I have ordered two times thus far and the shipment was fast, the product as expected and the price great.
Review by FudgeIsCool10 months ago
Terrible shipping, very bad service
Review by Suboyin1 year ago
I have ordered contact lenses from CLC (two boxes) just to see if this will be more convenient service than me driving to my usual supplier, which I have done for years. Boy, do I regret my decision! I paid for xpresspost ( 1-3 business days ), because I was low on my supply ( I use daily disposables ). I ordered on Saturday. My credit card was charged immediately and I received a confirmation from them that the full amount was paid. On Sunday I received an email that my order is on hold. Calling the number provided is useless as they don't pick up the phone. I contacted them by email. They said my address was incomplete. I doubted that, but I took their word for it. I again wrote my full address for them. A day later I got a reply that my order was now off hold and will be shipped. I have to wait for a tracking number. At the same time my Credit Card alerted me through my mobile alerts that there was another charge ( same amount ) taken off my Credit Card. I am still awaiting the tracking number and an explanation for the second charge. I'm not yet ready to say it is a scam, but I can definitely say that it seems like this is a very small mom and pop operation run from a back door of a garage. I suspect all the delays are caused by them not having my contact lenses in stock. Of course a serious company that cares about its business would notify about the lack of supply at the time of order. Needless to say I will never use them, or any other on line supplier and I am going back to ordering at my usual, physical place near my home. There! You have been warned. I only wish I read these reviews before I rushed into ordering from them. By the way, the few positive reviews on here seem to be fake. Just sayin'
Review by Giron1 year ago
Very poor experience every step of the way. Difficult to talk with anyone and when I finally did they didn't understand their products. Purchased frames only to find out 2 weeks later they were not in stock as promised. Wasted quite a bit of my time for nothing. And their prices weren't that great anyway. Terrible every step of the way for both frames and lenses. I will not do business with this company again. Zero stars.
Review by Vishna1 year ago
Got my contact lens within 1wk. The contacts are fantastic!
Review by Weathervane1 year ago
I should have listened to the 1 star reviews. Placed an order on June 8th and I had a chat with Kyle on June 15th on when my contacts would be shipped. I was told that my contacts were on back order and not in stock. That was not mentioned when I placed my order. I was also told that my contacts would ship Monday June 18th. They still haven’t been shipped. I will never use this company again. Customer service is poor and you have to lose 3% if you cancel your order due to their shady shipping practices. Do not use this company.
Review by Shmockers Beresfprd1 year ago
I called them to confirm that they would ship the contacts on the same day. Ordered it at 11 am and got it by 2 pm the next day. Read reviews and was honestly scared to order but decided to give them a chance. Very happy i did.
Review by CatD Emmett2 years ago
Their prices of Acuvue Oasys have gone up in the past year, since the last time I ordered from them. Will have to look elsewhere.
Review by Dancingdaf2 years ago
I ordered 2 Air Optix Packs on December 19 2016, which were supposed to arrived 3-5 business days later. By Dec 23 I called them and told me they had 1 of the 2 packs, but that they ordered the other pack and would send them together on Dec 26th, and that I will received them by the 30th. I think this is unacceptable. It is now January 2017 and I still haven't received my contacts. And I have been calling and calling, but now they don't even pick up the phone or respond to my emails.I will never ever again make the mistake of ordering from this company.
Review by Valrie3 years ago
takes forever to ship the contact lens out. Don't buy from them.
I paid for express shipping and they didn't send out the lens after 7 days. Still waiting for it.
Review by Ahdab Turnbeaugh3 years ago
Ordered online and paid for 1-2 day shipping to make sure I get my product on time and before my trip. Two days later I called to do a follow up since there was no notification for shipping. The customer service person (Kyle) advised me that my product is on backorder and will be shipped next Wednesday ( 8 days later ) ! There was no indication online saying the product is not in stock! So I asked for my money back so I could use it to order elsewhere.
Two days passed and no refund so I called again and this time they told me it will take 5 business days for refund. Again this was not explained to me so I still have no product and money from this company. In addition ,nothing was offered to me to correct their actions.
Absolutely terrible services and will never do business with this company and as a matter of fact I will send the message to all the people I know they order their products from this company.
Review by Bafford3 years ago
Ordered contacts on July 6 and even payed extra for fast shipping. Still waiting. Company wants to charge 3% to cancel order they have not fulfilled and refund money. Terrible service!!!
Review by Cherdchayapat Derrow3 years ago
Was my first time ordering online and was a little worried about the product and hidden costs.
But the lenses are exactly as I ordered , no surprises , except for the free pair of monthly lenses they gave me! Price was as quoted and delivery was really fast,Xpresspost . Will order again with CLC !!
Review by Biotrend4 years ago
I made an order on 10/26/15 of 4 boxes of Acuvue 2 contacts and their pure colors hd in 3 different colors brown, hazel, and pure hazel my order arrived a week later on 11/02/15. My order was correct they have very quick service.
Review by Khairi4 years ago
I love my contacts...they came super fast and everything I needed was with them. Thanks ...will buy from you again!
Review by AnonymousA Labeckis4 years ago
My contacts arrived in great condition, but took a little longer than expected to arrive.
Review by Shain Bencomo4 years ago
Quick and efficient. Best prices.
Review by Vladislavas Silodor4 years ago
It would be great to have some sort of indication of how long it will take to have an order fulfilled. Some items are shipped next day and some (like my last order) took over a week.
Review by Linhle Apostolova4 years ago
I ordered two different types of contact lenses (coloured and plain prescription). Received an email saying that the colour that I ordered was on back order for 1-2 months. I assumed my plain prescription contacts would still be sent out in good time, but no. Still waiting one month later....and running out of contact lenses.
Review by Sharwa4 years ago
This is a great way to buy contacts. Previously, I would order through Costco. Two trips: one to place order and pay, second to pick up. Delivery is so much easier-and faster. Love it.
Review by Sovuthy4 years ago
The purchase of my contact lenses was easy and the delivery very fast. But the contact lenses I bought don't last as long as the ones I bought in a store. My eyes are dry after a short period, even if the brand is the exact same I used to buy.
Review by Fahir4 years ago
Still waiting for the lenses even though I paid for 1-3 day delivery over a week ago. Received a dispatch notice today informing it could take another 5 days before I receive them. When I enquired i was informed you don't keep my type of lenses on stock so have to have them brought in to you hence the delay - If i had known this - which you don't inform before purchasing - i would have used another supplier. I have spent the past 2 years in England where you order online, and the very next day you receive your lenses, I wont be using your company again and will be looking for one online that actually delivers in the timeframe it advertises. Hopefully I receive the lenses soon, I should have chosen the slow post option as I have ended up being ripped off for paying for quick delivery. Regards, David Jackson.
Review by Hecbelca Hecklau4 years ago
Easy to order, on time delivery. I will use this service again.
Review by Marler4 years ago
No more lens crafter , Costco, Walmart, etc....I F#%ks with ContactLens Canada and I live way in Cali
Review by Ibrat4 years ago
I have used the competitors in the past and I thought I would try Contact Lens Canada and they were very good, great price including shipping. Arrived on time with lots of emails to help track my order. I will use them again.