What a terrible website, customer service and overall experience. Even the store folks disassociate themselves from their online counter parts. I traveled 30 miles to my local store and they said I must contact the online store via phone or email in order to resolve any disputes. They made it clear they were not affiliated with online shopping, except by name. They were embarrassed.
Poorly managed website: They tell you to do the obvious when calling for support. They advise using Goggle Chrome rather than Fire Fox, Explorer, Edge... Are you kidding me? Their system has glitches in most browsers.
I could not place item in cart, obtain additional information and their site locked up...
After finally placing an order, the following day: In bold letters they provide an estimated delivery day. DO NOT USE THAT DAY FOR ANYTHING. Rather, read the fine print stating up to 4 weeks that does not appear at the time of the order placement but shows up a week afterwards when you select item. This is what the customer service representatives read out to you when you call and attempt to inform them, "I can read what it says now, it was different when the order was placed a week ago." They were unable to comprehend that the delivery information had changed from the time I placed my order to the currently displayed information. They change the estimated delivery date without a courtesy email or call. Which may not be an issue except when you using a cooler for a refrigerator.
Customer service representatives were unable to answer simple questions: It's the system or distribution or delivery service....always they, them or the system... never an individual nor Costco, just the other company fault. I spent 2 hours on the phone with Costco then the distributor (LG) then the delivery service (Innovel). The only one worth a dam was Innovel. They were very clear on what their job is and Innovel provides concise answers to simple questions. Innovel is very well managed with professionals working the phones.
Costco stores are very well managed but their online management is incompetent. They need to know how to manage online shopping, understand how distribution works and hold people accountable and train their customer service representatives on the basics. Other than that, not bad. Shop at their stores, stay away from online shopping until they get new management or learn how to run web based shopping.
Review by Lauriehfw7 months ago
We as a couple had a bad experience as a couple at the Nampa, Idaho Costco. When went to check out they make my spouse and I keep 6 feet or more apart from each other as seniors. We could not hear each other we had separate orders. My spouse and I are disabled but we share the same bed. Also they had 4 register numbers they had picked but forced us to go to one register of their closing.
Review by Baw8 months ago
I don't know why you pay more more the executive membership just for Costco to allow everyone to enter at the same time when Gold stars should at 11?
Review by Banafsheg8 months ago
Thanks for making me stand in line for 45 minutes only to buy bread and today it’s moldy!!!!!!!!
Review by Amne8 months ago
It's better than Sam's club because one time sam's club didn't want to give me my free sample.
Review by Pribbens8 months ago
In December of 2019, I went to Costco wireless to upgrade 3 of my phones and get the $300 gift card promo they were running at the time. They did not have the phones, so I paid the taxes and they ordered the phones. When the phones got to my house, 2 were the wrong ones. So, I went into Costco and they said they had to reorder them. So, I paid the taxes again and they reordered the phones. They informed me that a return label will be emailed to me and the taxes I paid in the first order will be refunded. I made sure to ask if I would still be eligible for the promotion they were offering in which they replied YES. Everyone was very nice and accommodating at this point. After a while I called again about the refund/return label and they informed me it was PROCESSED and I will get the refund and the label was emailed. That's when the problem started when I called back and asked about the refund and the label, they kept on telling me that is was processed and I would be getting it. As of today, this has not happened yet. So, I called many times and asked for a call back from the "manager". I've must have left her 3-5 messages (also ask for call back from corporate, which never happened either) for a call back and today she finally called because I used VERY foul language when I left her this last message. I can admit that because this has been ongoing for almost 2 months and this manager never felt the need to call me once. In today's conversation she inform me again that the label is at the kiosk and I needed to pick it up. I have told them many times that this is a very busy time of the year for me with work and home life and I can't make it there. For some reason they said the email will not go through so I give them another email to send it to and asked that they call after they send the email so I can check to see if I got it......NO CALL. So today she finally called to yell at me about my language and to threaten me that she was going to use social media to bad mouth me because I was going to leave a bad review for her POOR customer service. I asked her ONE question that her either could not or would not answer. I asked, IN THIS DAY AND AGE, WAS THERE NO OTHER WAY FOR HER TO EMAIL, FAX, TEXT ETC. ME THIS LABEL?? Her answer was, "the label is here at the kiosk waiting for you to pick it up". She shared NO CONCERN for a person's time NOR did she try to find another way to get me this label to HELP me save some time and not have to drive to the store. Again, I ADMIT my language was bad but this was what it took JUST TO GET A CALL BACK from this manager. How professional is that?? In over 1 month.....this is the first time this manager fell the need to call me back. I work at a car dealership and she had the audacity to question me about how I treat my customers!! Threaten me that she will leave a bad review for me pertaining to my job.
Let me give you an example of what I do at my job.new years eve a customer came into the dealership to pick up his car from service only to find out that they closed early and was not able to pick up his car. I work in the sales dept so couldn't really help him with get his car. Again, this was NEW YEARS EVE at around 7pm! So given the circumstance, I offered the customer a ride home since he informed me that he had to take a LYFT to get to the dealership.
If this manager shared the same concern for others as I do, I'm sure this would NOT be happening right now
As of today, Feb, 2 2020, I have NOT been refunded the taxes I paid in the first order. Label is still sitting at the kiosk waiting for me to pick up and I can't tell you if I will be getting those gift cards or not. Obviously, all these things would require a bit of customer service support to achieve which I'm not getting.
I'm sure not everyone goes through this as I did and most people have a great experience!!!!! So I guess my ONLY question isWhy is this "MANAGER" NOT willing to help resolve a customer service issue??
Review by Yarlenis Clarie8 months ago
2/12/20 today I received an email from Costco stating that the above-referenced printer was returned with Amazon clothes instead of the printer I personally packed and shipped back the printer to Costco via my apartment concierge on around the beginning of January 2020. Speaking to various morons at Costco like Rochelpe, Cindy Wanklin, and Molly who insisted the printer never arrived but the clothes I sent did and they sent them back to me can you believe this fiasco???
Review by Heikina8 months ago
I order small stuff from them tome to time. They deliver it extremely fast. Easy returns, convenient support. Love it more than Amazon
Review by VIPrecords9 months ago
If you have a flat tire you have to make an appointment or if you walk in you have to wait all day until they have finished the appointments first
Review by Porteret9 months ago
Costco Wholesale i like but Costco citi card its bhulshit company its very stupid costumer service ... no body use Costco citi card
Review by Sabreana9 months ago
This is the response we received from Costco after we sent them an email about the Tire Center. Worst customer service I've ever experienced. I guess they think that they are so big and that we need them more then they need us. All of the years I was a manager in retail, I knew where my paycheck originated. Notice they did not include a phone number. Had to Google that separately.
Auto-Response By (Administrator) (02/12/2020 04:15 PM)
Our Member Service Center is committed to providing real-time assistance via chat or phone. As a result we will no longer be responding to requests via email. We look forward to serving you!
Customer By Service Email (Cynthia Cole) (02/12/2020 04:15 PM)
Earlier today, February 12, we stopped at the Costco tire center at the Rancho Cordova, CA location to inquire about replacing the tires on our car and to ask about the advertised sales in your latest brochure.
We asked about a quote to replace the tires and about the sales going on. Frederick (Fredrick, not sure of the spelling) at the counter was condescending and dismissive. He gave us a current price quote per tire and when we questioned him about other possible deals, we said something to the effect that "Well, I'll be glad to charge you ladies fifty dollars more per tire at the full price if that is what you want." We don't put many miles on our vehicle per year and all we were trying to ascertain was whether there was another tire with a lesser mile warranty (he quoted an 80 thousand mile warranty tire), that was perhaps a little less expensive. He kept his demeaning "you women don't know anything about tires" attitude and we became upset. He said, "Do you want to talk at my supervisor" (his words) and when we replied in the affirmative, he went to the shop area door, gave a loud whistle and yelled, "hey these women want to speak to a supervisor;" at which time we could hear someone else from the shop area reply, "eeew, they want to speak to a supervisor," in a high-pitched voice accompanied by laughter by the employees. This indicated to us that apparently, this happens quite often.
Xavier the supervisor was not much better as he approached us laughing and didn't seem interested in our complaint about the counter guy. We had some words with him in one of the bays and were basically dismissed.
All it would have taken from either of these guys would have been, "we apologize if you felt that we were speaking down to you, it was not intentional and we are sorry. Here is the best deal we can give you for a set of four tires if you buy them today." Ta Da
The whole confrontation could have easily been avoided had either of these men had any idea about customer service. Needless to say, we will never buy tires from Costco and at every opportunity, will tell everyone we are able to about the rude, condescending treatment received. Especially our female friends.
Cynthia Cole & Ruth Scarborough
Review by Sketch9 months ago
We ordered two items from Costco.com during the holiday season. One toy, one television. The toy did not arrive during its estimated range and no one at Costco.com could tell us where it was or when it would arrive. We finally bought another one at a physical Costco only to have the mystery package arrive a day later...still no tracking number or shipping. The TV never arrived. A tracking number from UPS was issued and for 5 days the status stayed the same, "label printed." Finally after repeated phone calls Costco determined that it had been lost and that I could wait another 5 days for a new one to ship out (no offer of express shipping) or wait another 5 days for my funds to be refunded. I chose refund and am purchasing somewhere else. TERRIBLE customer service, not the people, but the system. And, if your system sucks, you put your customer service people in difficult, bad situations. I will not purchase from Costco.com. I suggest you stay away as well. Get it from the warehouse, or don't get it there.
Review by Discomini Kasoem9 months ago
It is absolutely not worse to pay Costco membership. First of all it is not true that you are buying at Costco at "wholesale prices" just like it is absolutely not worse to pay $60 a year or more for Costco membership. You dont need to be smart to figure it out but somehow it blows my mind to see so many naive people staying in long lines to check out or the same people who always have to look to even park their cars. The most ridiculous is that Costco has such a low choices of products and most of them Are Not cheaper than in stores like: Walmart, where you have 100 times more choices of stuff and often cheaper stuff and food, Wincos, who has way more choices of food is also cheaper overall than Costco. Even Fred Meyer has quite comparable prices with way more choices of stuff and food ...plus none of these stores requires pay for membership and none of them have so much waiting in lines and problem even park your car. Think about why Costco is the only company who makes people wait in line with 2-3 items and not having "express lanes" or check out yourself? Because Costco wants you to buy as many items as you can put in their big shopping carts and thats why not offers small shopping carts like most of stores and if you buy only couple of items Costco will have you wait in line with people who have full big shopping carts. ..... not fair at all.
Review by Muling9 months ago
We have always liked the toilet paper at Costco. Reasonable price and good quality. Obviously Costco has now gone on the cheap with the TP! It is horrible compared to what they sold before. I assume this is more profitable for Costco but terrible for the consumer. On a related topic, this isn't the only product which has gone away or gone downhill OR gone up significantly in price. Many of Costco's customers I know have either cut down significantly on shopping there (as I have) or don't do it altogether. Too many times taking advantage of our loyalty. Just terrible...Jeff
Review by Renden9 months ago
I am a fan of Costco. last Saturday I bought a bottle of CoQ10 and today I found it was already opened, and only half softgels left. Someone stole the softgels! I buy fish oil and vitamins at Costco for years, never have such thing happen before. I don't think it's Costco's fault and in fact the customer service agree me to return. but it's still scaring to think about someone can open the bottles on the shelf, steal or change the medicine inside. I hope Costco can install more monitors in drug area! and I write this review here hope everyone check the bottles carefully when you buy them.
Review by Mahriana Smaliy9 months ago
Costco use to be the best company, but now on the Thanksgiving day (2019) no one can logon and I felt like I wasted my $ for the membership for nothing. Untrustworthy and Very Disappointed. I bet Costco they don't care about the customer anymore even if you write the bad review here. Please I don't need your apologize Costco needs to fix the problem instead. I can login to Samsclub can do it but not Costco. As investor and member, this is very disappointed
Review by Willerby9 months ago
I ordered and the site said I would get delivery on 12/24 - my package never cam and now I have a very unhappy child. Worst ever - will never order from them online again. Liars!!!
Review by Sunima10 months ago
I bought a apple pie for Christmas dinner. 2 days later there was mold on it. I was very upset to say the least, I have never had any pie go this bad so fast. I will never get another one. If it needed to be refrigerated that fact is not on the pie anywhere. I don't think it would fit anyway. I couldn't take the pie back to the store I threw it out. But, did take pictures. Everyone just be aware. Thanks for reading this.
Review by Azzad10 months ago
I live in Springhill Florida went to the Costco that was about 40 miles from me and bought a piece of salmon and a piece of cod ended up throwing both away the worst fish I have ever eaten or tried to eat in my life very disappointed Costco will lose my card and never go back again by by Costco
Review by MixPlanet Kranner10 months ago
Oh man, ordering a viable product should not be this hard in this day and age.
Unfortunately I have had issues since the beginning of placing my order.
I originally had the order to be shipped to my new address, which was cancelled after it was placed but not processed due to it not being an address I have lived at for more than 3 months. This right there was irritating for two reasons, 1. I am moving- why can't a new address be used?? 2. Because it could be placed, their policy is to put a hold on your card for this amount, but even though it wasn't even processed I was given a 7-10 business day ETA on the release of the hold. Which means my money- that was never used, could not come back to me due to an order that again was never even processed fully. This made it difficult to replace the order and go about my usual financial business. Then finally and eventually, I received my order, but not as advertised! The promotion was supposed to include a gift card to google play, but wasn't in the box. I will say this was simply resolved with a refund of that amount- however it was kind of frustrating to learn that refund process would only take 1-2 business day's, which then begged the question as to why I was given such a long eta on my other issues! And also, I wanted the package as advertised, it was part of my reasoning for purchase. Next, the TV I ordered wasn't even the correct specs as advertised BY both Costco and the product brand. So now I have spent around $750 with taxes, shipping, and everything else for an item that really only had half the things I was looking for... EXTREMELY frustrating and disappointing. No other site or company have I had this many issues with when ordering online, which is how I do most of my shopping. Normally Costco is a company I prefer to give business too, but now I'm feeling foolish for not going with a different place, as the price for this tv is now available on other places negating the value of being a member to Costco and receiving "better special" pricing.
Review by Ysabella10 months ago
It is absolutely not worse to pay Costco membership
It is absolutely not worse to pay $60 a year or more for Costco membership.
You dont need to be smart to figure it out but somehow it blows my mind to see so many naive people staying in long lines to check out or the same people who always have to look to even park their cars.
The most ridiculous is that Costco has such a low choices of products and most of them Are Not cheaper than in stores like: Walmart, where you have 100 times more choices of stuff and often cheaper stuff and food, Wincos, who has way more choices of food is also cheaper overall than Costco. Even Fred Meyer has quite comparable prices with way more choices of stuff and food ...plus none of these stores requires pay for membership and none of them have so much waiting in lines and problem even park your car.
Review by Spoonle10 months ago
I moved recently and as I was very short on time I decided to order all my appliances at Costco.ca ( in total 6 major pieces were ordered) . Although the ordering process is really simple, the delivery process is not only not reliable but also bad.
on the last delivery of my new stove, I received an email that the stove was to be delivered on Dec 19 but never got a call to confirm an hour. I took a day off from work and waited the whole day and nobody showed up. called Ovation Logistics the delivery company and Costco. They told me they could not pick up the stove at the factory and that the next delivery window for me was Dec 28!!! No apologies, no way to speed up the delivery and a measly compensation of 50$ was offered to me for the inconvenient. As to Costco Customer service, they were quite sympathetic on the phone but totally USELESS... Talk about an inconvenient when you do not have a stove and guests for Christmas dinner!!!! On dec 28. I finally received the stove which was literally dumped in the middle of my kitchen with no help to level the legs nor set it up. Ladies, let me tell you that it is quite hard for a single woman to level a stove and set it up. I called Costco again to complain about the cavalier attitude of their delivery service and after 45 minutes waiting on the line, I was told that I should have read the delivery policy and that they were not setting up the appliances. And to add insult to injury, Costco offered me 50$ to compensate for the awful experience I had with them. When I refused and told them it did not feel
like they acknowledged the many mistakes made and major inconveniences I endured, the guy on the phone was abrupt and impolite. The appliances I bought were not on sale or cheaper than anywhere else. I just made the mistake to to trust Costco"s reputation. Please learn from my experience and purchase your appliances somewhere else...
Review by Indypers10 months ago
Costco Taiwan is getting cocky as they seize growing marketing share. more and more products they choose to sell in the store are not worth of its value.
Review by CatMayZ10 months ago
Costco has finally made it to Australia. We have, I think, around 10 stores thru-out the country.
I'm not a member. So I can't buy food or petrol there. I refuse to pay $60 for the privilege of walking into a Costco to buy groceries, when I can walk into stores such as Aldi, Coles & Woolworths for free. My neighbour is a member & he brings me home a pack of Costco's scrumptious blueberry muffins each time he takes a trip there. 12 muffins in the pack for $10. I've never seen such large muffins in my entire life! They are soooooo yummy!
I've been into a Costco store to have a look around on a few occasions. Seriously massive, & lots of walking to be done. I sure get my exercise there hahaha. Never seen such large trolleys anywhere!
Great grocery store for families/singles who are wanting to save money by buying in bulk. Their petrol outlets are great as well, with prices per litre much cheaper than other big name servos. I hope we get more Costos here in OZ in the near future. They seem to be very popular with aussies.
I'm giving Costco 5 stars with this review. Purely & simply because the store helps people to save a ton of money on their weekly food/petrol bills. I'm not happy that aussies have to fork out $60 for the annual fee, especially considering we don't have the variety of products in our Costco stores that you guys have in the USA. So, not really fair, if you ask me. but it is as it is. We have to put up with the fee, or shut up. So, the majority of us put up with it & pay. But not me.
I'd like a Costco CEO to explain to me why we have to pay a higher annual fee than Americans? It's not right.
Some good reading - www.choice.com.au Type in search box "Is A Costco Membership Worth It?"
Review by Searing10 months ago
I ordered a computer costco.com and was notified it was delivered but when I spoke to my family they never got it. I went online to speak to costco rep and she was useless only wanted to refund my money. I spoke to daniella manager and she helped me to get a si.ular computer ordered so it can be there by xmas. Why doesn't costco required signature confirmation on expensive electronics and knock on doors. My family was home. I have 47 days to decide if I want to renew my membership but I. Leaning to not to renew after this bad experience. I never had any problems at Sam's club.