I cannot believe how bad Costco online is. First of all, they don't support defective appliances, even1 hour after they are delivered. Costco push you to the manufacturer which takes weeks to determine its defective. Then once they confirm its defective, they take 4 WEEKS to pick the appliance up and give a refund. From the time I purchased a defective Bosch dishwasher to everything stable was 7 weeks. Terrible support all the way through. Go anywhere else to buy anything.
Review by Bafford1 year ago
Last night, I took my broken glasses to the optical counter at Costco to see if they could repair them. I really didn't want to use my credit card to get new glasses as my funds were on the lean side. Millie, the dear woman who assisted me, suggested I google to see if my frames were still available. Then she whipped out her phone and googled for me. She made it so easy, as she knew exactly what information she needed to find my frames. She found my frames online, wrote everything I needed down for me to order them. She told me when I receive my frames to bring them in and they would install my lenses in the new frames at no cost. (A side note: My glasses were purchased from another optical company.) I came home, ordered them as per her instructions. My new frames are being shipped, just like that! Great customer service from Costco!
Review by Kujgirl Hetherton1 year ago
Horrible they harasse people
Review by RopataPari Hapani1 year ago
Great array of products with good prices. Return policy big plus with Costco I'm impressed with their integrity in backing their products and services.
Review by Azrudy1 year ago
I bought the gold membership, got a Visa card and went shopping. We found few products we might buy but very few (and we don't need them). I checked out the "travel deal" and they aren't any bargains (maybe cruises but they go on sale everywhere).
We love nuts but don't need 48oz, most of the packaging is really for restaurants, small businesses and very large families (or hoarders).
We bought Cosco signature KIRKLAND vodka but it's $1 less in our local grocery store (WTF??)
My wife is Chinese and said none of the clothes sold at Cosco would sell in China (old outdated and plain).
Overall we were disappointed. The fresh meat was more costly than we can buy locally (Mecosta county)but meat quality and prices are flexible, altho the trout is a bargain (but it would thaw before we got home :-(
We saw a few off brand cereals cheap but it requires buying in bulk. We eat a box every couple weeks so bulk isn't necessary and I can't imagine eating the same brand of cereal everyday for 6 months.
I think Art Van could beat their furniture prices and their tires and batteries seemed pricey compared to what I bought last spring (Trump tariffs??).
Overall, not impressed and not worth driving across town for but we live 45 miles north so it's a real loss for us.. I will be going back to Cosco to get some of my money back (and buy some trout).
NOTE: see picture of great tasting KIRKLAND vodka THATS cheaper other places and $1 more at Cosco :-(
Review by Keola Hencier1 year ago
Purchased tyres from Costco at Marsden Park, NSW. A very rewarding experience, no bookings required, just turn up. Open until 10pm. I saved $115 per tyre for Michelin 4WD tyres when compared to Bob Jane T Mart prices. The only downside is Costco don't offer a wheel alignment service. Wheel balancing has been perfect. Lifetime warranty on tyres, repairs, rotation etc.
Review by Ravishen Derrow1 year ago
First time in a Costco. Just wanted to look around. Lady at front door was RUDE because I didn't have a card. Instructed me to exit door to get membership. Gentleman at Exit door RUDE as well. Refused to let me in with the cart I grabbed outside. Thanks for the experience Costco.
Review by Iphtach DeNovio1 year ago
Went to the Costco more than a month ago, asked them about tires that I need. The guy said that he needs to order it because they don't have them in the warehouse, he also gave me a printed price for the tires with installation which was $878. I said ok let me think about it and left. After I saw that Costco offering $150 discount on the tires I need so I went there with a piece a paper to the same guy but guess what?? my tires with $150 discount now cost a $848???? Wow , what are ashamed situation. So here's the thing, Costco before they put a big sign of the discount they raised prices, I'm so pissed and angry i have a membership with them for over 16 years never thought that they are so BIG CHEATERS!!!!! Even if I have to pay for my tires more than that I will not go and buy in Costco!!!! CHEATERS!!!!
Review by Hellena1 year ago
I happened to visit Costco on Rodeo drive on 16th of May to report a problem with my car tire which was under warranty had developed a slow leak. The person at the Tire shop told me to come tomorrow as early as 7:30 am as there is a usual line up. I complied with the suggestion and can next morning around 7:30am. For at least there was no one in attendance at the service counter. Finally around 8:40 someone showed up and bluntly announced that who had previous appointments can stay and others need to book appointments and there will be a 15 days wait time. This was absolutely unacceptable as I had put new tires from Costco on the basis that they are under warranty and Costco will honor it. 15-days wait time, I have to park the car until someone from the tire shop will see it and take remedial action. With all the above, I am left with the feeling that all these promises of warranty are just to lure the customer. Also, Costco staff should not have misguided a customer about coming tomorrow and wait in the queue while I could have done the appointment over the phone and not had to take the day off. I am sorry to say, this is a display of extremely poor service. Costco staff lacks any courtesy and are unpleasant when dealing with the customer.
Review by Toniiii Gargitter1 year ago
I ordered a sewing machine on line for my daughter's birthday. It doesn't show up and check on line find out Costco canceled the order. No call or email. I call and find out that our new address was not in the system yet. I spend about 40 minutes with a young girl trying to ship the item. She said her supervisor won't $#*! it. I answered all the security questions and still won't ship it. 19 years with them and this is there customer service. We canceled the member ship and upgraded Amazon Prime. We also joined Sam's club. We get free shipping and ordered the sewing machine. Costco you just lost a very good customer that spent a few thousand dollars a year. We didn't really shop there that much anymore. Amazon has you beat in everyway. Especially customer service and shipping. Good luck with your big box of poor customer service.
Review by Kkaur1 year ago
I bought a Lenovo Flex 2-in-1 touchscreen. I'm a software engineer and after few days when i installed couple of applications fan started making very loud noise. Another problem keyboard stops working suddenly and i've to restart laptop.
So decided to return it but unfortunately it was refused by Costco because it was 100 days which is 10 days over their return policy (that's crazy). In general i never had a problem returning with Costco and they were quite flexible with returns. But i was shocked to get there response and definitely they are not return friendly anymore. I cancelled their membership right away and never going back to Costco again.
Review by Odweleye1 year ago
If you shop around for what you buy here you will see that you really are not getting such a great deal and on top of it all you have to pay a yearly fee to pay more for your goods then you would elsewhere. So nop not for me, I like to save money not spend more. But more power to you all who like them.
Review by Khukon1 year ago
Quality has decreased recently. Especially in the fresh meat dept.
Review by SalFUT Bozant1 year ago
No washer dryer but billed July 5 $1,377.99! First delivery team wouldn't take old dryer out and said 3 persons needed to carry it. Paid another person to disconnect it and one man hauled it out. Account charged
Next expected delivery date, July 11th. Not scheduled. July 25th brought washer/dryer, one stacked unit. Took old washer, which worked. Broke dryer and took it back saying new part would take 5- 7 business days, then they would fix it and Set up new delivery date.
Now no dryer and no refund!!! It is August 14th and "customer sevice" just tells me they will send a form with no information on when I'll get my refund. Citi card says I have to pay it or pay interest even if a refund comes in next billing cycle.. No one will even tell me if a refund has been processed!
The store says they are separate from Costco.com and won't help either.
Review by Fabdata1 year ago
Had problems with some breakfast sandwiches and took them back, they refused to return them for me. I called the customer service line and they couldn't help either, and just referred me back to the local store who already refused the return. Over $30 worth... not happy.
Review by Alejandre Caraccioli1 year ago
Ordered a washer and dryer combo for
Ordered a washer and dryer combo for delivery. Delivery truck backed into my hydro lines and tore them down, damaged the building, dented the units, led me on for two months and then left me in the dark with thier insurance company Gallagher Basset. I was just informed that Costco will not be assisting me and that I must deal with Samsung and the delivery agent.
Thank you for replying and expressing your concerns. I am truly sorry for the delivery experience.
At this point as all associated notes/files have been forwarded to Gallagher Basset we are unable to further assist regarding the property damage. Any further concerns or questions related to the status and outcome of the property damage need to be take up with Gallagher Basset.
We have closed the file on our end and will be unable to assist further regarding this matter.
My apologies for the delayed response. Please be advised I have followed up with Metro to Home a few times now, and have had no response back to date. I will follow up with them again today and hopefully will hear back shortly. Please note, you may go through your insurer at any time to ensure you are taken care of in a timely manner, and then let them pursue after Samsung/Delivery agent later.
Please be advised if you need to pursue this matter in a legal one, your fight will be between Samsung and their delivery agent, as Samsung arranges all the delivery arrangements on their end.
Please note in the Province of Ontario there is a two year limitation period from the date of loss to commence an action, after that time you will be statute barred.
Amanda Stevenson, CIP | Resolution Manager | Gallagher Bassett
100 Consilium Place, Suite 300
Scarborough, Ontario M1H 3E3
MAIN Tel: 416-645-9674"
Review by Tasneef Derrow1 year ago
I put an order online Costco.com and need it quickly. So I paid extra fee for the Express 1 to 2 Business Days. After one business my order status is still "Received", called Costco.com. Mr. J told me, since this is the first business day, you still have tomorrow to receive the item. Next day, the status is still "Received", called again. Ms L said, you probably receive the order tomorrow. Asked, that means I cannot receive my order in 1-2 business day. The answer, we can only process your order next business day. Therefore, your order may be received tomorrow. If you cannot we can refund your express shipping fee. What hell is that?
Review by BruceLongmore Khaddam1 year ago
I normally go to van nuys. Glendale costco was very understaffed. I will not return unless it is an emergency. Horrible
Review by Karmelo1 year ago
Meat quality has been suffering. Just made Corned Beef for Easter, Gawd awful tough!..
Prior had been tender, now, shoe leather.
Review by Gkathleenb Spickelmeir1 year ago
My husband and I enjoy shopping at Costco, however, we were very disappointed when we went there on Easter Sunday and found out that it was closed! As if everybody in town is celebrating Easter! Very disrespectful to other religions and cultures! Costco was THE ONLY store that was closed not only in that shopping center, but also in other shopping plazas across the street and those close by.
Review by GizmoH Arlborg1 year ago
I placed an order for delivery about an hour ago! Not only am I paying more for delivery, but today it turns out several items are not available. It is a waste of my time to look up items to later find they are not available. Costco needs to update available items at all times. Not worth the extra money!
Review by Gayenell Konrady1 year ago
NUMI ORDERED THE VACCUM SEALER SYSTEM OF $118.99 FROM THEIR WEBSITE ON 03/15/19 and JUST AFTER 2 DAYS I RECEIVED IT. BUT, THE PRODUCT WAS DEFECTIVE SO I HAD TO RETURN IT. AT FIRST, I THOUGHT MY MONEY IS GONE AND WILL NOT GET MY REFUND.
BUT WHEN I CALLED THEIR HELPLINE i.e. 509-588-7320 THEIR CUSTOMER EXECUTIVE TOLD ME THAT THEY WILL COME AND RECEIVE THE PRODUCT AND I WILL GET MY MONEY BACK WITHIN 4-5 DAYS. BUT THEIR CUSTOMER SERVICE IS SO GOOD THAT WITHIN 3 DAYS MY GOT REFUNDED TO ME.
Review by Nassia1 year ago
I came in with my bottles to return and upon seeing that the plastics container was filled I informed customer service who plainly said it's already been called in, I've waited 10 minutes and still no one has come. This is not acceptable customer service in my opinion. I will not be coming back here. Word to the wise if you're going to return your bottles go elsewhere they couldn't care
Review by Bafford1 year ago
super sad.six time place order every time they cancel without reason spend hours on the phone .ask for cancel membership hope to get a refund . never again
Review by DiamanduZ1 year ago
Customer Service: I went to a location in Canada and the service was awful except for one nice lady. My family and myself have been shopping at Costco for years and last week the cashiers and the one supervisor treated me like garbage. I was so frustrated, I almost walked out without my groceries. Luckily there was one kind lady that helped me out in the end. Costco, you need lots of improvement with you member services!