Very poor and misleading service indeed. I will never use this company again.
Review by Bazara7 months ago
I ordered a dishwasher on Sunday 12th May and selected a delivery date of Friday 17th May, when I had heard nothing by the Wednesday I phoned the company to be told that because I lived in Scotland this was an impossible timescale, I live in Edinburgh not the Outer Hebrides, as they have to ship any appliances to the installer and I would hear early the next week. The following Wednesday I had still heard nothing and phoned again, the person who answered didn't seem to care that had I known it would have taken so long I would never have placed the order. I sincerely believe that had I not threatened to cancel the order I would still be waiting. This company does not deserve people's business and I will be using other companies in future who don't seem to think that Scotland is the equivalent of Outer Mongolia, and that their customers should just put up with their appalling service
Review by Feiras Derrow1 year ago
Ordered a Rangemaster Range Cooker from this company because they were the best price that could get the delivery to me ASAP. Got a call from one of the sales girls after I placed my order & arranged delivery. Delivery was fast and efficient, driver was friendly and helpful. Would definitely recommend and order again!
Review by Nakoa Folickman1 year ago
I ordered one cooker, one hood and one fridge from the company. The box, the fridge arrived in, was half destroyed, the electric cable was ripped. the fridge was damaged.
I called the company 2 days later and they did reluctantly send a new fridge as " a favour since my employee should not have accepted the delivery".
Regarding the hood, I only installed it 2 months later and when I opened the box I discovered it was dented. Here again, I should have checked it on delivery but I figured after the fridge experience they might "do me a favour" I contacted their customer services and they never got back to me.
The company is cheaper than others for a reason: Their service is bad and they send damaged products. Never again or if you do check your product thoroughly on delivery and refuse any faulty product.
Review by DjHatton Schuetrumpf1 year ago
Would thoroughly recommend this company. Good price, delivery with 2 drivers......very useful if you are on your own. Very efficient and kept me well informed.
Review by MTomatt1 year ago
Excellent service. This was a very new product with pyrolytic self cleaning. Best price on the net.
Review by Shiyas2 years ago
Fantastic customer service and a big thank you to Jean and Emma. When the item I purchased was delivered it would not fit in the space (completely my fault - did not take into account a low beam) Rang Jean whilst the delivery men were still there. No problem, just re-packed and returned. Found another item on their web site (slightly cheaper) they are going to refund the difference. What a great company, will certainly recommend them and buy from them again. Prices are very competitive.
Review by Manish2 years ago
I used this company because they offered the best price on a new appliance I wanted. I expected that the customer service would not be up to scratch but the saving was enough for me to warrant that head ache. I was very surprised, communication was fantastic, probably one of the best I have dealt with, the price was fantastic and I searched the whole internet for a cheaper offer and could not find one and the whole process was stress free, I would 100% recommend this company and I will be using them again in future.
Review by AngieCollectPlus Smede3 years ago
After wren let us down this company came to the rescue with a superb delivery date and product came on time and the driver helped unpack it to ensure there was no damage due to previous deliveries from other companies all having at least 1 damaged item. Even though it was close to xmas they guaranteed a delivery date and it came on time and were given correct slots and the delivery guy phoned when he was on his way. Will recommend again.
Review by Palbra3 years ago
The easiest and most pleasant transaction I have made online so far.
Superb customer service from Mel
Excellent. Think its a great idea with the chatservice, you get answers quickly and efficiently and its very re-assuring.
Review by Stewpotts3 years ago
Ordered a rangemaster deluxe professional and matching hood. Only reason I went with the firm despite their price being much more expensive than others was that they offered three man delivery guaranteeing delivering to a first floor room as I’m in a flat.
The delivery company turned up over an hour after the arranged slot and only had 2 men not 3. I had paid for removal of old appliance – which I had stripped completely with doors off etc so it weighed a lot less, despite this they scratched every step down my freshly sanded and painted steps on both sides through 4 layers of undercoat and top coat. I pointed this out to them and asked them to be careful with new cooker on way up – they acknowledged this and did manage the new cooker up without making further damage.
I tried to phone the delivery firm about the damage on the day but they had closed. I then tried to contact ovensandcookers the next working day and could not get through – I managed to get hold of them the next week.
They are taking absolutely no responsibility and are just passing info onto delivery firm who are saying it was not reported within 5 days so they won’t even look at it. They are also claiming that they did send 3 men and they were present which just isn’t true – only two men were ever there.
Ovens and cookers don’t think they are responsible for subcontractors they employ? (I have paid them over 2 thousand pounds for a cooker (not the delivery firm) and they won’t even entertain repairing the stairs.
I also did not receive charcoal filters which were meant to be included with the extractor and parts of the grills in the oven are not attached, they have done nothing about either.
The last email response I received form them was on the 1st of april and I emailed them after this with no response then again on 13th of april and they have completely stopped responding (it is now the 20th of april).
The whole episode has been really stressful and our newly decorated house is now ruined thanks to them and they have completely washed their hands of it. Please do not buy any large item from them – they are complete crooks and are misadvertising both the products they are selling and the service they are providing. They are plain lying about the damage to my property and the number of people on the delivery – would never deal with again, please be warned. I’m now looking at spending a fortune and a lot of hassle getting my stairs repaired and sourcing the parts missing/damaged in both products I bought.
Review by CBetts4 years ago
An excellent purchase from Cookers and Ovens. Efficient purchase, brilliant delivery and one of the easiest purchases of a household appliance I have made. Bought and delivered in four days. Thank you so much Cookers and Ovens for making the purchase so easy and enjoyable. Oven works perfectly and is just what we wanted.
Review by Jakora4 years ago
Competitive price and good service. Delivered promptly and with courtesy. Would definitely use Cookers and Ovens again.
Review by Delmonica4 years ago
One of the best internet purchases that I have ever made. Cookers and Ovens are truly an excellent company and provided a quick delivery with excellent communications right down to the 2 hour delivery window provided by the courier.
Review by MrGuiloman4 years ago
First rate price, service and delivery,very helpful delivery driver,very pleasant and right on time,full marks alround thanx.
Review by Decimus4 years ago
The cooker was in Swansea - I am in Manchester
Anyvan picked up the (large) cooker from the store - it was ready and was extremely well packed with bubble wrap and card
The shop staff were great - they sent me photos of the cooker prior to sale and were courteous, polite and helpful with my queries
As an aftersales service - when I queried what I thought was a 2 year guarantee - I was sent the form that entitles me to a 5 year one - fantastic!
Would highly recommend
Review by Fayah Idid4 years ago
Initially we were swayed to buy from this company because of the Trustpilot reviews and, of cause, the very competative price of the sink we wanted.
I phoned the company to clarify a few points and Emma eased any reservations we had about the sink with her knowledgable and reassuring manner. The sink arrived very quickly and was securely package. However, there was some minor blemishes so I contacted Emma. She quickly arranged for another sink to be delivered and the original sink to be collected on the same day. The new sink was perfect and amazingly the whole process was completed within five working days. Without doubt I would highly recommend this company.
Review by Liverdancer4 years ago
Ordered a dual fuel falcon range cooker. Great advice on the phone re colours. Cooker was ready when they said it would be. Good contact regarding delivery. On the day, the guys arrived early, very courteous, removed and disposed of old cooker and installed the new one. Quality service
Review by RoyE Moghtader4 years ago
Ordering some new oven rails these guys looked like the best bet. They called to advise there would be a delay in the order and offered the choice of waiting or cancelling. I was please that they'd made the effort to get in touch pro-actively so I said I'd leave the order with them. As it turns out it was despatched later that day and arrived the next.
So happy with the price and the proactive approach to customer service. Happy to recommend.
Review by Gunaal4 years ago
A great experience - great price, friendly staff. Stored item for us a no cost until we were ready for delivery. Delivered within a 2 hr timeslot right into place. Can't recommend enough.
Review by Dejanelle4 years ago
Placed an order to be delivered off shore but didn't realise there was extra for delivery. The staff were amazing, so helpful, polite and friendly. Excellent communication - I could not have asked for better service. The goods are now on their way and I cannot rate this company highly enough. Prices are very competitive and I couldn't find cheaper. I will definitely purchase from here again and will recommend unreservedly to family and friends. Thankyou to everyone concerned for your assistance and excellent service. I am really grateful. So rare to find such qualities these days!
Review by StijnVervaet Derrow4 years ago
Found what I wanted on website easily - A rangemaster classic deluxe 90 in cream and chrome, with matching black hood, but cheaper than anywhere else. Ordered and paid online with no hassle. Company contacted me with confirmation and checked all ok. Also confirmed delivery from manufacturer and uplift of old cooker.
Very good and personable service. Good prices. Would definitely use again and recommend others to use them as well.
Review by Commentaar4 years ago
Thank you for the excellent service. Item delivered on time.
Review by MarkxboxW4 years ago
We ordered from Cookers and Ovens due to their competitive pricing and good offer on free accessories. The communication was excellent and we were able to choose a delivery day to suit us even in the week before Christmas. The delivery was great and told us a 2 hour slot the day before then gave us 30 minutes notice of arrival. We would definitely consider cookers and ovens in the future. Thank you.
Review by Albertwo4 years ago
I ordered a fridge and freezer from cookers and ovens, the reason I chose them is other suppliers were offering too long a leadtime for the freezer. I phoned directly and was assured there would be no problem getting the freezer on time (about 4 weeks before delivery). So I purchased and booked the delivery date. On the day of the delivery I was expecting to be contected by the courier - it never happened. The fridge was sitting in the warehouse, and never scheduled for delivery as the freezer had not arrived. No warning was raised that the freezer was late, no communication that the delivery was not going to happen. Fridge now installed, kitchen finished, but it may be a few weeks before I have a freezer - and frankly who knows, certainly not Cookers and Ovens.
The staff I spoke to were always well mannered, always friendly, good level of customer service, but ultimately if you are not competent at the job of delivering kitchen equipment to order, or managing a warehouse then useless.