I requested to stop being billed, and never agreed to continue service. They have been billing me for months and I just found out today. Absolute trash, and the software was awful too.
The cancelling process had "required" fields, and 3 different "Are you sure" screens. Felt like a timeshare property.
Review by Greg Williams Kudasov4 months ago
I requested to stop billing ( and they can only do on 1 day they can't pro rate you) so I waited another month...they dinged my credit card again!
no customer service...just some offshore response bot. You can't call anyone to get help (ever!)
They take hours to respond or days.
We cancelled because if we need help we need it today...with a CRM you can't wait hours or days or research for an answer.
DON'T DO IT! THERE ARE LOTS OF OTHER CRMS EQUALLY IF NOT BETTER! ZERO CUSTOMER SERVICE WITH ANYTHING AND GOOD LUCK CANCELLING!
Review by Melavadene5 months ago
I love my copper chef. I am learning new thing.
Review by Demoitelle10 months ago
I've requested my account be closed twice now (using the official channels) and nobody has got back to me. This is an absolute disgrace as it's almost been a month and my account is due to be billed again tomorrow.
Review by Eirleen Dhabal1 year ago
So far in my new subscription, so good. I love that it often picks up details of a new contact automatically from a gmail email.
The software is easy to use, aesthetically pleasing, not confusing.
I hesitate to give it a 5 star rating since I haven't used it for long and feel I need further experience.
I will say that, compared to the other 4 or 5 CRMs I've tried previously, ProsperWorks appeals to me the most and has far fewer glitches.
Review by Donane Worthing1 year ago
Easy to use, intuitive and valuable. And I love being able to manage my clients and sales pipeline from within my email program.
Review by Myrtisha Barksfield1 year ago
We have had a fantastic customer success POC in Heather McClure. She has been incredibly responsive and knowledgeable.
The only glitch we've had is when the system was having problems (not updating information) and we weren't proactively informed. The help desk process was initially frustrating but when I got them on the phone it went much smoother. Had they sent out a notification that the system was having problems we would have saved ourselves a lot of time and frustration.
Review by Lyuboslava Magafurov1 year ago
Love the way PW integrates with my Google+ email & calendar!
Review by Trishten1 year ago
Love it. Best CRM Ever and the company is super responsive to requests.
Review by Blondes Derrow1 year ago
Need serious improvements in Mobile App and Native Integration with third parties.
Review by Constantinefox Hyodo1 year ago
This is a new system, and they are still building out features. Their service is great, am only giving 4 stars because I think the system isn't mature yet.
Review by Lamano1 year ago
We've been using Prosperworks at Flatbedflights.com for over a year now, and it is a very solid platform. The company seems to be working diligently to constantly make improvements. We would like to see more targeted customization options for the travel industry as well as more dedicated support for companies like ours.
Review by Ukrainian1 year ago
very useful and helpful in keeping work on track and holding team accountable.
Review by AndrewCockcroft1 year ago
There is a learning curve but I'm becoming more proficient and reliant on the information it provides.
Review by Kaf1 year ago
I have tried 7 other CRMs in the last few years and this is by far the best. It is especially good for those who use G Suite.
Review by MrEskot Abeywickrema1 year ago
It is complicated to learn. But if you take the time to make it work for you is gets better and better.
Review by Demone Banek1 year ago
A zendesk integration would make this 5 stars
Review by Kossak Palzewicz1 year ago
No CRM works unless it's used—and Prosperworks makes that possible with it's easy user interface and functions.
Review by Redwardo1 year ago
Very intuitive and easy to use. Integration with Gmail makes it super slick.
Review by Hijirah1 year ago
I just cannot get any reasonable support from this company. They don't answer emails when I ask for help (yes I am paying $ monthly for this product!!!!) , the Q&A sessions have too many participants so that doesn't help me much either.
I cannot do "easy" things on it and just cannot get answers. Of course, now I have invested a lot of hours in creating and putting data into my database so I hate to quick and start all over with another product. This SOOOOO SUCKS!!!!
Review by Brenda Lugg1 year ago
Could be cheaper, but the system is young and the steady stream of improvements is reassuring!
Review by Traore1 year ago
its required lots of bandwidth
Review by Richbald1 year ago
Great CRM, they're constantly working on making it better and open to feedback from users!
Review by Gulgun1 year ago
Does what a good crm should because of the seamless integration with gmail. Easy to learn, Easy to use. All the functionality we need, no hassle.