I handed over a parcel, which was to be sent from Denmark to France on September 16th. Neither I nor the recipient received the usual confirmation email, and I therefore contacted the customer service the very next day but got no answer.
Now, 9 days later, the parcel still hasn’t reached the destination, I still haven’t received any notification, I have no clue as of where the parcel is, and still no reply from customer service.
Review by Gofo Derrow4 months ago
Easy and fast ! :)
Review by Elworth5 months ago
God service, hurtig levering, fair pris.
Review by Shanneen5 months ago
Easy, great prices and pretty fast!
Review by Suprio5 months ago
Very easy and cheap solution for delivery service. Highly recommend.
Review by GaryL Bonkegaard5 months ago
Nice and Excellent service. The posting was fast and before the time limit. Cost wise, very cheap. Sending a 2kg package for just 79kr
Review by Obryant5 months ago
Postnord, go home! Coolrunner leverer hver gang!
Review by Mr Meadows Havriliuc5 months ago
Love it! Easy, fast, cheap.
Review by Nello Milosic6 months ago
Simply the best!
Review by Bispehavevej Sebogodi6 months ago
My tongue rings keep losing up w I 'll not stay tight how do I contact them
Review by Aziza6 months ago
Have been using Cool Runner for a long period now and enjoyed their service, until recently when one of my parcels went missing during the delivery process. After 2 months or more they told me they couldn't locate the parcel and compensation would be paid. This is where I found out what kind of service Cool Runner provided with their compensation. The compensation for European Deliveries are based on weight of the item and not true value of the contents inside. So they believe heavier the contents of the parcel inside more it should be worth which is very backwards thinking.
Even though on their website the terms and conditions state:
CoolEurope Parcel; €8.33 per kilo up to a maximum of €150. If this exceeds the maximum of €150, then 50% of the invoice's value is compensated.
This states that the compensation for CoolEurope Parcel sent outside of Denmark is from 8.33 to 150 Euro per kilo, not that it is only 8.33 Euro compensation as Cool Runner was offering to me for loosing my parcel even though I had receipt for the contents.
So beware that even though they offer 'compensation' it's very limiting as it's based on weight of the item and not the true value of the item inside.
I still haven't receive my true compensation for the contents of my parcel.
Review by Dgpeete Reinholdt7 months ago
The cheapest to deliver outside DK but it's slow. It has been 12 days and not yet delivered, at least it does not say delivered/signed.
Review by Buttercup Derrow7 months ago
Nem og enkelt at sende pakke og levering sker inden for det interval der er lovet.
Review by Zongzhi8 months ago
Coolrunner are the best ,hurry , cheap and you can trust them . Only wish they took bigger packages. I always use DAO.
Review by Flypiggys Kordenbrock8 months ago
Super god service og hurtig levering
Review by Footlosenfree Amberlin8 months ago
Easy to use. Good service.
Review by TawnyaM Kefford9 months ago
Elsker at sende med coolrunner😀 det er super nemt at slippe for at udprinte labels og inleveringsstederne har ofte lang åbningstid😀
Review by Abdulmalek Derrow10 months ago
Shipping takes really long time in most cases. Any claim takes minimum a few weeks to be resolved. Positive is easiness of creating shipping labels/codes. Prices are reasonable considering it's Denmark. Package sizes could be bigger. There is still a lot to improve.
Review by Fherdz10 months ago
God service 👍
Review by NickWiseman10 months ago
Amazing service and very competitive prices for trackable shipping. I would highly recommend coolrunner to anyone who needs to send packages around Europe.. they are awesome!!
Review by Lucena10 months ago
Cool prices great service :) wish they would ship to us and switzerland too :)
Review by Knv Salazar1 year ago
After reading so many bad reviews I was worried that my package will never reach recipient, but it was delivered in 6 working days to France. Tracking updates are slow, but generally satisfied with service.
Review by Emerlito1 year ago
So easy and so cheap.
Review by Shield1 year ago
Always fast and without any problems. Such an easy service to use!
Review by Roland1 year ago
Love the fact that you don't need a printer and can just write a parcelnumber - BUT by all the gods in the world, it would be NICE with an APP. The homepage is SLOW when using the cell phone!