Worse delivery company I've ever had to deal with. Never answer their phones and always re-directing you back to the main phone menu after so many rings. Item bought from The Range and we chose a nominated day delivery. CPS delivered a day early and made my disabled neighbour take in my parcel (a sofa bed) which was totally unacceptable. We then needed to return the sofa bed to The Range. as it wouldn't fit in the room. CPS were just as bad at collecting the item as they were delivering it. They collected from us with strict instructions to return to The Range, then 2 days later they delivered it back to us. We don't know what has happened to the item now, but we had to beg the The Range for a refund!
Review by RobertPerry2 years ago
Tried a number of times to get through to customer service but they NEVER answer the phone. There are better courier firms out there, don't waste your time with this lot.
Review by Fathyma Terraz3 years ago
worst parcel shop ever
costumer service not existing lie on they phone to me for 3 weeks
never send me tracking number so i am not able to track parcel
Review by Summerhayes3 years ago
Have used for several months and its pot luck - we should never have moved to them. They make loads of promises and very rarely honor them. If there is any problem with the delivery then customer service is none existent. If your parcel is not delivered and returned, don't expect to get it back, we (and other customers of theirs) have lost £100s this way.
If they have gone bust, its not really a surprise. Makes us feel better, since they kept saying we were the only ones having problems - that obviously is not the case!
Review by Camelia Missaelian3 years ago
Review by Adytza3 years ago
Used many times very good service and good cost
Review by VibekeAndersen Aganovic3 years ago
My parcel cost £11.72p for one kilo to Eire.It took over two weeks and four phone calls to sort out.I had no receipt given me,no telephone contact number,no tracking number.I lived in Bolivia and the service there was superior!! I have just sent another parcel to the same address,same weight,because I have lost faith in you on my first posting.Sorry to be so direct,but you did ask!!
Review by Sharif3 years ago
very helpful the service excellent k. windsor
Review by BusyMama3 years ago
More cost effective than competitors
Review by Astrokan3 years ago
Fantastic price and excellent service arrived early next day. Thanks
Review by Riiyu3 years ago
Great value within the U.K
but lost my parcel sent abroad and only gave £20. Compensation value
Review by LWalk3 years ago
The company packed and sent the parcel to our daughter in Australia. It arrived very quickly (about a week) and intact. Great service!!
Review by Simedre Frenvh3 years ago
Very impressive! Within 10 minutes of calling the parcel was collected. All staff were really friendly. Cannot fault them at all, shall be using them on a regular basis.
Review by Mitsue3 years ago
The team look after us really well and our customers have commented on how quickly the team respond.
Review by Mclauren3 years ago
Staff were extremely helpful and cooperational throughout sending my parcel for next day delivery. Quick-quote system was extremely helpful when trying to get a price for sending my parcel. Would recommend this company to anybody in the local area needing a parcel service.
Review by Putz Witherston3 years ago
Absolutely brilliant service And so glad I contacted CPS to deliver my parcels. The guys here are so helpful and always on time when they collect them. Can't rate these enough and I will continue using CPS.
Review by Patchai3 years ago
My parcel to Poland arrived within 3 days, the service was very cheap, someone picked up parcel in the time window of my chosing.
Review by Nekenge Versaw3 years ago
Really impressed with the service and understanding of CPS. Really helped me out with a large parcel going to Banff in Scotland. Due to the service received, we are going to be switching all of our parcel deliveries to CPS! Thank you
Review by Zestybb Golez3 years ago
Always used Royal Mail for my parcels, couldn't believe a parcel that usually costs me around £34 with the post office only cost £7.99 at CPS! People in the office always happy to help, parcel arrived next working day, will keep coming back to the Corby Parcel Shop! :)
Review by Johnhannon Putanec3 years ago
parcel firm were very helpful parcel arrived in spain on day they said ,only thing is they said on tracking parcel was not left at address its been two weeks now and know one knows where parcel is ,so that end is not very good dave
Review by ElsieJC Khairuddin3 years ago
Have used Consolidates Parcels a number of times and have always found them to be incredibly helpful, professional and reliable. Parcels are collected promptly and always delivered on time and for such a reasonable price! I have recommended them to several friends for both business and personal parcels and will continue to do so :-)
Review by Bettybanti Beneville3 years ago
I paid for 48 hr postal and for the item to be packaged. This was on the 4th December 2015. The item never arrived. After numerous i had made numerous calls which were never returned, I finally spoke to Jordan who informed me that it had been lost on the warehouse and a claim would be raised. On the 20th of January I was asked to email my bank details and I would receive a refund. Having still not received the refund on the 3rd February iI decided to call in. I was again promised a refund by close of business the next day. This is still not in my account, so I have now had to escalate the matter with the citizen's advice bureau. Shocking customer service and communication. First and last time I will use them.
Review by Gudivaena3 years ago
what a first class servis,book online quickly,a time slot to suit,they always collect on time,very polite,delivery is quick,parcels always arrive safe,i would recomend consolidated parcels to anyone 10 out of 10 from me
Review by Ericlyne3 years ago
Hi have had good service out of 10 blinds delivered only one damaged