The ordering process, delivery tracking, product spec and price were all excellent. This was backed up by brilliant customer service - putting the customer first is an easy sound bite but Ben at Copper Cylinders absolutely does. Having damaged a part during installation Ben sourced and delivered a replacement at no charge. I’ve made hundreds of purchases as part of a renovation project and this was one of the best!
Review by Ttavassoli Lukasiak6 months ago
I do not hesitate in recommending this company. The customer service Ben provides far exceeded my expectations. The cylinder arrived sooner than estimated and the build quality is great.
Review by Hofit8 months ago
My company JC's bought a cylinder it leaked there began the problem
I would not give them any rating more than minus 19 the replacement cylinder had the tapping set at a different positions which required altering the business was charged a nominal sum of £210 payment within 7 days from the 13th December 2018 it has taken till the 25th January 2019 to receive a payment which was confirmed as reasonable our original payment is being check which business received it against a company which refunded it ? the company whom we did the business appears not to be the one we did business with when we have full information we will inform the appropriate body H.M.R.C. will be informed buyer beware you have been informed our product was not fitt for purpose our ipod has all the details and video showing the state it was received upon delivery could rant on all day with regards the service of this company/companies please check it out you have been warned
Review by FruitCake1 year ago
Excellent advice on the phone and delivery was prompt.
We had a small issue but it was dealt with extremely quick with absolutely no fuss whatsoever. I would strongly recommend them.
Review by BlezeHD3 years ago
Was doing home DIY to replace hotwater cylinder, spoke to company to confirm exact pipe connection locations, very friendly and helpful. Then tank delivered on time as advised.
Great service Thank you
Review by Mr Carruthers3 years ago
Ben and team helped me out when I needed a new hot water cylinder. Their attention to detail was tremendous and they even spoke to my plumber to ensure that the correct parts were ordered and delivered.
I could not recommend Copper Cylinder more highly.
Review by PScott3 years ago
Best possible service, great product. So pleased to find a company that just does everything right. Many thanks guys.
Review by Webmaster Sikirat4 years ago
The website is simple to use and is straight forward, awesome Communication after purchase and delivered on time thank you for this great service. Dom
Review by Alym4 years ago
Their website is easy to navigate and clear so when I called to place my order it was swift and hassle free. Quick dispatch and very well packaged.
Review by Ibironke4 years ago
Cylinder ordered and told will receive next working day. Fantastic as i have a customer without hot water and require it ASAP.
Review by Ansars4 years ago
Very helpful and a very quick turn around. I ordered the cylinder at the very end of the day on Monday (in fact the office had already closed) and still received it on Wednesday. Could not fault the cylinder good product and great service I will definitely be using this company again next time I need a cylinder.
Review by Totally4 years ago
If only there were more companies like this!
Needed an odd size tank, Ben was extremely helpful happy to spend time understanding what we needed. Finally made order on a Monday received emailed invoice by end of the day. Tank arrived Wednesday - exactly as per the diagram sent, and it fitted perfectly.
Would happily use this company again.
Our only suggestion would be some prompt as to whether you need an immersion. We were so intent on measuring all the dimensions, didn't even cross out mind as to the immersion. Luckily we didnt need it, probably just us, but maybe it would be helpful to have a check list somewhere (if there is and we didnt see it, many apolpgies!)
This company deserves praise. Good old British Service is out there still
Review by Misunderstood4 years ago
i spent all day on the phone to plumbers suppliers, merchants and manufacturers looking for a tank with customised connections, no one wanted to help or make one or some even give me a quote. i was at the end of my tether when i found this company and wonderful happy chappy Ben who made me feel valued, important and not stupid! My problem was not a problem for them, the price was cheaper than any one else had quoted even for a standard cylinder and this had to be made specially and it was delivered at no extra cost within 37 hours of the call which was a late afternoon call! I am stunned and have my faith restored that there are people who want to give good customer service. and this company is the master of that skill and cheaper than all the others. the product was also perfect. Thanks you Ben and thank you copper cylinders excellent!
Review by Raytec4 years ago
Ben took my order, my payment, emailed me the details/invoice etc. I could not have wished for a better quick and efficient service. I placed my order just before 12 noon on Monday and received the goods by 12 noon on Tuesday.
Also Ben was very polite and extremely helpful and made me feel confident about ordering from a company that I hadn't dealt with before. I will definitely be using this company again.
Review by Iryne Semprit4 years ago
Good value customer service and listen to your requirements. Ordered Monday Pm delivery Wednesday AM. Brilliant on te phone and helpful to myself as a DIYer. I tried to obtain localy but obtained inflated price and ah "we maybe able to get one next week"
Review by Hugbeex4 years ago
Right from the moment I ordered up to the time I took delivery the Copper Cylinder company kept me informed and updated.
The product is exactly as I ordered and is very good quality.
I am a Building Contractor and I would definitely use this company again and would recommend them to others.
Review by Ginevra Cokas4 years ago
Very happy with the product we purchased (Economy 7 Combi Cylinder). Came with 2 Immersion heaters and was very good value for money. Very happy with the product. Very quick and efficient delivery. Would defiantly recommend to others.
Review by Talieb4 years ago
E7 combi unit ordered Wed delivered with requested mods on Fri.
Friendly, helpful service by Ben much appreciated!
Review by Faress4 years ago
Prompt service, quick delivery and good stuff. Recommend to everyone.
Review by Fjm4 years ago
needed a unusual size economy 7 cylinder no one had one,
so looked on line and found one at copper cylinder and it was the right price so ordered it for next day, and got it next day so I give you five out of five
Review by Qazi4 years ago
Ok I suppose.
But for all the ordering on the drop list, would have thought idiot proof.
It arrived with Drain off. Not a problem as fitted one with in the cylinder cold feed. Got a refund for £15:00p for no drain off.
Looking inside the coil is kinked in lots of places when it was made / formed. No grade on the cylinder. It was marked N/a.
Not impressed with the quality of the product.
Will look and enquire else where for my next one,
Review by TBrodie4 years ago
Ordered a water cylinder on Sunday afternoon, received email Sunday evening saying item would be dispatched on Monday, received cylinder on Tuesday morning. Not bad for a delivery postcode most delivery companies and firms from south of the border seem to think is in the remotest darkest highlands! Well done Copper Cylinder.
Review by Benji5 years ago
Review by Shatoo5 years ago
I wanted a smaller, non-standard cylinder. It was delivered within a couple of days, and is now fitted and working perfectly.
Thank you for a very friendly and helpful service.
Review by KennethJeff Limpot5 years ago
Great service. Quick to responed to queries or concerns. Would definately use again.