I ordered five items from Copper Wear. The package that I received via USPS only contained 3 items. There was no packing list or invoice contained in the package. The tracking number on the original invoice that I received via e-mail did not work. I could not track the shipment using UPS or USPS systems. The tracking number that was on the package delivered via USPS did not agree with the tracking number on the original invoice. I sent an e-mail to the e-mail address listed on the original invoice, but that did not work, probably due to their inbox being at capacity from customer complaints. I then called the customer service number 1-973-287-5190 listed on the original invoice, and spoke to a rep. She transferred me to "her supervisor". The transfer gave me a voice mail message that indicated that it was at capacity, and I could not leave a message. I called back and spoke to the same rep, and explained the situation. She transferred me to a "different supervisor", that I was able to speak to. I was assured that I would receive the two items that were short in the original shipment. We shall see. Copper Wear has multiple customer service system problems.
Review by Dariy4 years ago
I ORDERED TWO PAIRS OF SOCKS, WAITED AND WAITED FOR THEM TO COME. FINALLY I CALLED, AND THEY SAID THEY WERE SENT AND THEN RETURNED UNDELIVERED. WELL IT SEEMS THEY SENT IT TO THE WRONG ADDRESS. THAT ISN'T WHY I AM DISAPPOINTED IT IS BECAUSE I INSTRUCTED THE LADY ON THE PHONE TO RESENT THEM, AND AFTER ANOTHER TWO WEEKS I GET A E MAIL STATING THEY REFUNDED MY MONEY. WHAT A COMPLETE WAIST OF MY TIME.
Review by Bafford4 years ago
I ordered a knee brace and it does not stay up on my leg. It keeps sliding down below my knee leaving no support
Review by Mamzy4 years ago
Works Great, doesn't stay up, pulling it up all day
Review by Mxxx Hofmeester4 years ago
Shipping cost over price!
Review by Thousand4 years ago
I've had left biceps tendinitis for the past four months. However, since wearing the Copper Wear elbow sleeve for only two weeks, the nagging tendinitis pain started to "break up" and my biceps is now finally getting better!! I'm thankful for Copper Wear.
Review by Bafford4 years ago
Ordered but never received!! Never showed up as having been sent on "tracking". Try one of the other copper compression options!!
Review by CustomerJena4 years ago
There is no tenough support for heavy physical workout ot training
need better joint support
Review by TomJ Derrow4 years ago
Ordered online. Was kept on forever as your system went thru all the products you make. Was never so irritated by this. Would never go on line with your company again. On top of this ,tried to get product where buy one and get one free. Ended getting an additional product which I did not want. My total cost was more then doubled from what the original price was for buy one and get one free. At this time not sure if the product is helping but do understand their is no guarantee it will work for everyone. Not a happy camper.
Review by Wiss4 years ago
After seeing the advertising material, I was under the impression it was a lot thicker. Very similar to the compression stockings I got after my knee surgery. I will use in conjunction with socks to allow me to stand for longer periods of time & get some yard work done.
Review by Sallysally4 years ago
Paid the fee for shipping yet it took almost a month for them to arrive, by no refund on shipping fees.. not worth all that money. Never again will I order from them...
Review by Nicks4 years ago
I like the product...but was very disappointed to find I spent almost $30.00 on the Copper Wear website and I found that you could by at Bed Bath and Beyond for $9.99. Screwed again by false advertising that it was an on line buy only.
Review by Mrsortiz4 years ago
I bought two knee sleeves for my father who has osteoarthritus in his knees but is still working hard. He does a job that requires him to be on his feet and move around quite a bit and while he is the youngster he once was he likes being a reliable member of the university team. The sleeve provides support and warmth and makes his day much easier without any discomfort. I have already recommended Copperwear to others and will continue to be a fan for a long time!
Review by Naiya4 years ago
These are the best things I've ever invested in.. would recommend to anyone with knee problems I couldn't hardly walk without them, now I move with ease while wearing them.. just love them
Review by AshKB Araceli4 years ago
I had my doubts about the knee sleaves relieving the arthritis pain in my knees - but they seriously gave me instant relief! I wear it not only during the day to help me walk normally again, but also at night, while sleeping! The compression does a great job in healing mode while sleeping. Thank you Folks!
Review by Shavine4 years ago
I bought the knee sleeve for my left knee.I injured it when I was quite a bit younger and now I'm in my late 60's and it gives me trouble every once in a while. I bought a elastic thing at the drug store for knees and it was very bulky and at times uncomfortable. The tommy copper sleeve is not bulky or uncomfortable. I really didn't think it would support my knee or do what I wanted it to do. To my surprise it
works better and is much more comfortable. Thanks Tommy Copper!!!!!
Review by CharlieOwen Pittet4 years ago
felt tight and uncomfortable
Review by Mengmeng Derrow4 years ago
this brace has taking the pain from my knee, i walk much easier, and can stay walking much longer. thank you Tommy Copper. Great products!
Review by Habte4 years ago
My upper knee measured right at the 19.5" mark so I ordered the XL because I didn't want it really tight but every time I move it ends up sliding down my leg. So I think without using tape I can't see this doing much good!
Review by RajeshkumarS Judt4 years ago
Used my Copper Wear Knee Sleeve for the first time last night playing Pickleball. They definitely gave me more support and my knees held up better than they normally do. Only problem is I found myself having to constantly pull them up. Any quick movement and they were slipping down my leg. I may need to just have a size smaller but they feel like they are right size, (snug, but not to tight)? Not sure if this is a common issue or not?
Review by Tikozy Talaid4 years ago
They tend to roll on my leg causing a tight band on top. I don't really know if they help much
Review by Brandyokitty4 years ago
Tommy copper product is completely stopped my pain
Review by Matylda4 years ago
Their customer service is very rude and OMGosh slow they are.
Review by LisN4 years ago
Let me get back to you after I've used it for a few weeks.
Review by Inksea4 years ago
I am so disappointed - I ordered two ankle and two knee copperwear for my husband - he specifically needed them to travel with and so I ordered them about ten days before he was to leave...
It took 6 days to even ship out and 11 days after ordering they are still not here.
For the extortionate price of shipping plus the additional shipping for more product this is unacceptable - my husband also has no copperwear on his trip...