Corsair Reviews

Got a Corsair keyboard and it's built well, sturdy and feels great.

well I have a k95 keyboard that has lasted me nearly 7 years now, the bulbs aren't really that great but every key still works. It is marginally better than most keyboards on the market but I do recommend buying the newer rgb models instead. When I tried to reach customer support over dying LEDs on the k95 they said an RMA would cost 30 dollars just to put it back on their shelves and like I didn't make the LEDs break. They broke on their own.. so idk, I would like to have ultraviolet leds instead though.. I never used the regular ones.

Purchased a Corsair Ironclaw Wireless RGB mouse a year ago. The mouse wheel caved in and the left click stopped working. Everything else about the mouse was just fine, but this one defect occurs in many of their mice and they don't care to prevent it in the first place. RMA is horrible, they haven't even responded to me after a week of calling and responding to tickets.

Your headset f---ing ssuucckk!!!!!! They don't work for s--t with the ps4 and I'm mad as hell spent my hard ernd money on a headset that dose'nt let you adjust the volume and the s--t is low as hell very pissed-off!!!!!! P.S. Bought the s--t from Bestbuy they didn't give a "F" when it happened to me! But who knows??

Just made a claim on ram warranty, forgot that it had lifetime warranty and just had them sat around for a while. Fingers crossed there's no issues but that could of course happen and then my review will change to be like the rest on here.

Quickly heading downhill on this, had to dig out a receipt from 8 years ago which was troublesome on it's own.

Now they don't have my ram in stock currently, which is fair considering Covid, so they are offering me a downgrade on my current ram which won't event fit my PC. The timezone of the e-mails doesn't help considering I'm in the UK and the customer service team is in a different time zone, so each response takes at least a day. They do seem to respond within 48 hours to each e-mail.

2 problems so far
1) They don't want to offer me a fair service, never have I known a company that wants to downgrade me on a warranty claim.

2) This is a nightmare, last thing i want to do is have to fight a company to uphold their promise which I paid for. So far its taken 5 days to get this far and I'm not expecting it to be resolved anytime soon

My new corasir 32gb ram died at only a year old which was disappointing so after a few weeks of email communication I sent it back for an rma warranty replacement... they sent back a different set of ram that I did not agree to receiving back and it has now taken them over a month to reply to each email to resolve this issue and I am getting absolutely no where with it and so frustrated that they cant fix this simple issue of just sending the correct ram replacement back which they still stock a lot of as it was just out when I purchased it... absolutely diabolical service in wait times for email reply's and resolving a simple issue... it has now been 6 MONTHS since I first emailed about the faulty ram not acceptable at all.

Very good and reliable

Cancelled an order 10 minutes after placing it. They respond within a couple of hours saying that they cannot cancel the item as it is "already being prepared for shipment." They then proceed to ship the item to me anyways FOUR DAYS LATER. Unacceptable!

Hm, so I am trying to solve an issue with my headset that stopped working. I opened a ticket which has't received a reply for a week so I was becoming slightly worried and called the support. After a troubleshooting that took place over the phone, I have been given an advice to discard the headset and wait for a reply on my existing ticket for a replacement. This seemed strange to me but I followed through. A few days later I have finally received a reply on my ticket about sending the (now discarded) headset for an RMA. This has caused even more worries so I tried to solve this issue. No response. As of this day, I am waiting for a reply on how to deal with this issue which has been supposedly escalated to a higher officer. Ticket has been open for a month and so far I received contradicting advice and nothing useful.

Ticket no. 2001282777

Terrible service, I orderd for over 1500euros
And they refuse to refund or replace 2 products which was defect on arrival!

I received 2 defect products I ask for a refund or replacement i threw out the original box and without that they refuse to accept the rma it takes them 2weeks to respond for each mail... I paid 100euros for shipping it toke over 3weeks before I had the product in hand I can't recommend such a behavior from a store I will contact a lawyer about the matter when I am sent a faulty product and tell you about the problem within a week of arrival i am in my full right for a replacement

I open the package find out the product is not working I then send you an email 2-4weeks later you deny my request? This can't be legally accepted...

Stay away from corsair own store, buy from a trusted retailer this is a scam !!
2001262070

take my money with no recipt i will be contacting my card about the error and get this fixed. aint no way you guys selling products like this ill just pay top dollar... you won't be keeping my money

Update 2: So today, after more than 2 weeks, Andrew from Corsair sent me a new email saying there's a new problem to my order that their payment provider was unable to capture the funds (I saw my credit card got charged minutes after I placed the order). So they have to cancel my order, and ask me to place the order again (which I cannot do because the PSU is out of stock). Which I now understand they lied to me in the first place. And that pissed me off. You could just have told me in the first place, asking me to buy somewhere else. why made me waited for more than 2 weeks (with all my PC parts ready) and now saying you cancelled my order? 1* is way more than what you deserve.

Update 1: after this review, Corsair reached out very quickly to resolve the problem. A little communication is always appreciated doesn’t matter the problem has been resolved or not. I’ll pump up 1 star because of this. Another star after I receive the product.

I ordered a RM750x PSU 10 days ago (order #: 4000274112) when it's back in stock and the order is still in process today which makes me wondering what took so long to process.

I first thought it must be the COVID-19 and was patiently waiting, but I ordered lots of things from where else during this time period and usually the shipping is slow not the processing. So I decided to read some reviews to see if anyone having the same issue and found out people have been complaining about Corsair order status for years.

I can understand the COVID situation, but shouldn't Corsair just let people know that their order process will take few weeks before shipping so that they can plan accordingly? I bought all my PC parts and they're already here waiting for this PSU. And in about 2 weeks, I will not be able to return them if they have problem (out of returning window) because I don't have a PSU to test them.

I don't want to go harsh on Corsair with this virus going on, but they shouldn't put me into a situation where I have no choice but to complaint to get things straight out.

Stay healthy people!!!

Originally I had a 1 star review on here due to the RMA process regarding my H150i a couple of weeks ago because that took 17 days to receive a reply after submitting a ticket and a further week and a half after that before I got a replacement. I recently had to RMA my corsair mouse due to a fault and this time I heard back within a week and had my old one sent back to them and a new one shipped out within another week. I understand that due to whats going on they are busier than normal and that the corsair team are under extra pressure. So thank you corsair for the help.

Bought a psu my order number is: 4000270439 it says its still in process but how long will this take? I need a tracking code or something i have all my other parts just waiting on the power supply.

Edit: the problem should be fixed and will update the Rating when it arrives.

Bought a pc case my order number is: 4000267242 it says its still in the process but how long will this take? I need a tracking code or something i have all my other parts just waiting on the case

Edit: got a response and a estimated shipping time hopefully it can get here quickly but ill be patient

I would suggest ordering from a different company if you desire to get a decent customer experience. I came to Trustpilot yesterday since my support ticket at Corsair was not responded to regarding order number 4000262172 and people were getting responses wuicker here. After being on hold today for a while (I've called two other times with no answer) I was told my order was picked up by the courier and will ship "soon" and they will update me once there is a tracking number. However, about an hour after I got off the phone with renewed hope, I got a response to my review on here saying my order is still in process with no estimate of a ship date. You're taking a risk when ordering from Corsair. Some people have been waiting for a shipment confirmation since May. Others ordered as early as June 21st and were told their order shipped. It seems as though they are just saying whatever they want to people. I have serious doubt that my order is actually in the hands of the delivery service and waiting to be shipped. Try to find your Corsair products elsewhere.

I ordered a 650W PSU June 20th morning and my order is still in “processing”. It has been 5 days since my order, and I ordered from corsair specifically for the quick shipping time. I was told I would get my order quick but seems like that’s not the case. Is this normal? When will my order be shipped? Order number: 4000263652
EDIT: Thank you for helping corsair! Turns out my order is in shipping although the website still says in process.

I ordered a PSU about a week ago (#4000260049) and all it says is "booked". I haven't gotten any updates since. I submitted a support ticket a couple days ago and didn't even receive a confirmation email or anything. From past experiences their products are good, but this is my first time ordering from their site directly and I'm really disappointed with the level of service

Had a fault with the Corsair Void headset. Was first told they can not help my "as is long time out of warranty" even though it was only a few months old. Made a complaint and finally received some help and got the headset replaced. Replacement was also faulty, the advisor i was dealing with was helpful and i have been sent a few different headsets all with different outcomes but all faulty. Was sent an email from "the director of technical support & customer service at Corsair" giving me his email and told me to contact him directly. I did this explaining the situation and 3 weeks later still no response. Clearly this is a company that does not care about their customers. Numerous times i had to contact them 2 or 3 times after receiving no response LONG after the time they state for a reply.

I bought a powersupply from Corsair and have not received any type of information regarding the product. I created a ticket and still no response after 4 days. I stayed on the line for 30 minutes and no one picked up. I find it extremely hard to contact them in any possible way. My support ticket is #2001241944

I purchased a set of manufacturer refurbed Void Pro headphones from scan over a year ago. The battery or something must of failed but i thought i would send corsair a message to see if i had any sort of warranty.

They came back to tell me my warranty was out but send the headphones anyway and they will have a look at them for me.

Long story cut short I was sent a brand spanking new set of corsair Void Pro headphones even though mine were out of refurbished warranty. Since then I have purchased corsair memory, keyboard, mouse, case, fans, PSU all corsair parts. I wouldn't look to another brand, If corsair makes it I'll buy it!

No customer support to speak of. My item was delivered without a full address and according to the courier service ended up being delivered approx mile from actual address; the reason given by courier was the address was provided by the supplier. Electronic paperwork at my end was all correct (correct address etc.). Tried the address where item was supposedly delivered but no one answering. I have since communicated this information to the supplier but absolutely no response yet- over a week now.
If anyone were to have any issue with item purchased then you are on your own it would seem based on my experience and I am now £49 down on the transaction and extremely frustrated!

Still no progression over a week later after Corsair responded to this. The item was delivered somewhere else and not to my address.

Excited for the product, but it hasnt shipped or processed.
If possible I would like an update on the order
Nunber: 4000236510

Edit: replies fast and helped

Good Product but Poor Customer Service,

My keyboard firmware crashed out of sudden, logged a ticket but got response from them, firmware are not available on the net but my keyboard has died, please help if Corsair Support happened to see this, my ticket number is 2001212924

Hello,

would it be possible to please cancel an order, the order number is: 4000240994 these were bought as gifts for family but I have just found out that another family member has already purchased these items from the site.

Thanks