I ordered a 47 euro stylus which they said was in stock and added a small 10 euro item to get free delivery. A week later i get the small item with a notification in the box that the stylus will get delivered 3 weeks later. If i had known this from the start i would have never ordered from this site and i think they are very aware of that so they waited with notifying me untill the small item already arrived.
Review by SavGuy Uygar8 months ago
I bought 3 AirPods totaling at over 450 EUR from this company, the AirPods were never delivered and the company is ignoring my emails for over 2 months. Do not deal with this company! You will lose your money!
Review by DBoult Passafiume9 months ago
never change a winning taem
Review by Allyani10 months ago
super drone voor beginners
Review by Hogg Buturuga10 months ago
i tried several times to order online on 28/01/19 , but it didn't work.
i then followed conrads suggestion to order by PAY-phone : i was 1stin the queue, but gave up after several minutes.
That same day, oi ordered by email.
On 31/01 conrad confirmed my order, but ..... ignored my discount-code.
i reacted immediately, and conrad confirmed quiclkly with the correct price, after which i paid the order instantly.
The only thing i read was that conrad was going to deliver me in the next 2 or 3 days, and send me a confirmation mail and the Track & Trace code to follow the delivery. .
We are 6/02 now, and i didn't hear from conrad yet : no e-mail at all.
What a very poor service: their systems don't work, and - although conrad pretend on its website that one can contact them - the reality is that you can only log a ticket, and you will get a reply - if you are lucky - 4 days later .
My experience is that conrad is hiding for its customers.
What a shame !
Review by Doggies Oiroso11 months ago
Update to my Review on Jan 7
Conrad said they will "get back to me"
Almost a month later, no response. Still ignoring me.
Please DO NOT buy from them, they are scammers! Lost 450 EUR and never received the items!
Review by Gunit Brightfun11 months ago
De levering is zeer vlot en de service is zeer uitstekend
Review by Strinidad Djafar1 year ago
I ordered an mp3 player here (in stock, to be delivered in one to two working days) and paid in advance. When I hadn't received it after a week, I sent an e-mail cancelling the order, noting that I trusted they would promptly repay the paid sum. The only reaction was an automated acknowledgment. After another month I followed this up with another e-mail (again to the address posted on the website) and again, the only reaction was an automated acknowledgment. After yet another month, I tried the other e-mail address (listed on this review site), but again the only reaction was an automated acknowledgment. Theft seems a good description. As far as I can tell, this company is a website only, and nobody actually works there (perhaps just a pr-worker).
Update per 6 Sept. 2018: Today I did receive repayment from Conrad. I added one star.
Review by Weiser Lutzmann1 year ago
Great service. Fast delivery. No problem returning a DIN-Relay even when it was I who ordered the wrong part!
Review by Dundel Pozon1 year ago
Some of the cameras had different amount of shots than some others, and for many of them the indicator that shows how many shots you've got left was broken, which was very annoying... However, I used them and I'm waiting to see how the photos will come out.
Review by Guindolyn1 year ago
Ruim assortiment en goede after Sales department
Review by AprilH1 year ago
4 years ago I bought 2 identical ceiling fans from Conrad, 1 malfunctioned within 1 year and I had to send it back. It was not repairable and they sent a new one. It took over a month for the replacement to arrive. The new fan malfunctioned within 6 months. Again I sent it back and again it took over a month for them to send a replacement. This fan malfunctioned the first time it was installed. I'm still dreading sending it back because of how long it takes to get a replacement, the poor quality of 3 defect ceiling fans and mostly because Conrad customer service is rude, unhelpful, and terrible to deal with. The other fan from the original order is now malfunctioning. I'm stuck with 2 broken ceiling fan, a loss of over $600, and I still need to fans!
I ordered 2 blacklights from Conrad October 2017, 1 was broken on arrival and was sent back immediately. Over a month later and I still have no refund and no blacklight. The other blacklight died after 2 uses!!! $60 for 2 blacklights and both were useless. No refund, no replacement and no contact from customer service. I'm thinking these guys are a scam and a bunch of con artists sending broken and worthless merchandise and then screwing the customer when they try to return or exchange things. BUYER BEWARE!!!!
Per the message below from Conrad, I sent them my contact information and NEVER heard anything from them. I sent back the 3rd fan of the exact same model and was now told that I will NOT receive store credit, (earlier I was told I would be issued a store credit) which would allow me to spend even MORE money with them on a better product but they said NO! I can only receive an exchange for the exact same product. The same product I have sent back 3 times because it was defective- the same product that hasn't worked. The same TERRIBLE return experience- 4 YEARS in a row and I still have no working fan, only problems and have spent over 700 euros with them!!!
Review by Seona1 year ago
Exelente after sales !
Review by DazzaG1 year ago
Outstanding experience, I made a warranty claim 2 days before the end of the warranty and have received a response right away. I have been sent a new working, product.
Review by Ravania1 year ago
German Class: Excellent
Review by Trilok VanBogelen1 year ago
Snelle levering. Perfect product!
Review by Golfzilla1 year ago
Review by Djavid1 year ago
Prima website and delivery.
Review by Chiconde1 year ago
Good quality earphone foams.
Review by Eliaja Forgrieve2 years ago
Good price and quality products. Thank you
Review by Mrbbhead2 years ago
Review by CodeRJA2 years ago
Ordered a Philips Hue Motion Sensor. Got an email that the product was delayed until week 42. Checked this week (43), but it is out of stock. Also, it suddenly says it's a refurbished model, which was not stated on the website before. (There are also many other reviews of disgruntled people on that product page.)
Then I checked the order status and saw it was cancelled, without notice. Also: did not get any money back. We call that THEFT.
Review by Susetyo Andruszka2 years ago
Service is top
Review by Roobeel Ulgiati2 years ago
Terrible service! Placed order for a 27" monitor on sale for 167,00 incl. BTW. receipt arrived by email later in the day for a 24" monitor for 124,00 excl. BTW. The 27er is now at 209,00 "excl. BTW." The order is in processing and has not shipped yet but they cannot cancel anything and once refused, must wait 2 weeks for a refund.. Customer Service seemed they do not believe anything I tell them even after I explained I still have the webpage open in my browser because I was comparing it with another product! I took a screenshot but they seem to already make up their mind and not accept that their system has screwed up.. TERRIBLE
In response to the REPLY below.. I have already filed the complaint by email from your website as I was originally advised. I have also sent a the screenshot to Kim via WhatsApp.