This company should be close down. I filed a complaint with the Texas Consumer Protection Bureau and I encourage everyone with a bad experience to do the same. My son saved for months to buy corvette seats, his order was over $1,000.00, we did not receive the mounting plates so only half of the hardware was received. Repetitive calls only result in "You will receive an email from the claims department in 24-48 hours", or sometimes they offer 4-5 days. No emails come with a resolution. We then decided to just request a return authorization, guess what, no response other than the same- "wait 24-48 hours" I don't believe there is a claims department. Don't order from this company, you will regret it.
Review by TWheeler3 weeks ago
I ordered a front bumper and the web site said free shipping. After a week I got a bill for shipping. I needed the bumper because the car was tying up a paint booth. After three weeks I got a letter from fedex stating that corvette mods had made a error with contact info. Fedex told me after talking to 7 different people that the part was returned to corvette mods. I've contacted corvette mods three times and still no customer service. Basically told it's not their problem!!! DO NOT do business with them!! EVER !!!!
Review by Elchen4 weeks ago
I ordered a set of screws for $7.99. The shipping was just about the same price. Apparently it was shipped, and I never got it, because it was missing the apartment number. The person who took my order failed to ask my apartment number. When I called to try fixing the situation to get what I ordered, I was asked to pay for shipping AGAIN! Apparently it was my job to make sure that I was asked all of the right questions, as well as answer them all. I found it funny how when it came to paying, there was nothing missing there. Yet, he couldn't remember to ask me for my apartment. Not everyone lives in a house. In any case, I was not offered anything resembling satisfaction towards a new (potentially long term) customer. They kept saying that it wasn't their fault. So, in other words, it was mine. They refunded me minus the failed shipping amount. I guess I'll do business elsewhere. Unfortunately not everyone reads this until it's too late.
Review by Zachm Belchem1 month ago
I purchased a Clear Roof that came in damaged from the distributor. To return this part I had to pay for the shipping. CorvetteMods would provide a Return Authorization. I did get a call from the Distributor who was an authorized GM Parts facility and they apologized and did confirm that they refunded the money to CorvetteMods. I still not have confirmation from CorvetteMods that this issue was resolved. My dispute is still ongoing.
STAY AWAY from this Company they are BAD. Customer Service is honorable. There should be a "Warning" on their web site, "You Buy from CorvetteMods and we will take your Money"
Review by EdBell1 month ago
Bought after market HID lights for my 97 C5. Received the lights, took them to my dealer to have them professionally installed. Neither high beams worked. Called several times, emailed them, requested an RMA. Nothing. Do not buy from this company. I will file with BBB and the FTC. I might file suit. These people should not be allowed to be in business.
Review by Thessaloaia1 month ago
I ordered 2 items, one from a competitor which came the next day & one from CRAPVETTE MODS. After a couple of days I called CRAPVETTE MODS & they told me the order was still being processed. Called a couple days later they said there was no info because it was still in the shipping dept. Called a few days later & I got a tracking number, I tracked it which gave a delivery date of 3 days later. When I didn't receive it I called them & was told that if it didn't come in another week to call the shipping Co. Well I called them that day & gave them the tracking number & they told me it hadn't been picked up yet. I called CRAPVETTE MODS back & they told me it had been shipped & the my complaint was with the shipping company not them & that I would have to file a claim with them. I called the competitor who also sold the same part but didn't advertise it for my year (unlike CRAPVETTE MODS) because they said it wouldn't fit or line up & it won't follow the body contours, that you would have to do a lot of modifications & it still won't look right. I called CRAPVETTE MODS to cancel but they said they cant cancel because it was already shipped but tracking said otherwise. So called my CC Co to stop payment on something that had not been shipped. OOOO then I got got an threatening email from CRAPVETTE MODS saying that a third party collection agency will be contacted unless I pay or send the part back, I said I cant send something back that has never been shipped. 3 day later when I tracked the package I noticed it has now been picked up & showing movement & this is about a week after they said it was picked up (Liars) & 4 days after it should have been delivered. When packages get picked up the tracking history will show movement(don't believe me, call UPS or FEDEX). so I called the shipping Co gave them the tracking # and told them to cancel & RTS that package. They did & called the cc Co & got the shipping charge taken off as well because I had proof (through the tracking info) that they shipped it days after I canceled the order. Save your money, your time & avoid hassles by not ordering anything from CRAPVETTE MODS.
Review by Swifter DaCorsi1 month ago
I recently purchased a Z06 replacement grille for my C7 which CorvetteMods advertised as an "OEM part direct from GM" at a cost of $649.99. When the "OEM part" was received it was actually an aftermarket knock off which goes for $100 - 120 on Ebay. This was and is a total rip off by Mr. Neal H. Balogs company! After several calls and emails to CorvetteMods there has been zero response so I am preparing a complaint with the consumer fraud division of the secretary of state, the FTC(since this is internet fraud) and the better business bureau. Stay away from this company, really bad business
Review by Bukhtiar1 month ago
Needs a Zero rating.
Ordered a pair (driver's side and passenger's side) of interior quarter trim pieces.
They sent two driver's side and no passenger's side trim pieces. I only needed the passenger's side. Didn't worry too much as everyone makes mistakes.
Sent an email describing the issue, two days later, no reply. Called and spoke with their "support" department who obviously did not speak English well, is not based in TX and turns out is only an answering service.
I will NEVER use them again.
Review by TrevorG1 month ago
While trying to return parts that were unwrapped and unused I ran into the most convoluted and difficult return system that I have had the displeasure to utilize. It became so cumbersome that I ended up keeping the parts and absorbing the cost. There are many (and much better organized) online auto stores where you will receive better customer service.
Review by Sanrdra1 month ago
They mailed me the wrong taillight for my car.They asked me for a photo of what I received. I sent it. I Never heard back from them. I Have sent at least 4 messages. So I am stuck with a $54 taillight that I dont need
Review by KinyaPenny Hancer1 month ago
Called to cancel the order 10 min after placing....said it was shipped already, BS and have to submit email..more BS........ Look at other complaints here.....same crap BEWARE!. I have the items but refused the return...and pickup tag I was promised on the first call of many..Also came in a box from Corvette America. awesome company...customer service there A+. Corvette Mods is just a middle man that only takes your money.
Review by Shamsad1 month ago
Ordered 3 items from them, recieved them but one was wrong (dash kit not even for corvette) reordered it and said 5-7 business. It's been 13 business days (as of Oct 24th) and finally received email saying they shipped it today. We'll my corvette has been in pieces in a shop and I'm paying basically a staorge fee daily, u think corvette mods will help out, bullsh*t.
Also 2 wks after recieved items fed ex sent me a bill for $137 for duty on these items. No where on corvette mods site does it indicate duty, service, taxes, etc...
Never again order from this fly by night company. What a joke..
Review by TheRofS1 month ago
Worst Company to Buy Corvette Parts from, don't make my mistake. Bought a part that was defective. They turned down the replacement even with the pictures. Called the number multiple times talking to Richard & Sammy just to have them tell my to send another email to service and they will get back to me. Never happened. Could never talk to anyone past the first person who answers. Refused to let me talk to a manger or have them call me back. This company should be reported to the Better Business Bureau and / or the State attorney Generals office for poor business practices They state Guaranteed Satisfaction. But, they do not deliver. They just take your money. I responded to the survey with the same disappointment as above. Their response from the owner -a canned email - Sorry to hear of your concerns, please contact our service team so we can assist you further. Do they think we are stupid! Call again and get the same run around. They have my phone number, if they cared they would call me. Tell all your Corvette friends and put it in your Corvette Club websites & Newsletters. Beware and Do not buy from this company! All they care about is your MONEY!!!!
Review by Thaimy1 month ago
Talk about a Triple-T scenario. The first tee of service, when you are trying to figure out about a product and why you have called multiple times and nobody's answered or has directed you to a line that doesn't even work and then you just get hung up on that is already a recipe for the first terrible T. And when the customer service team starts yelling at you and talking back with a sarcastic and rude demeanor it's like give me a break. For the second T of reliability, When you are told that you're supposed to get a gift card for a purchase of over $200 of around $20 and then you are told that is on your account and then you called to ask about it and they send you to the customer service email and the customer service line replies that is ridiculously stupid borderline FALSE CLAIM. The last and final T, When you get a product that is only one make for only your generation and then you get a completely wrong item because they don't know how to ship the right damn product it's like oh my gosh who is the idiot behind the counter working there. I don't write reviews on any company even if I've had bad service but out of all of the companies I've ever been to this is absolutely the worst I've ever had. I will be informing my Corvette club about this terrible customer service and making sure that there is no future purchasing for me or anybody in when you get a product that is only one make for only your generation and then you get a completely wrong item because they don't know how to ship the right damn product is like oh my gosh who is the idiot behind the counter working there. I don't write reviews on any company even if I've had bad service but out of all of the companies I've ever been to this is absolutely the worst I've ever had. I will be informing my Corvette club about this terrible customer service and making sure that there is no future purchasing for me or anybody in my club... goodbye Corvette mods....
Review by Karatheodori1 month ago
I've purchased a few items from CorvetteMods over the past few years. Unfortunately the quality of service gets worse with each purchase.
Most recently, I learned after the purchase, the item that was going to take 7-10 days for CorvetteMods to deliver (stated 3-5 on website). I immediately contacted customer service and they assured me that they would cancel the order (same day,). After 3-days CorvetteMods refused to cancel the order, and now they are making me go through the merchant processing company to get my money back. Business must be really bad for this company to have to take my money?
Review by Jetrvoox1 month ago
I ordered rims, center caps, and lugnuts from this place. First they only sent me 3 rims. Second they didnt send the correct lug nuts and third they didnt even send the lugnuts. After calling them, they couldn't even give me information on my items I purchased. They told me I would have to wait for an email to correct the problem. I asked for details on my order and they did not have them. I would not recommend this site to order anything from. I paid 100 bucks for shipping and they cant even get my order right much less have it all shipped to me at the same time.
Review by Mrs Bunce2 months ago
After waiting 2weeks CorvetteMods sent me another customers order, I notified the company by email and they said my order was on its way, into third week I called the company, they said it has to be an email, call,person can not access any information on shipping. I emailed again, nothing. I called again, told to email again. Next email from them says I have to take a photo of wrong item sent to me and email,it to them, which I did. I also called and asked when and where iis my product ? Again, call,centre person can't help with that. I get another email from. Them telling me to send wrong order back to them with other customers invoice ect in same packaging, at my own expense. I asked for refund and was denied also still,cannot tell me anything about my product which I paid them $25.00 for. I'm still waiting but don't believe I will get anything from this shoddy, scam place CorvetteMods. Don't give them your money
Review by LordVictory2 months ago
Another customer had returned an item that I needed and they charged me $60 to overnight it to me. I can't find a company that charges that much for shipping. Then my dealer was able to get the part and they won't take it as a return, claiming it is a "special order" item. Even though it was sitting literally on the shelf at their warehouse in Ft Worth. What a crock of horse crap!!!! Losing a customer forever over a $49 part, plus $60 to ship it!
Review by GameHQ MacBain2 months ago
I had purchased a Quartz Clock for $169.00, they sent an ELECTRIC CLOCK instead which sells for $79.00. They swore up & down that I purchased the ELECTRIC CLOCK, not the QUARTZ CLOCK. I asked them, how many ELECTRIC CLOCK'S do you sell for $169.00?? They still covered each other's back side. And still called me a LIAR. Th invoice was all they needed for a REAL COMP FORMATION, the one that both of us had. I should have never ordered anything from them ever. I found an excellent price on a Bumper Guard. I thought that it was a "Grill Guard" piece. I was not sure, so I asked before purchasing. They assured me that it was what I was looking for. This was on 8-28-19. I received the part on 9-5-19. It was the incorrect part, that their sales person sold to me. Now, they want a picture which I am unable to provide & they also want a 20% restocking fee. It wasn't my mistake, just the one buying from them as corvette Centeral. @least that is what was on the box it was in.. THEY DO SUCK, BIG TIME. We all need to go to the CORVETTE FORUM, & let it FLY.. sorry abt my harshness, I am still quite upset with them.
Review by Juenelle Martiniv2 months ago
Avoid doing business with this company. From their return policies that seem very shady like returning something that didn't fit and 2 were bought the same size and had to pay for return shipping, then they subtracted $20 for their original shipping which was arbitrarily high and then a restocking fee on top of all that! Restocking fee on a light jacket and $20 removal of shipping and my $12 to return it! What! There's less then half the amount left. Or even something as simple as default settings for a refund on a return being set to "store credit" on a returnable item and then seconds later, after the return request sent, I emailed back to say I wanted the refund, not store credit, and get a response saying no it can't be changed! To the lack of return emails from customer service at all or even in a timely manner of a few days, not weeks. To their "Refer a Friend" program which has made a friend disgusted with her experience as well and not receiving the only 1 item she ordered and no response for 2 weeks to her 2 emails and then had to call them and all she was told was they'll look into it and still no response! Not a company we want to do business with when you're dealing with intelligent people when there are so many other companies out there doing the same type of business. Hope those $$ were worth losing a few very good customers and a host of bad reviews
Review by MaidofKent2 months ago
They rejected my RMA have done plenty of business with them. Did not even open package this is ridiculous.
Review by Didriksen2 months ago
This is the worst automotive company I have every dealt with! I'd give it ZERO stars if I could. I placed an order based upon their offer of free shipping, only to be charged for shipping anyway. When I contacted Customer Support (off-shore I believe), they were no help and only confused the order more than it had been. I then tried to cancel the order—the shipped the part and charged me anyway including a charge for shipping. I then tried to return the part—another awful and unhelpful run-around with Customer Support. It took weeks to get a return authorization and several more weeks before I saw a refund hit my account—and they still shorted me the cost of shipping!
I checked with the Corvette Forum (corvetteforum.com) and discovered that Corvette Mods received so many complaints from forum members, that the company was removed as a vendor. I wish I'd known this before I dealt with them! BUYER BEWARE—DON'T BUY FROM CORVETTE MODS!
Review by BruceO2 months ago
I've now ordered multiple items from Corvette Mods and have had horrible experience each time (shame on me for giving them multiple chances). They are just middle men selling things that you can buy from other sites. Order processing takes a week, and then it takes weeks to get the merchandise. Descriptions are awful. I've recently had a return. After waiting 2-1/2 weeks to get the shipment, then I had to request an return authorization. That took 9 days. Then you need to pay return shipping and more shipping costs to get the correct item. Horrible customer service - they always say we'll call you back, but never do. Beware!
Review by Callumn2 months ago
First off I ordered some parts and after weeks of wondering where there heck they are I contacted them. You call and talk to a Pakistani sounding dude that says he's just an answering service. It's a big joke you can hardly understand the guy. So he says I will get an email within 24-48 hours, I thought ok great. I receive a vague email a day or two later with my order number but not saying much more than that. Just some invoice numbers and saying I see your parts will all ship together? Then I email back asking how long this is going to take , maybe I'll just cancel. A day or two later I get an emailing stating let's figure out how long the parts will take before you cancel. Days go by... nothing.
Finally I begin the painstaking cancel process of yelling at Pakistani answering service dude and emailing. I get emails back randomly every few days assuring me that everything will be ok and that the cancellation process has begun.
After a few days I got one requesting more money for shipping?? Saying that they outsourced the parts. That's the thing this company has no parts they order it from other Corvette outfits.
So I freak out and they say oh sorry for the miss understanding and that they will get my money back to me in 3/5 days. That was a week ago. So I've waisted about a month and that's where I'm at now.
Sometimes they will get back to you sometimes they don't but it's all BS every time!
Review by Newillames Borani2 months ago
Dont buy here. Customer service is horrible, business practices are horriable. And product is again horrible!!!! There is not one good thing to say about this place!
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