
Review by Bafford1 month ago
I ordered face masks on 8/3, i was charged on 8/5, as of 8/15 status still indicates "on its way". There is no online option to indicate that you have not received your item. I have customer service 3 times, the first I waited 45 mins and hung up, the second time, 35 mins and got cut off, message a systems error, the third time 40 mins, could not wait any longer. So Costco took our money on 8/5 and has never delivered the item and not provided a reasonable way to get in touch with them?! By the way, there is not an e-mail option available to contact them?! Wouldn't that be easier. Another Bricks and Mortar Retail company that is woefully off the mark with their online business. Terrible.
Review by Chokkalingam2 months ago
I placed a furniture order, was supposed to be white glove service, I paid $145 dollars for, they did not do it because of Covid, (I understand) but now its been 3 months, 90 minutes on the phone, 2 phone calls trying to get reimbursed, nothing yet. There service during Covid online has been horrible. No one at the store can help
Review by Zgred2 months ago
They don't backup their special services (i.e. Air Conditioner Installers). I wonder if they even bother to vet them. In any case, don't bother going through Costco for special services, Costco won't back you up if you have a bad experience.
Review by Aroua2 months ago
I ordered 1 gift basket but I was charged for 2! During ordering - their system had glitches so I called. The customer service person said that the first order didn't go through. However, both orders did go through & I was charged 2x. Every time I call - I am told it is 73 minutes! My emails go unanswered. Can they make it any tougher to resolve their problem?
Review by Manojlovic3 months ago
I have been waiting to buy this generator: Firman 7500W Running / 9400W Peak Tri Fuel Generator. It was in my monthly ad for $599.99 and said to be available online. But when I tried to order it the price was $699.99. I waited an hour and a half to speak to a customer service rep to help me and she said that there was nothing she could do about the online price being $100 more. This is unacceptable!!!
Review by Anyaehie3 months ago
I don't think they care at all, I ordered formula for my granddaughter it's been two weeks now and they still have not shipped it, I even spoke to a representative from Costco, I told them i need it for my granddaughter and up until today they still haven't shipped
Review by Yaoping3 months ago
Something is terribly wrong with Costco's website for online ordering. I used my new card in person. Try online and told card not valid. Use my wife's card and receive a surcharge for being a non-member. Ordered two Item # 2006017. Received one email confirming order for one and another email confirming order for two. Both with non-member surcharge. Tried calling. Told "wait time is 88 minutes" Tried "Chat" and told to "go to website". Before you order Costco online, try to resolve a problem. I believe Costco's order online website must have been created by some high school dropouts in a third world country that hates the US and Costco. It simply does not work.
Review by JoanneBlackshaw Sobkowiak4 months ago
I tried to go shopping there but they made me put a silly looking placebo on my face so I don't upset the old folks who are scared of germs. News flash old people you need them! Then they made me wait in a line like I was a $#*! with nothing better to do. Then I get in there and they don't even have any of the things I needed so I embarrassed And degraded myself for nothing. They made me feel like an idiot treated me like their $#*! like I was a disease and then had nothing I needed. They have lost their minds and lost my business.
Review by Elffie Chornyi4 months ago
Wow!!! As a loyal faithful member for 15 years I just got the HUGE slap in my face. I went to the Costco Manassas VA and was checking out at register #7 at about 2:30 pm today 5/17/2020 and was notified that my membership expired. I asked if I could renew on my next visit and was rudely denied this opportunity. She said renewal must be made immediately or no purchases would be allowed. No warm fuzzy at all. I was shocked and did not have enough money to cover it all. After the shock wore off I gathered myself and drove 7 miles down the road and took advantage of BJ's impressive new membership offer. $25 is all it took for me to feel loved again. So long Costco. I won't be back. [email protected]
Review by Timmys Lapkovska4 months ago
no social distance and staff is worst to this place in flagler st miami fl no 6 feet , i never go again
Review by JiarongZhao5 months ago
Costco is a great store. It offers a wide range of products. It's the management. I am 69 years old. I shouldn't be told when I can shop. It makes no sense for elderly people to shop at 7 a.m. I have Arthritis and it takes me awhile to get going. I workout daily. This is what you should do. Allow elders and first responders to go in first ahead of the line at all times. You will get old maybe, some don't make it and you will then understand. Thank you Lorraine Montoya member for 22 years.;-)
Review by Aliciaacute5 months ago
I have been going to Costco for more than 20 years, but for past year or so I see a difference. It's like when you go there and after you shop you should thank them for allowing you to shop there and spend your money. I have had it, I will no longer be going there spending 15-20k a year and get that attitude from these MFs.
Review by Breeza5 months ago
Costco's new, but rather late in the game policy on manditory face masks, when you enter their stores is so far from American values, that I think they need to pull out of America and move all their stores to communist China to serve the people they buy from. I have stopped shopping there and choose to support small business. Their prices are not great and I do not want to buy Chinese goods anymore after what the Chinese government and the World Health Organization has done to our nation.
Review by Cooperman Zamkoff5 months ago
Just curious how many healthcare workers are actually off at 8am in the morning? What the heck good does it do to say "we have special hours for healthcare workers" if you put them when no one can go?? Sounds like bs PR if you ask me. Thanks for nothing Costco. I'm getting my membership cost back and going to Sam's Club.
Review by Haelterman5 months ago
I placed an order 8 days ago. I understand that the present situation is causing shipping delays, but I was informed on Cost-Co's website that 2-day delivery had been extended to 5- or 6-day delivery. OK, I get it. But now it's 8 days. I checked my order status, and all that showed was a list of what I had ordered. No date shipped, no estimated date of delivery. This so-called service sucks, big time. DO NOT ORDER anything from Cost-Co online. I wish I could give them 0 stars.
Review by Keshave Mayeli5 months ago
Just curious how many healthcare workers are actually off at 8am in the morning? What the heck good does it do to say "we have special hours for healthcare workers" if you put them when no one can go?? Sounds like bs PR if you ask me. Then you cancel my online orders. Nothing in the store, nothing online. Thanks for nothing Costco. I'm getting my membership cost back and going to Sam's Club.
Review by Jenjbee5 months ago
Costco is a great store, I used to spend thousands at their stores, but for some reason they started to be political and made us wear a stupid mask that can kill us from bacteria and lack of oxygen.
If you are afraid wear a stupid mask, don't control me and make me wear one!!!
Review by RBeer5 months ago
My wife purchased an AMERICAN HERITAGE pool table from you. It is the worst pool table I've ever owned. The slate is NOT FLAT so the balls will go in different direction. its been installed by the company that you referred her to and they cant level it due to the cheap slate. the fake wood on the bottom of it just fell and shattered WTF!!! its not even real wood. But the over 3000 dollars we gave you was very real. the furniture that came with it is garbage as if you ordered it from CHINA. We will never do business with you again thanks for selling garbage and not doing anything about it. Whoever your buyer for pool tables is needs to be fired they are the dumbest humans so glad you will hire anyone
Review by Dunkins6 months ago
OK you Open early for Seniors ! 8:00 I drove thru the parking lot. Probably 30% of the people in line were well under 65 years old with your employees walking along the Long Lines wrapped all the way around the building. Why weren't they Kicking them out of Line. 40 year old women with Babies ! Why Do This if you are not going to Enforce the Age Limit ! Disgusted ! RC
Review by Ediosn6 months ago
That's all I have to say really. Not only does Costco require masks of employees but they also require masks of customers as part of the Corona virus fraud. I hope they get what they deserve. I certainly will never shop there again and neither will my family or extended family. I am not interested in a society in which I am a slave to ZOG and not allowed to to have a business, own property, or have any rights. Over my dead body, or theirs.
Review by LJMcN6 months ago
WE have always liked Costco, but in a COVID-19 world their service has been terrible. We are waiting for 3 orders, and not have shipped. The oldest is 9 days old. I was #156 yesterday in the Queue, and after waitng 45 minutes the person could tell me nothing. I have emailed them 2 times with no response. We are not sure if they will EVER ship what we have ordered, so I am not sure if I shoulld attempt to buy it all elsewhere. Target.com and Amazon are both doing better in this bad time, at least here in Michigan. I think they are trying to ship to everyone instead of just existing customers...so everyone is getting lousy service.
Review by Ananthnag6 months ago
Every time I've gone to Costo and eaten in the food court I've been appalled by the amount of waste. There's zero options to recycle at any of the ones I've been to, so people are throwing out everything and the garbage cans fill up so fast. All this garbage ends up in the landfills or ocean. It's atrocious that they get away with this.
Many of the food items have excessive packaging, not everything has to be wrapped in plastic. The government needs to crack down on this corporation which is playing a huge part in our environmental crisis.
Review by Amps7 months ago
Beware ordering online and returning in the warehouse~ we ordered a TV on sale delivered with huge cracked screen and since it was a gift opted to exchange right away since delivery took 2 weeks. At the warehouse they said they didn't have any like the TV we ordered but there were 20 in stock then they would not honor the price so we were forced to pay $50 more for our trouble for the exact same TV! Seems like the left hand does not talk to the right hand in this organization at the consumer's expense! Definitely not fair to pay more for the exact TV that took 2 hours of our time to complete. The reason we chose to use Costco online was for the convenience but ended up in worse shape. This is NOT RIGHT. ***20 year Costco members but that doesn't seem to make any difference in the service
Review by XoEmma Nardinocchi7 months ago
I have ordered 2 items from Costco.com one of them never came & the other one was transferred to a pick up point. I called customer service & seemed like they don’t care. I was told to go & pick it up. Well the whole point of ordering stuff was not to go to store!!!! Ridiculous